Course Title: Lead and manage effective workplace relationships

Part B: Course Detail

Teaching Period: Term2 2022

Course Code: EMPL5995C

Course Title: Lead and manage effective workplace relationships

Important Information:

See Canvas

School: 525T Business & Enterprise

Campus: City Campus

Program: C5407 - Diploma of Leadership and Management

Course Contact: Steven Hansen

Course Contact Phone: +61 3 9925 5705

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR523 Lead and manage effective workplace relationships


1. Establish effective workplace relationship processes

Performance Criteria:

1.1 Identify required processes for workplace collaboration according to organisational policies and procedures

1.2 Develop consultation processes for employees to contribute to issues related to their work role

1.3 Develop processes for conflict management

1.4 Develop processes for escalated issues or refer to relevant personnel


2. Manage effective workplace relationships

Performance Criteria:

2.1 Delegate and confirm responsibilities for fulfilling work tasks

2.2 Collaborate and support team to perform work tasks

2.3 Identify and address issues in workplace relationships according to processes established

2.4 Monitor and communicate to employees outcomes of conflict management


3. Review management of workplace relationships

Performance Criteria:

3.1 Seek feedback on management of workplace relationships from relevant stakeholders

3.2 Evaluate feedback for improvements to leadership style

3.3 Identify areas of improvement for future workplace relations leadership

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead and manage effective workplace relationships.

Details of Learning Activities

A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities.

Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.

Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.

Sessions: There are two face-to-face classroom sessions for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research.

Teaching Schedule

The courses in this cluster are: BSBTWK502 Manage Team Effectiveness, BSBLDR523 Lead and Manage Effective Workplace Relationships & BSBCMM511 Communicate with Influence

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

The Teaching Schedule for this course is as follows: 

Week / Topic 

Topic details  




Working in Teams  

& Group Dynamics 


This week we will explore fundamentals of working in teams. We explore how teamwork can lead to better decisions, products, or services. We also introduce type of teams and characteristics of an effective team to work towards objectives.  

We will also discuss several important factors which impact group dynamics, such as group member power, roles, and coalitions. 



Team Participation, Collaboration & Facilitate Team Communication 



This week we will discuss how to cultivate optimum team participation through individual behaviour and how collaborating in the workplace enables businesses to finish important projects and meet crucial deadlines efficiently. We discuss the importance of developing strategies to help teams participate in planning and decisions. 

This week we will also explain how team collaboration is closely connected to team communication. In other words, poor collaboration can create barriers to effective communication and vice-versa. We will also discuss the efforts to establish good open communication in teams following procedures, and how it is imperative for the team leader to create a receptive ‘teamwork’ setting.  



Negotiate to achieve agreed outcomes & Group Decision Making 



This week we identify objectives of negotiation including potential issues and problems. We discuss how communication is important in establishing common ground, supporting arguments and confirm outcomes of negotiations. 

We will also explain how group decision making is a type of participatory process in which multiple individuals acting collectively, analyse problems or situations, consider and evaluate alternative courses of action, and select from among the alternatives a solution. 

Assessment 1 Due 



Managing Conflicts in Teams & Team Performance Plans 



This week we will explain how people can have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. We also discuss how you handle that conflict  through communication determines whether it works to the team's advantage, or contributes to its demise. 

This week we will also discuss how performance planning is used to provide a structured approach to the attainment of the desired level of performance for both individuals and teams 




Team Engagement and Key Performance Indicators  

Constructive Feedback 


This week we will explain how to use a measurement that demonstrates how effectively a company is achieving its key business objectives. We also discuss how organisations use KPI metrics to evaluate their success in reaching targets. 

We also discuss how giving and receiving feedback can be a delicate process, and explain how there's no doubting its value in helping to identify issues and solve them. We will also explain how team leaders need to manage feedback in a positive way so that it can do what it's intended to do: Help improve and grow  the team and the organisation. 




Leadership Skills & Leadership Styles & Organisational Stakeholders 



This week we will discuss how Leadership skills can be learned, and how leadership development benefits individuals and organisations. We will also discuss the varying perspectives and models that surround the leadership development field, as well as the importance of leadership development 

Wel also explain who the stakeholders are and how they support the organisation and accept all the business practices regarding the action that business takes, which can include corporate governance, strategic management, corporate social responsibility. We also analyse the most common types of stakeholders and look at the unique need that each of them typically has. The goal is to put you in the shoes of each type of stakeholder and see things from their point of view. 

Assessment 2 Due 




Organisational Policies & Procedures, Participate in and lead meetings and presentations 



This week we will explain how policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them.  We will also explain how procedures are the specific methods employed to express policies in action in day-to-day operations of the organisation.  

We will also discuss meetings and presentations, including setting objectives, scheduling meetings, preparing materials and conducting meetings and presentations. 

We also discuss communication of presentations, including tone, style, and providing the opportunity for audience to ask questions. 




This week we complete Assessment Task 3 role plays in class 

Assessment 3 Due 


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • implement processes to manage ideas and information on at least two occasions, including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees’ contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolving issues raised or referring to relevant personnel
  • develop and implement processes and systems to manage difficulties on at least two occasions, including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • systems, policies and procedures that can support the development of effective work relationships
  • key aspects of work relationships, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • conflict resolution
  • legislation relevant to managing effective workplace relationships
  • organisational policies and procedures relevant to workplace relationships
  • methods to develop processes for:
  • consultation with employees
  • conflict management
  • task issue management.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation, regulations, standards and codes relevant to workplace relationships
  • workplace documentation and resources for workplace relationships.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

The courses in this cluster are: BSBTWK502 Manage Team Effectiveness, BSBLDR523 Lead and Manage Effective Workplace Relationships & BSBCMM511 Communicate with Influence

You are required to successfully complete all assessment tasks to be deemed competent in this course. NOTE: Details about specific tasks and assessment criteria will be included in the Learning Management System.

There are three assessments:


Assessment Task 1: Knowledge Assessment – Due week 3

This is a short answer assessment developed to assess the knowledge in developing and facilitating team cohesion, group dynamics, gaining consensus, resolution strategies, managing effective workplace relationships and communicating with influence.


Assessment Task 2: Case Study – Due week 6

The purpose of this assessment is to assess your skills and knowledge in applying a range of team leadership and participation skills. You will be required to establish team performance plans, develop and facilitate team cohesion and facilitate teamwork.



Assessment Task 3: Role Plays – Due week 8

The purpose of this assessment is for you to be able to demonstrate your skills when working in teams. You will be given the opportunity to demonstrate how you work in the team and use effective team management, presentation and participation skills.

Assessment Matrix

The assessment matrix that maps all the assessments is available on Canvas.

Other Information

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date via Canvas
• Always retain a copy of your assessment tasks. (hard copy and soft copy) 
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship. 
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time

If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information: Form to use is found in the section "How to apply."

Special Consideration

Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information:

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment.

More information:

Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

· CA Competency Achieved 
· NYC Not Yet Competent
· DNS Did Not Submit for assessment

Course Overview: Access Course Overview