Course Title: Develop and use emotional intelligence

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: EMPL5993C

Course Title: Develop and use emotional intelligence

Important Information:

 

 

School: 525T Business & Enterprise

Campus: City Campus

Program: C5405 - Diploma of Project Management

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 9925 0791

Course Contact Email: nick.reynolds@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Ryan Gunasekera

ryan.gunasekera@rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPEF502 Develop and use emotional intelligence

Element:

1. Prepare to develop emotional intelligence

Performance Criteria:

1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses

1.2 Assess emotional strengths and weaknesses against evaluation criteria

1.3 Identify and analyse potential emotional stressors in the workplace

1.4 Identify methods for responding to emotional stressors

1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace

Element:

2. Develop emotional intelligence

Performance Criteria:

2.1 Analyse and document emotional responses of co-workers

2.2 Develop a plan for identifying and responding to a range of emotional expressions

2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace

2.4 Apply techniques that show consideration for the emotions of others when making decisions

2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence

Element:

3. Promote development of emotional intelligence in others

Performance Criteria:

3.1 Identify workplace opportunities for others to express their thoughts and feelings

3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace

3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

 


Details of Learning Activities

This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.


Teaching Schedule

Week / Topic 

Topic details  

Resources/Activities 

Assessment 

WEEK 1 

 

Key features of emotional intelligence 

Assessing emotional strengths and weaknesses   

This week we will cover course requirements and support documents / resources. Including: 

-        Course Canvas access 

-        Accuracy of enrolment 

-        Assessment requirements 

-        Plagiarism / Appeals 

-        Extensions / Resubmissions 

-        Feedback in this course 

-        Getting support 

 

We will discuss the topic of emotional intelligence further and how it increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss emotional strengths and weaknesses and evaluate against a range of criteria.  

Reading 

Activities:  

  • Getting to know class, enrolment questions and Quiz 
  • Required Activities - Week 1 videos 
  • Individual activity to reflect on how are you currently feeling 
  • Required Activities - Week 1 videos & Quiz 
  •  

 
 

 

 

WEEK 2 

Self awareness and dealing with emotions

 

This week we discuss further how to increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss Johani’s window

We will discuss in details how to deal with emotions

 

Reading:  

  • Lecture slides for Week 2
  • Required videos week 2
  • Recommended reading for week 2  

Activities:  

  • Individual activity to reflect on how are you currently feeling 
  • Required Activities - Week 2 videos & Quiz 
  •  Johari Window activity  

 

WEEK 3

Identifying potential emotional stressors in the workplace  

This week we discuss how to identify stressors in work life. We understand how to rate them, reduce them, cope with them, and eliminate them. We also explore how to respond emotionally to triggers in the workplace.  

Reading:  

  • Lecture slides for Week 3
  • Read required and recommended articles & video- week 3

Activities:  

  • Required Activities

 

Week 4

Assessment 1 Role Plays

 

 This week we will complete the Assessment 1 Role Plays

Reading:  

Please prepare for your Assessment 1 Role Play

 Activities:  

Assessment 1 Role Play

 


WEEK 5 

Develop emotional intelligence via feedback  

Apply EQ techniques to deal with work colleagues 

 

This week we analyse the topic of how to develop emotional intelligence via feedback. We analyse emotional triggers further and how to respond to the emotional state of others. 

We explore how to apply emotional intelligence techniques in the workplace with flexibility and adaptability. We consider how decision-making styles should factor in the feelings of others and describe behaviour that is inappropriate for a leader. 

We also discuss emotional intelligence in the workplace and the impact on teams. 

We also discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace.  

 

Reading:  

  • Future Directions - Practical Ways to Develop Emotional Intelligence and Confidence in Young People by Diane Carrington and Helen Whitten 

    • Lecture slides for Week 4
    • Read Chapter 5:  
    • Read Required and recommended articles and videos 
  • Lecture slides – week 5 
  • Discussion board activities  

Activities:  

Role Plays

  • Apply emotional triggers table 
  • Discussion board activities 

 

 

WEEK 6

Consult with stakeholders for improvement of Emotional Intelligence in the workplace 

 

 

 

This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace.  

And how to maximize the EQ level

Reading:  

Activities: 

  • Required Activity – read article “Improve and Develop Emotional Intelligence and discuss  
  • Dealing with others in a range of situations with flexibility and adaptability
  • Discussion Board – complete questions and Quiz.  

 

 

WEEK 7 

Workplace opportunities to express emotions. 

 

 This week we identify how to encourage and deal with staff members with a range of thoughts and feelings in the workplace.  

Reading:  

Activities: 

 

Week 8

Effect of personal behaviour and implement policies and procedures.  

This week we understand how another's behaviour can impact team members in a positive and negative way. 

We will also discuss implementing policies and procedures regarding expected workplace behaviour.  

  • Reading:  

    • Lecture slides - week 8
    • Watch recommended video 
    • Lecture slides - week 8
    • Watch recommended video 

 

Activities: 

 


Learning Resources

Prescribed Texts


References


Other Resources

Available on Canvas


Overview of Assessment

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • demonstrate emotional intelligence in relation to at least two different work tasks
  • promote development of emotion intelligence in others on at least one occasion.

In the course of the above, the candidate must:

  • develop assessment criteria to assess personal emotional strengths and weaknesses
  • conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • analyse and document interactions with co-workers
  • develop and implement plans for responding to emotional expressions
  • apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • application of emotional intelligence attributes, including:
  • self-awareness
  • self-management
  • social awareness
  • relationship management
  • emotional intelligence principles and strategies
  • strategies for communicating with a diverse workforce that has varying expressions of emotion
  • methods to develop emotional intelligence in others
  • emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Assessment Tasks

Assessment Task 1

Summary and Purpose of Assessment

There are a total of two (2) assessment tasks you need to complete for this unit. This is assessment task one (1) of two (2) that you need to complete satisfactorily, in order to be deemed competent in the unit. BSBPEF502 Develop and use Emotional Intelligence.

 

Completing this activity will allow you to demonstrate your skills and knowledge to model workplace behaviours that demonstrate emotional management.

What

Context

This assessment task is based on a roleplay between a manager and a team-member which allows you to demonstrate your skills and knowledge to model workplace behaviours that demonstrate emotional management. You will be provided class time to perform this task.

  • This assessment task involves you interacting with other team members to carry out the situations described in each scenario listed in this assessment.
  • You will also be provided with a set of emotional cards.
  • You will play the role of either a Manager or a Team Member to carry out the situation described.
  • During the role play, you will be required to answer three (3) sets of questions based on the emotional responses displayed by the team members and analysing your emotional response.
  • The assessor will observe the conversation and assess your knowledge and skills in applying the emotional

Where

Assessment can take place in your workplace, or in the simulated workplace as part of your sessions at RMIT by the assessor.

How

You will be assessed against the criteria as listed in the observation checklist in Section B of this task and how well you answer the questions asked by your assessor. To achieve a satisfactory result, you will need to address all criteria satisfactorily.

 

Conditions for assessment

 

·       You will be observed undertaking this task by their assessor.

·       Each student will be assessed individually against all assessment criteria.

·       You must not copy the work of others. (For more information regarding Academic Integrity please refer to RMIT Academic Integrity Guidelines.)

·       The assessor will negotiate a suitable time and location for assessment at least one week prior to the assessment taking place.

·       You must complete the task within the maximum allowed duration.

·       This is an individual task which you must complete with minimal support from others (allowed support would be questions related to the location of equipment needed).

·       You must complete all the actions as listed in the observation checklist to the standard described in Section B to be deemed satisfactory in this assessment.

·       You will be assessed as satisfactory or not satisfactory.

·       You will have the opportunity to resubmit any assessment that is deemed Not Yet Satisfactory (one resubmit allowed)

·       In certain circumstances, students may be eligible for an assessment adjustment (e.g. a disability or long-term medical or mental health condition; an unavoidable employment, family, cultural, religious or elite sporting commitment known in advance; other unexpected circumstance outside your control).

·       Make prior arrangements with the instructor at least one week prior to the assessment due date if you require special allowance, allowable adjustment to this task or extension of time.

·       You can appeal the assessment decision according to the RMIT Assessment ProcessesLinks to an external site.

Equipment/resources students must supply (if applicable)

  • Computer and WiFi access
  • Computer software (Word and Excel) available free to students from the RMIT Website

Equipment/resources to be provided by RMIT or the workplace (if applicable)

  • WiFi access to Canvas and the Internet for research
  • Onsite computer and WiFi access for presentations

RMIT electronic submission of work for assessment

I declare that in submitting all work for this assessment I have read, understood and agree to the content and expectations of the Assessment declaration.Links to an external site.

Assessment Task 2

Summary and Purpose of Assessment

 There are a total of two (2) assessment tasks you need to complete. This is assessment task two (2) of two (2) that you need to complete satisfactorily, in order to be deemed competent in the unit BSBPEF502 Develop and use Emotional Intelligence.

By completing this assessment, you will demonstrate your skills and knowledge in evaluating your emotional intelligence and how you respond to workplace situations, including working collaboratively with team members and gather your feedback.

Assessment Instructions

What

This assessment task requires you to complete a series of activities which relate to emotional intelligence. There are also a series of questions relating to a range of workplace scenarios that you will be required to answer. You are to write full sentence descriptions except where they determine information can be conveyed more clearly using dot points or tables.

To complete this assessment, you are required to:

·       Download the Stingray Case Studies and Activities document from the Assignment link in the menu list on Canvas.

·       Refer to Activity 1 “Emotional Strengths and Weaknesses”.

·       Follow the instructions provided in this activity. You will use this to complete some of the tasks in this assessment.

 


Assessment Matrix

Available on Canvas

Course Overview: Access Course Overview