Course Title: Manage project stakeholder engagement
Part B: Course Detail
Teaching Period: Term1 2025
Course Code: BUSM6661C
Course Title: Manage project stakeholder engagement
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 525T Business & Enterprise
Campus: City Campus
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +61399250791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sukant Arora
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will learn the skills and knowledge required to manage stakeholder relationships.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPMG538 Manage project stakeholder engagement |
Element: |
1. Assess stakeholder interests |
Performance Criteria: |
1.1 Identify project objectives and relevant stakeholders 1.2 Establish stakeholder interests and expectations and determine forms of engagement 1.3 Determine and agree with relevant stakeholders on forms of engagement, communication methods, project content, budget and timelines 1.4 Identify and apply actions to address differing interests 1.5 Consider and advise stakeholders on project management issues |
Element: |
2. Monitor stakeholder engagement |
Performance Criteria: |
2.1 Assign roles and responsibilities to team members according to interests and expectations and confirm defined project roles are followed 2.2 Develop knowledge management systems to capture team progress, insights and experiences 2.3 Conduct and lead stakeholder performance reviews 2.4 Identify and address team member development needs and opportunities 2.5 Support development of interpersonal skills of the team for stakeholder engagement |
Element: |
3.Review and manage stakeholder engagement |
Performance Criteria: |
3.1 Communicate information as planned and according to authority levels, identifying and addressing variances 3.2 Seek and respond to feedback from relevant stakeholders on management of stakeholder engagement 3.3 Document identified improvements and feedback received for future management of stakeholder engagements |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This unit describes the skills and knowledge required to manage stakeholder relationships. It involves assessing stakeholder interests, monitoring stakeholder engagement and reviewing and managing stakeholder engagement.
Teaching Schedule
Week |
Topic Overview and Learning Outcomes |
Assessments Due |
Week 1 |
Introduction to the Unit |
|
Week 2 |
Stakeholder Engagement and Stakeholder Mapping |
|
Week 3 |
Stakeholder Engagement and Stakeholder Mapping |
Practice Quiz |
Week 4 |
Stakeholder Engagement and Performance Management | |
Week 5 |
Assessment 1 Discussion & Support |
AT1 Due (Sunday 11:59 PM) |
Week 6 |
Determine Stakeholder Engagement Methods |
|
Week 7 |
Undertake Stakeholder Engagement Planning |
|
Week 8 |
Assessment 2 Discussion & Support |
AT2 Due (Sunday 11:59 PM) |
Week 9 |
Implement Stakeholder Engagement Actions |
|
| Week 10 | Determine Stakeholder Engagement Communication Needs |
|
Week 11 |
Assessment 3 Discussion & Support |
AT3 Due (Sunday 11:59 PM) |
Week 12 |
Clarify Stakeholder Behavioral Expectations |
|
Week 13 |
Lead Performance Review |
|
Week 14 |
Determine Individual Development Needs and Opportunities |
|
Week 15 |
Assessment 3 Discussion & Support |
AT4 Due (Sunday 11:59 PM) |
Week 16 |
Course Wrap-up! |
|
Week 17-18 |
Grade entry |
Pending Resubmissions Due (Week 17 Friday 11:59 PM) |
Learning Resources
Prescribed Texts
References
Other Resources
Available on Canvas
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS
Assessment Tasks
Assessment Task 1: Written Questions
This is an open-book assessment requiring you to answer all questions accurately, using learning materials as a reference. You must provide responses aligned with the instructional words in each question to achieve a satisfactory outcome.
Assessment Task 2a: Determine Stakeholder Engagement Methods
In this task, you will review provided emails and documents and complete a Stakeholder Engagement Form. This involves:
- Identifying stakeholders and their power and interest in the project.
- Developing engagement strategies tailored to each stakeholder or group.
- Submitting the completed form to the Managing Director via email for review.
Assessment Task 2b: Undertake Stakeholder Engagement Planning
Building on the Stakeholder Engagement Form from Task 2a, you will complete a Stakeholder Engagement Assessment Form. This involves:
- Determining each stakeholder's current ("B") and desired ("A") engagement level (unaware, resistant, neutral, supportive, leading).
- Identifying actions required to achieve or maintain desired engagement.
- Submitting the completed form to the Managing Director via email for review.
Assessment Task 3a: Implement Stakeholder Engagement Actions
Using the Stakeholder Engagement Assessment Form from Task 2, you will implement two identified stakeholder engagement actions. This includes:
- Undertaking the selected actions (e.g., in-person meetings, documentation).
- Sending follow-up emails to stakeholders, copying the Managing Director, and ensuring clear, professional communication.
Assessment Task 3b: Determine Stakeholder Communication Needs
You will complete a Stakeholder Communication Plan, specifying:
- Stakeholder groups, their information needs, communication channels, frequency, and responsible persons.
- Sending the completed plan to the Managing Director via email for review.
Assessment Task 4a: Clarify Stakeholder Behavioural Expectations
You will identify a task from the Work Breakdown Structure (WBS) that has gone over schedule and send an email addressing:
- The recipient and subject.
- Details of the task variance and your plan to address it.
Assessment Task 4b: Lead Performance Review
You will use the Professional Development Policy and the 360-Degree Feedback Form to:
- Develop five performance metrics for team review.
- Distribute the feedback form to project team members via email, with clear instructions to return completed forms to the Managing Director.
Assessment Task 4c: Determine Individual Development Needs and Opportunities
You will conduct a meeting with a team member to review their 360 feedback and identify development needs. This involves:
- Leading the session, discussing feedback, and negotiating a development plan.
- Completing the FM015 Professional Development Plan.
- Documenting your self-evaluation in the FM006 Continuous Improvement Register, reflecting on your own role in managing stakeholder engagement and identifying areas for improvement.
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not Satisfactory/Unsatisfactory) in a Course Assessment Task, you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to improve and set a new deadline for the resubmission.
If you are still not meeting the assessment requirements, you must apply to your Program Manager in writing, outlining the steps you will take to demonstrate competence in your course. The program Team will consider your submission, and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above)
Assessment Matrix
The assessment matrix that maps all the assessments is available on CANVAS.
Other Information
Student Support
Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further help, you should consider contacting the following support services at RMIT Student Support.
Assessment Adjustments
Students requiring support or adjustments for their formal assessment tasks should contact Equitable Learning Services (ELS) for more information on the types of adjustments provided, and access RMIT adjustments to assessment.
Extension of Time
If you require an extension of time to submit an assessment task, you can apply for an extension of time by completing the form at this link, and then emailing it together with your supporting documentary evidence to ryan.gunasekera@rmit.edu.au.
You will be advised of the outcome of your application within 1 business day. Please ensure you read the general information about extension applications before you apply.
Special Consideration
If unexpected circumstances affect your ability to complete an assessment, you can apply for special consideration. For more information, access RMIT special consideration.
Changes to the Assessment Scheme
Where a change to assessment approved by the dean/head of school changes an assessment due date, students will be given at least five working days' notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
- engaging with assessment activities in an honest way.
- providing accountability for the authorship and originality of work submitted.
- acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy.
Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of Assessment and Appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in this unit of competency you are studying.
The following grades are available for this course.
Vocational educational grades:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment.
Course Overview: Access Course Overview