Course Title: Manage team effectiveness
Part B: Course Detail
Teaching Period: Term2 2024
Course Code: BUSM6526C
Course Title: Manage team effectiveness
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
School: 525T Business & Enterprise
Campus: City Campus
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +613 99250791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Elvira Lourenco
elvira.lourenco@rmit.edu.au
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBTWK502 Manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives 1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks 2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks 2.3 Provide feedback to team members on team effort and contributions 2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members to participate in and to take responsibility for team activities 3.2 Support the team in identifying and resolving work performance problems 3.3 Promote work team collaboration through individual behaviour |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with relevant stakeholders 4.2 Communicate information from line management to the team 4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management 4.4 Address unresolved issues, concerns and problems raised by stakeholders |
Learning Outcomes
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Details of Learning Activities
A range of learning activities are planned for this course, including self-paced research and collaborative-based activities, The collaborative classroom-based activities will include group discussion, group problem-solving activities and opportunities to practice your skills in a simulated business environment. We expect you to participate and contribute to all scheduled learning activities.
Teaching Schedule
| Week 9 | 16 September 2024 |
Introduction to the course
Establish Team Performance Plans |
|
| Week 10 | 23 September 2024 |
Develop and Facilitate a Team and Facilitate Teamwork
|
AT1A Due (Sunday by 23:59 pm) |
| Week 11 | 30 September 2024 |
Liaise with stakeholders
|
AT1B Due Role Play in class (MUST ATTEND) |
| Week 12 | 7 October 2024 |
Team Performance Plan
|
AT1C Due (Sunday by 23:59 pm) |
| Week 13 | 14 October 2024 |
Manage Team Effectiveness
|
AT2A Due Role Play in class (MUST ATTEND) |
| Week 14 | 21 October 2024 |
Manage Team Effectiveness:
|
AT2B Due (Sunday by 23:59 pm) |
| Week 15 | 28 October 2024 |
Manage Team Effectiveness
|
AT2C Due (Sunday by 23:59 pm) |
| Weeks 16 | 4 November 2024 |
Quiz:
|
AT3 Quiz (Sunday by 23:59 pm) |
| Week 17 to 18 | 11 and 18 November 2024 | Assessment resubmissions |
Learning Resources
Prescribed Texts
References
Other Resources
Available on Canvas
Overview of Assessment
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- manage the effectiveness of at least one work team.
In the course of the above, the candidate must:
- provide feedback to encourage, value and reward others
- model desired behaviour and practices
- encourage and foster shared understanding of purpose, roles and responsibilities
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- impacts of group dynamics on team performance
- methods of establishing team activities including communication processes
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documents relevant to team task objectives.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
This unit requires you to complete three assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit. Refer to teaching schedule for assessment due dates.
| Assessment Task | Assessment Method | Task Summary |
|
Assessment Task 1: Planning for Team Effectiveness - CBSA company.
|
Project and Role Play |
This task consists of three parts: AT1A: Organise a Team Meeting AT1B: Team Performance Planning (Role Play) AT1C: Documenting the Performance Plan |
|
Assessment Task 2: Manage Team Effectiveness |
Project and Role Play |
This task consists of three parts: AT2A: Performance Management (Role Play) AT2B: Policies and Procedures AT2C: Team Rewards and Recognition |
| Assessment Task 3: | Quiz | AT3: Written questions. |
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not Satisfactory/Unsatisfactory) in a Course Assessment Task, you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to improve and set a new deadline for the resubmission.
If you are still not meeting the assessment requirements, you must apply to your Program Manager in writing, outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team, and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above)
Assessment Matrix
The assessment matrix that maps all the assessments is available on CANVAS.
Other Information
Student Support
Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further help, you should consider contacting the following support services at RMIT Student Support.
Assessment Adjustments
Students requiring support or adjustments for their formal assessment tasks should contact Equitable Learning Services (ELS) for more information on the types of adjustments provided, and access RMIT adjustments to assessment.
Extension of Time
If you require an extension of time to submit an assessment task, you can apply for an extension of time by completing the form at this link, and then emailing it together with your supporting documentary evidence to ryan.gunasekera@rmit.edu.au.
You will be advised of the outcome of your application within 1 business day. Please ensure you read the general information about extension applications before you apply.
Special Consideration
If unexpected circumstances affect your ability to complete an assessment, you can apply for special consideration. For more information, access RMIT special consideration.
Changes to the Assessment Scheme
Where a change to assessment approved by the dean/head of school changes an assessment due date, students will be given at least five working days' notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
- engaging with assessment activities in an honest way.
- providing accountability for the authorship and originality of work submitted.
- acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy.
Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of Assessment and Appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in this unit of competency you are studying.
The following grades are available for this course.
Vocational educational grades:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment.
Course Overview: Access Course Overview