Course Title: Design and produce complex text documents

Part A: Course Overview

Program: C5406 Diploma of Business

Course Title: Design and produce complex text documents

Portfolio: Vocational Education

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:

Please read the Student website for additional requirements of in-person attendance: 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 

See Canvas


Course Code




Learning Mode

Teaching Period(s)


City Campus


525T Business & Enterprise


Term1 2022

Course Contact: Anahita (Annie) Barry

Course Contact Phone: +61 3 9925 5493

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

The unit applies to those who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical experts responsible for producing their own word- processed documents.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBTEC401 Design and produce complex text documents


1. Prepare to produce word processed documents

2. Design complex documents

3. Add complex tables and other data

4. Produce documents

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

Overview of Assessment

 In order to achieve competency in this unit, you must provide:

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • prepare design and produce at least four complex text documents.

In the course of the above, the candidate must:

  • follow organisational and safe work practices
  • adhere to organisational requirements for:
  • producing documents within designated timelines
  • naming and storing documents
  • adhere to task requirements when producing complex documents including:
  • using appropriate styles and layout consistently throughout the document
  • using correct formatting and document structure
  • use the following features:
  • mail merge
  • document styles
  • references (footnotes/endnotes)
  • Table of Contents
  • paragraph
  • line spacing
  • section breaks
  • alternating headers
  • footers
  • resolve issues by referring to user documentation and online help
  • apply knowledge of complex operation and functions of industry software applications.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • formatting styles and their effect on formatting, readability and appearance of documents
  • organisational requirements for ergonomics, work periods and breaks, and conservation techniques
  • purpose and contents of an organisational style guide
  • key aspects of organisational policies and procedures.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

  • This includes access to:
  • organisational policies and procedures
  • workplace documentation and resources relevant to performance evidence
  • industry software packages and user instructions.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.