Course Title: Manage project stakeholder engagement
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: BUSM6661C
Course Title: Manage project stakeholder engagement
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 525T Business & Enterprise
Campus: City Campus
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +61399250791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sukant Arora
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will learn the skills and knowledge required to manage stakeholder relationships.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPMG538 Manage project stakeholder engagement |
Element: |
1. Assess stakeholder interests |
Performance Criteria: |
1.1 Identify project objectives and relevant stakeholders 1.2 Establish stakeholder interests and expectations and determine forms of engagement 1.3 Determine and agree with relevant stakeholders on forms of engagement, communication methods, project content, budget and timelines 1.4 Identify and apply actions to address differing interests 1.5 Consider and advise stakeholders on project management issues |
Element: |
2. Monitor stakeholder engagement |
Performance Criteria: |
2.2 Develop knowledge management systems to capture team progress, insights and experiences 2.3 Conduct and lead stakeholder performance reviews 2.4 Identify and address team member development needs and opportunities 2.5 Support development of interpersonal skills of the team for stakeholder engagement |
Element: |
3.Review and manage stakeholder engagement |
Performance Criteria: |
3.1 Communicate information as planned and according to authority levels, identifying and addressing variances 3.2 Seek and respond to feedback from relevant stakeholders on management of stakeholder engagement 3.3 Document identified improvements and feedback received for future management of stakeholder engagements |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This unit describes the skills and knowledge required to manage stakeholder relationships. It involves assessing stakeholder interests, monitoring stakeholder engagement and reviewing and managing stakeholder engagement
Teaching Schedule
| Week 9 | 15 April 2024 |
Introduction to the course
Stakeholders Management Overview
|
AT1 Due (Sunday 11:59 PM) |
| Week 10 | 22 April 2024 |
Stakeholder Analysis
|
AT2 Due (Sunday 11:59 PM) |
| Week 11 | 29 April 2024 |
Weeks 1-2 Review & Catch-up
|
AT1 & AT2 Resubmissions (Sunday 11:59 PM) |
| Week 12 | 6 May 2024 |
Stakeholder Planning
|
AT3 Due (Sunday 11:59 PM) |
| Week 13 | 13 May 2024 |
Manage Stakeholder Engagement
|
AT4 Due (Sunday 11:59 PM) |
| Week 14 | 20 May 2024 |
Weeks 4-5 Review & Catch-up
|
AT3 & AT4 Resubmissions (Sunday 11:59 PM) |
| Week 15 | 27 May 2024 |
Course Wrap-up Q&A Session |
|
| Weeks 16-17 | 3-10 June 2024 | Assessment resubmissions |
Learning Resources
Prescribed Texts
References
Other Resources
Available on Canvas
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS
Assessment Tasks
Assessment Task 1: Written Questions
Due: Week 11 Sunday 11:59pm
- This is an open book written assessment – you can use your learning materials as reference.
- You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task.
- Refer to the Glossary of Instructional Task Words for descriptions of instructional words to guide you in the level of response required in each question.
Assessment Task 2a: Determine Stakeholder Engagement Methods
Due: Week 12 Sunday 11:59pm
In this task, you are to review the email and the attached documents and complete the Stakeholder Engagement Form using the template given in the attachment
Step 1
When completing the form, you need to:
- identify possible stakeholders to the project
- list the power that each stakeholder (or stakeholder group) has to make decisions in regards to the project
- list the interest that each stakeholder (or stakeholder group) has in relation to the project
- identify an engagement strategy for each stakeholder (or group) in regards to how best to manage stakeholder engagement.
Step 2
Email Gavin the Stakeholder Engagement Form for his review
Assessment Task 2b: Undertake Stakeholder Engagement Planning
Due: Week 12 Sunday 11:59pm
In this task, you are to review the email and the attached document and complete the Stakeholder Engagement Assessment Form using the template given in the attachment.
Step 1
You should refer to the Stakeholder Engagement Form you completed in part A of this assessment to review the power and interests of each stakeholder.
Within the form you need to:
- identify each of the stakeholders to the project that you previously identified
- for each stakeholder:
- place the letter “B” (before) in the appropriate column for where you believe the stakeholder engagement is currently at (unaware, resistant, neutral, supportive, leading)
- place the letter “A” (after) in the appropriate column for where you wish the stakeholder engagement to be in the future to ensure a better success in the project (unaware, resistant, neutral, supportive, leading)
- identify the action(s) you wish to undertake with each stakeholder (or group) so that you can ensure that they become supportive of the project or that they remain supportive.
Note: that a stakeholder may have the letter “B” and “A” in the same column or in separate columns.
Step 2
Email Gavin the Stakeholder Engagement Assessment Form for his review
Assessment Task 3a: Implement Stakeholder Engagement Actions
Due: Week 13 Sunday 11:59pm
Based on the email, you are to complete the following task:
Step 1
Refer to the Stakeholder Engagement Assessment Form you completed in assessment Task 2, and then select and undertake two actions you have identified. You can choose any two actions you have identified.
Depending on the actions you have selected, you should either undertake the action in person or develop the documentation to implement the activity. If a task is required to be undertaken in person, the assessor will role-play the stakeholder for the purpose of the activity.
The method you select should be appropriate to the action and demonstrate evidence of the action. As an example, if an action is to highlight the benefits of the project to improve the stakeholder engagement you could either meet them to promote the benefits verbally or send them a list of benefits by email.
Step 2
Email the stakeholder to either follow up after a face to face meeting or as the main mode of contact. Ensure you copy in Gavin Stead
Ensure the email contains clear correspondence using appropriate vocabulary and formats.
Assessment Task 3b: Determine Stakeholder Communication Needs
Due: Week 13 Sunday 11:59pm
In this task, you are to review the email and the attached document and complete the Stakeholder Communication Plan using the template given in the attachment.
Step 1
You should refer to the documentation you have completed in the previous assessment parts as necessary.
Within the plan you need to:
- specify every stakeholder (or stakeholder groups)
- specify the information needs of each stakeholder (or group)
- specify the selected communication channel to deliver the information to each stakeholder (or group)
- specify the frequency of the communication to each stakeholder (or group)
- specify who will be responsible for delivering the communication
Step 2
Email Gavin the Stakeholder Communication Plan for his review.
Assessment Task 4a: Clarify Stakeholder Behavioural Expectations
Due: Week 14 Sunday 11:59pm
Based on the email, you are to complete the following task. Select a task in the WBS you developed previously, and that has gone over schedule. In the email, ensure you complete all areas:
- You must specify who the email is to.
- You must specify a subject.
You must complete the body part of the email detailing why you are sending this email, and how you plan to remedy the project task variance
Assessment Task 4b: Lead Performance Review
Due: Week 14 Sunday 11:59pm
Based on the email, review the HR001 Professional Development Policy & Procedures and 360-degree Feedback Form.
Step 1
Complete the five performance metrics in the form that you would like the project team members to review each other upon, in regard to their project performance. Save the form with version control adhering to IM002 Document-Management-Policy-&-Procedures
Step 2
Email project team the completed 360-degree Feedback Form, with instructions on how to complete it and form them to email the completed forms to Gavin. Copy Gavin into the email
Assessment Task 4c: Determine Individual Development Needs and Opportunities
Due: Week 14 Sunday 11:59pm
Based on the email, review the HR001 Professional Development Policy & Procedures and the FM015 Professional Development Plan template.
Step 1
Conduct a meeting with one of the team members to identify their development needs. During the meeting, you should review the 360 feedback they have received and then in conjunction with the member, identify any development needs for them using the FM015 Professional Development Plan template.
|
During the meeting, your assessor will be looking to see that you can: § use the professional development plan template provided § verbally lead the session providing the results of their feedback from other team members § seek feedback from the attendee on how they wish to address the feedback § verbally consult and negotiate on a plan of action. |
Step 2
Complete a FM015 Professional Development Plan for that team member. Document the FM015 Professional Development Plan based on the agreed plan of action.
Step 3
Reviewing any feedback, you get from the performance review session, and your assessor with regards to your own role in managing stakeholder engagement. Complete a self-evaluation and document any suggested improvements using the FM006 Continuous Improvement Register.
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not Satisfactory/Unsatisfactory) in a Course Assessment Task, you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to improve and set a new deadline for the resubmission.
If you are still not meeting the assessment requirements, you must apply to your Program Manager in writing, outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team, and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above)
Assessment Matrix
The assessment matrix that maps all the assessments is available on CANVAS.
Other Information
Student Support
Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further help, you should consider contacting the following support services at RMIT Student Support.
Assessment Adjustments
Students requiring support or adjustments for their formal assessment tasks should contact Equitable Learning Services (ELS) for more information on the types of adjustments provided, and access RMIT adjustments to assessment.
Extension of Time
If you require an extension of time to submit an assessment task, you can apply for an extension of time by completing the form at this link, and then emailing it together with your supporting documentary evidence to ryan.gunasekera@rmit.edu.au.
You will be advised of the outcome of your application within 1 business day. Please ensure you read the general information about extension applications before you apply.
Special Consideration
If unexpected circumstances affect your ability to complete an assessment, you can apply for special consideration. For more information, access RMIT special consideration.
Changes to the Assessment Scheme
Where a change to assessment approved by the dean/head of school changes an assessment due date, students will be given at least five working days' notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
- engaging with assessment activities in an honest way.
- providing accountability for the authorship and originality of work submitted.
- acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy.
Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of Assessment and Appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in this unit of competency you are studying.
The following grades are available for this course.
Vocational educational grades:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment.
Course Overview: Access Course Overview