Course Title: Develop and use emotional intelligence
Part B: Course Detail
Teaching Period: Term2 2023
Course Code: EMPL5993C
Course Title: Develop and use emotional intelligence
Important Information:
School: 525T Business & Enterprise
Campus: City Campus
Program: C5405 - Diploma of Project Management
Course Contact: Nick Reynolds
Course Contact Phone: +61 3 9925 0791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Ryan Gunasekera
E - ryan.gunasekera@rmit.edu.au
P - 99257569
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPEF502 Develop and use emotional intelligence |
Element: |
1. Prepare to develop emotional intelligence |
Performance Criteria: |
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace |
Element: |
2. Develop emotional intelligence |
Performance Criteria: |
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence |
Element: |
3. Promote development of emotional intelligence in others |
Performance Criteria: |
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
Details of Learning Activities
A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities. Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.
Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
Sessions: There is one face-to-face classroom session for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research
Teaching Schedule
Week / Topic |
Topic details |
Resources/Activities |
Assessment |
|
WEEK 1
Key features of emotional intelligence Assessing emotional strengths and weaknesses |
This week we will cover course requirements and support documents / resources. Including: - Course Canvas access - Accuracy of enrolment - Assessment requirements - Plagiarism / Appeals - Extensions / Resubmissions - Feedback in this course - Getting support
We will discuss the topic of emotional intelligence further and how it increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss emotional strengths and weaknesses and evaluate against a range of criteria. |
Reading
Activities:
|
|
|
WEEK 2 Self awareness and dealing with emotions
|
This week we discuss further how to increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss Johani’s window We will discuss in details how to deal with emotions
|
Reading:
Activities:
|
|
|
WEEK 3 Identifying potential emotional stressors in the workplace |
This week we discuss how to identify stressors in work life. We understand how to rate them, reduce them, cope with them, and eliminate them. We also explore how to respond emotionally to triggers in the workplace. |
Reading:
Activities:
|
|
|
Week 4 Develop emotional intelligence via feedback |
This week we analyse the topic of how to develop emotional intelligence via feedback. We analyse emotional triggers further and how to respond to the emotional state of others. We explore how to apply emotional intelligence techniques in the workplace with flexibility and adaptability. We consider how decision-making styles should factor in the feelings of others and describe behaviour that is inappropriate for a leader. |
Reading:
Future Directions - Practical Ways to Develop Emotional Intelligence and Confidence in Young People by Diane Carrington and Helen Whitten
Activities:
|
|
|
Apply EQ techniques to deal with work colleagues
|
This week we discuss emotional intelligence in the workplace and the impact on teams. This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. |
Reading:
Activities: Role Plays
|
|
|
WEEK 6 Consult with stakeholders for improvement of Emotional Intelligence in the workplace
|
This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. And how to maximize the EQ level |
Reading:
Activities:
|
|
|
WEEK 7 Workplace opportunities to express emotions.
|
This week we identify how to encourage and deal with staff members with a range of thoughts and feelings in the workplace. |
Reading:
Activities:
|
|
|
Week 8 Effect of personal behaviour and implement policies and procedures. |
This week we understand how another's behaviour can impact team members in a positive and negative way. We will also discuss implementing policies and procedures regarding expected workplace behaviour. |
Activities:
|
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- demonstrate emotional intelligence in relation to at least two different work tasks
- promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
- develop assessment criteria to assess personal emotional strengths and weaknesses
- conduct an analysis to identify personal emotional triggers, incorporating feedback from others
- analyse and document interactions with co-workers
- develop and implement plans for responding to emotional expressions
- apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- application of emotional intelligence attributes, including:
- self-awareness
- self-management
- social awareness
- relationship management
- emotional intelligence principles and strategies
- strategies for communicating with a diverse workforce that has varying expressions of emotion
- methods to develop emotional intelligence in others
- emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Assessment Tasks
Assessment Task 1: Develop an emotional intelligence role play Due date: Week 5
Summary and Purpose of Assessment
By completing this assessment, students will demonstrate their skills and knowledge in evaluating their emotional intelligence and how they respond to workplace situations. including working collaboratively with team members and gather their feedback.
Assessment Task 2: Evaluate Emotional Intelligence Portfolio Due date: Week 8 Summary and Purpose of Assessment
Completing this activity will allow students to demonstrate their skills and knowledge to model workplace behaviours that demonstrate emotional management and critical thinking.
Assessment Matrix
The assessment matrix that maps all the assessments is available on Canvas.
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration
and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page
numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time. If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."
Special Consideration. Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
- CA Competency Achieved
- NYC Not Yet Competent
- DNS Did Not Submit for assessment
Course Overview: Access Course Overview