Course Title: Develop and use emotional intelligence
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: EMPL9809C
Course Title: Develop and use emotional intelligence
Important Information:
See Canvas
School: 525T Business & Enterprise
Campus: Melbourne Cricket Education Academy
Program: C5407 - Diploma of Leadership and Management
Course Contact: Steven Hansen
Course Contact Phone: +61 3 9925 5705
Course Contact Email: steven.hansen@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPEF502 Develop and use emotional intelligence |
Element: |
1. Prepare to develop emotional intelligence |
Performance Criteria: |
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace |
Element: |
2. Develop emotional intelligence |
Performance Criteria: |
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence |
Element: |
3. Promote development of emotional intelligence in others |
Performance Criteria: |
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
Details of Learning Activities
A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities. Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.
Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
Sessions: There is one face-to-face classroom session for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research.
Teaching Schedule
This course is co-delivered and co-assessed with (TCHE5210C) BSBCRT511 Develop critical thinking in others.
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
The Teaching Schedule for this course is as follows:
Week / Topic |
Topic details |
Resources/Activities |
Assessment |
WEEK 1 |
This week we will cover course requirements and support documents / resources. Including: - Course Canvas access - Accuracy of enrolment - Assessment requirements - Plagiarism / Appeals - Extensions / Resubmissions - Feedback in this course - Getting support
We introduce the topic of critical thinking, creative thinking and emotional intelligence briefly. We apply knowledge of the workplace and how these fit into the Diploma of Business. |
Reading
Activities:
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WEEK 2 |
This week we discuss the topic of emotional intelligence further and how it increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss emotional strengths and weaknesses and evaluate against a range of criteria.
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Reading:
Activities:
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WEEK 3 |
This week we discuss how to identify stressors in work life. We understand how to rate them, reduce them, cope with them, and eliminate them. We also explore how to respond emotionally to triggers in the workplace. |
Reading:
Activities:
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WEEK 4 |
This week we analyse the topic of how to develop emotional intelligence via feedback. We analyse emotional triggers further and how to respond to the emotional state of others. We explore how to apply emotional intelligence techniques in the workplace with flexibility and adaptability. We consider how decision-making styles should factor in the feelings of others and describe behaviour that is inappropriate for a leader. |
Reading:
Future Directions - Practical Ways to Develop Emotional Intelligence and Confidence in Young Peopleby Diane Carrington and Helen Whitten
Activities:
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WEEK 5 |
This week we discuss emotional intelligence in the workplace and the impact on teams. |
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Assessment 1
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WEEK 6 |
This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. |
Reading:
Activities:
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WEEK 7 |
This week we identify how to encourage and deal with staff members with a range of thoughts and feelings in the workplace. We understand how "I" statements help in managing emotions, including negative emotions. |
Reading:
Activities:
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WEEK 8 |
This week we understand how another's behaviour can impact team members in a positive and negative way. We also discuss implementing policies and procedures regarding expected workplace behaviour. |
Reading:
Activities:
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WEEK 9 |
This week we will be discussing how to identify learning opportunities by discovering gaps. We also investigate key characteristics, concepts and approaches of critical and creative thinking. We also explore features of best practices around critical and creative thinking. |
Reading:
Activities:
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Assessment 2
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WEEK 10 |
This week we explore how to develop questioning to identify gaps in the workplace. We distinguish the difference between individual and team knowledge gaps. We develop questions and prompts to understand team dynamics. |
Reading:
Activities:
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WEEK 11 |
This week we will be discussing workplace objectives, policies and procedures. We also explore the features of industry practice approaches to creative and critical methods to discover potential barriers. |
Reading:
Activities:
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WEEK 12 |
This week we continue to investigate organisational policies and procedures and benefits of having workplace policies and key legislation. We also explore how throughout the different levels of management in an organisation, what approaches are used to develop and support critical thinking across the team. |
Reading:
Activities:
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WEEK 13 |
This week we explore the process of feedback for critical thinking opportunities. We will overview: how to collect and analyse feedback and how to provide feedback to team members on their performance.
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Reading:
Activities:
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WEEK 14
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This week we will learn about implementing future planning for team development and developing recommendations for future learning opportunities in accordance with legislation and company policies. |
Reading:
Activities:
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WEEK 15 Revision |
This week will be a revision of the entire semester and finalise Assessment task 3.
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Reading:
Activities:
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Assessment Task 3
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WEEK 16
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This week will be dedicated to re-submission of assessments if needed. |
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WEEK 17 |
This week will be dedicated to re-submission of assessments if needed. |
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Learning Resources
Prescribed Texts
References
Other Resources
Various learning resources are available on Canvas
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence the ability to:
- demonstrate emotional intelligence in relation to at least two different work tasks
- promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
- develop assessment criteria to assess personal emotional strengths and weaknesses
- conduct an analysis to identify personal emotional triggers, incorporating feedback from others
- analyse and document interactions with co-workers
- develop and implement plans for responding to emotional expressions
- apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- application of emotional intelligence attributes, including:
- self-awareness
- self-management
- social awareness
- relationship management
- emotional intelligence principles and strategies
- strategies for communicating with a diverse workforce that has varying expressions of emotion
- methods to develop emotional intelligence in others
- emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
This course is co-delivered and co-assessed with (TCHE5210C) BSBCRT511 Develop critical thinking in others.
There are a total of three (3) assessment tasks students need to complete for the two units clustered together. Students need to complete all three (3) satisfactorily, in order to be deemed competent.
Details of the assessments are available on Canvas:
Assessment Task 1: Evaluate Emotional Intelligence & Critical Thinking Portfolio
Due date: Week 5
Summary and Purpose of Assessment
Completing this activity will allow students to demonstrate their skills and knowledge to model workplace behaviours that demonstrate emotional management and critical thinking.
Assessment Task 2: Develop an emotional intelligence and critical thinking role play
Due date: Week 9
Summary and Purpose of Assessment
By completing this assessment, students will demonstrate their skills and knowledge in evaluating their emotional intelligence and critical thinking and how they respond to workplace situations. including working collaboratively with team members and gather their feedback.
Assessment Task 3: Portfolio & Role Play - Develop Critical Thinking and Emotional Intelligence
Due date: Week 15
Summary and Purpose of Assessment
By completing this assessment, students will demonstrate their skills and knowledge in establishing an environment that supports critical, creative thinking and emotional intelligence in the workplace.
Assessment Matrix
The latest assessment matrix that maps all the assessments is available on Canvas
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time. If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."
Special Consideration. Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
- CA Competency Achieved
- NYC Not Yet Competent
- DNS Did Not Submit for assessment
Course Overview: Access Course Overview