Course Title: Manage business operational plans

Part A: Course Overview

Program: C5407 Diploma of Leadership and Management

Course Title: Manage business operational plans

Portfolio: Vocational Education

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Canvas

Course Contact: Anahita (Annie) Barry

Course Contact Phone: +61 3 9925 5493

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBOPS502 Manage business operational plans


1. Establish operational plan

2. Manage resource acquisition

3. Monitor and review operational performance

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

  • manage an operational plan for at least one business or work area.

In the course of the above, the candidate must:

  • develop and implement an operational plan using a variety of information sources and consultation including:
  • resource requirements
  • key performance indicators
  • monitoring processes
  • contingency plans
  • Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • confirm existence of relevant strategies, including strategies relating to:
  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • stakeholders involved in development and management of operations plan including escalation points, colleagues and specialist resource managers
  • key information sources for proposal development and presentation including resource requirement specialists
  • consultation processes
  • content of operational plans, including:
  • procurement processes
  • employee recruitment and induction strategies
  • physical resource and service acquisition strategies
  • key indicators of organisational performance
  • budget and actual financial relating to profit and productivity
  • methods for preparing operational plans and contingency plans
  • role of an operational plan in achieving an organisation’s objectives
  • procedures and records associated with documenting performance
  • approaches for developing key performance indicators to meet business objectives
  • legislative and regulatory framework relating to the development and implementation of operational plan of the organisation, including:
  • fair trading laws
  • work health and safety
  • organisational policies, practices and procedures that relate to the operational plan.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation and regulations relevant to operational plans
  • workplace documentation and resources relevant to performance evidence.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.