Course Title: Apply communication skills in nursing practice
Part B: Course Detail
Teaching Period: Term2 2022
Course Code: NURS5410C
Course Title: Apply communication skills in nursing practice
Important Information:
Please note that this course will have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5417 - Diploma of Nursing
Course Contact: Rosemarie Russell
Course Contact Phone: +61 3 9925 7478
Course Contact Email: rosemarie.russell@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Course Lead
Twinkle Mashruwala
twinkle.mashruwala@rmit.edu.au
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
In this course, you will learn the performance outcomes, skills and knowledge required to communicate effectively with people, families and carers, and with other healthcare professionals, in healthcare settings.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTENN036 Apply communication skills in nursing practice |
Element: |
1. Use effective communication strategies. |
Performance Criteria: |
1.1. Apply principles of effective communication to facilitate communications. 1.2. Maximise opportunities to involve the person, families and carers in care and treatment. 1.3. Clarify roles and responsibilities of the multidisciplinary health care team for effective communicating situations, including clarifying own role as an enrolled nurse. 1.4. Apply respectful and empathetic communication techniques. 1.5. Use contemporary health terminology in written and verbal communications. |
Element: |
2. Identify and address constraints to effective communication. |
Performance Criteria: |
2.1. Implement strategies within scope of practice to address communication situations in accordance with organisational policies and procedures. 2.2. Identify and address the need for advocacy for the person, families and carers in care. |
Element: |
3. Use information technology to support communication in nursing practice. |
Performance Criteria: |
3.1. Use information technology to prepare, document and communicate nursing patient clinical records and reports to the multidisciplinary health care team. 3.2. Comply with organisational policies and procedures for electronic communication. 3.3. Apply organisational policies and procedures to access data for the purpose of nursing care within scope of practice. 3.4. Apply ethical and legal regulatory requirements for electronic practices. 3.5. Apply Australian Health Practitioner Regulation Agency (AHPRA) social media guidelines to own practice. 3.6. Provide information in accordance with organisational policies and procedures to enable informed decision making. |
Element: |
4. Lead small group discussions. |
Performance Criteria: |
4.1. Monitor and respond to changing group dynamics. 4.2. Clarify purpose of group meetings and manage discussion to achieve identified objectives. 4.3. Implement meeting procedures appropriate to meeting purpose. 4.4. Clarify participant roles and use communication strategies to support their effective contribution to discussion. |
Element: |
5. Give and receive feedback for performance improvement. |
Performance Criteria: |
5.1. Apply communication strategies that deliver constructive outcomes in giving and receiving feedback. 5.2. Use language in a respectful manner to give and receive feedback. 5.3. Use constructive feedback to improve own professional performance. |
Element: |
6. Evaluate effectiveness of communication. |
Performance Criteria: |
6.1. Participate in debriefing sessions following communication of situations. 6.2. Evaluate, document and report outcomes of applied communication strategies. |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
All learning activities you will undertake within the course are designed to provide you with the skills, knowledge and attitudes required to perform to the standard expected in the health industry. This subject runs over seven weeks delivering six lessons and one simulated lab experience.
Teaching Schedule
| Week 1 | Lesson 1 |
Introduction to communication
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| Week 2 | Lesson 2 |
Complex Communication
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Week 3 |
Lesson 3 |
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| Week 4 | Lesson 4 |
Clinical Handover
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| Week 4 | Lab 1 |
Practice Clinical handover (in preparation of AT2 |
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| Week 5 | Lesson 5 |
Teamwork and Emotional Intelligence
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| Week 6 | Lesson 6 |
Information Technology in healthcare
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Assessment Task 1 - Knowledge Assessment
Questions to be answered on Canvas under "Assignments" |
| Week 7 | 16/08/2022 |
Assessment Task 2 - Practical Assessment Task Part 1: Give clinical handover |
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| CLINICAL PLACEMENT | Assessment Task 3 - Clinical Placement |
Learning Resources
Prescribed Texts
References
Other Resources
Student support
Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further support, you should consider contacting the following support services at RMIT @ https://www.rmit.edu.au/students/support-and-facilities/student-support
Assessment Adjustments
Students requiring support or adjustments for their formal assessments task or exams should contact Equitable Learning Services (ELS), for more information on the types of adjustments provided, have a look at the adjustments to assessment website.
Special consideration
If unexpected circumstances affect your ability to complete an assessment you can apply for special consideration. For more information have a look at RMIT's special consideration page.
Appeals
As an RMIT student, you are entitled to seek a review of decisions that impact your studies. For more information have a look at RMIT's appeals page.
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Tasks
Assessment Task 1 - Knowledge Assessment
This is a short answer questions assessment task which allows you to demonstrate your knowledge required to apply effective communication skills with a person, family or carer and with other healthcare professionals in a variety of healthcare settings.
Assessment Task 2 - Practical Assessment
Students will be required to participate in giving and receiving a clinical handover. They will be assessed on this by submitting their marked-up handover sheet and by submitting their notes from receiving handover from their fellow student. They will be assessed on giving peer feedback for the handover they received from their fellow student. Each student will then complete a self-reflection (online) in order to successfully complete this assessment and be deemed “satisfactory”.
Assessment Task 3 - Clinical Placement
Satisfactory completion of Clinical Placement (100% attendance i.e. all hours rostered for every day of allocated placement) forms part of the assessment for HLTENN036 Apply Communication Skills in Nursing Practice. If you do not attend 100% of your allocated placement and complete the clinical placement logbook, you will not achieve a Satisfactory result for this course.
Assessment Matrix
Other Information
You are permitted to have 2 attempts at a simulated practical assessment and 1 resit at theory assessment for this course.
Course Overview: Access Course Overview