Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: Term1 2025
Course Code: HWSS6112C
Course Title: Develop and implement service programs
Important Information:
This course is delivered and assessed in a cluster with;
CHCPRP001- Develop and maintain networks and collaborative partnerships
School: 535T Social Care and Health
Campus: City Campus
Program: C5428 - Diploma of Youth Work
Course Contact: Dianne MacKay
Course Contact Phone: +61399254454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
You must be at least 18 years of age by the commencement date of the program
There are no prerequisite subjects required for entry into this qualification, but there are-
Academic Entry Requirements
Successful completion of the Victorian Certificate of Education (VCE) (or equivalent)
OR
At least 6 months’ full time work experience in any field (or part-time equivalent)
Course Description
In this course, you will gain skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007 Develop and implement service programs |
Element: |
1. Engage consumers in the analysis of service needs |
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Element: |
2. Develop programs |
Performance Criteria: |
2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
Element: |
3. Implement and monitor programs |
Performance Criteria: |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation |
Element: |
4. Evaluate programs |
Performance Criteria: |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks\ |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.
Details of Learning Activities
This course will have face to face on campus sessions
In-class activities:
- Teacher directed classroom learning activities
- teacher directed group activities/projects
- group discussion
- class activities to review discussions/lectures
- role play
- Guest Speakers
Out-of-class activities:
- independent assessment -based work,
- Reading and research
- independent study
- Placement (only for units which has placement requirement)
Teaching Schedule
|
Welcome and Introduction to Partnerships and Programs Content Covered:
|
|
|
Developing Programs & AT1
|
Assessment Task 1 due |
|
Collaborations & Partnerships Assessment Task 2 |
Assessment Task 2 due |
|
Successful Collaborations Assessment Task 3 |
Assessment Task 3 due |
|
Partnering Principles Assessment Task 4 |
Assessment Task 4 due |
| Assessment Task 4 Presentations |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This course is delivered and assessed in a cluster with;
CHCPRP001- Develop and maintain networks and collaborative partnerships
Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task. You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment tasks include:
Assessment 1- Engagement Plan
Assessment Task 2: Implementation and Evaluation Plan
Assessment Task 3: Program Review
Assessment Task 4: Presentation
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.
The assessment Rubric is Available in Canvas.
Other Information
This unit is part of The Diploma of Youth Work program. Your program consists of face to face classes, including unsupervised Directed Study, you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.
It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit.
Workplace delivery and/or assessment
The integration of Work based Learning, and academic learning will allow you to solve authentic industry problems or address real issues faced in organisations.
An agreement including schedule and relevant insurance documentation is required to be completed before commencing each placement. In the case where a placement ends early, please refer to Point 6 Early Termination of Placements in the Work Integrated Learning Procedure.
In this course your knowledge and skills will be applied and assessed in a workplace context.
As part of this unit you are required to be observed undertaking learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.
Your learning experience will involve class-based teaching, discussion, demonstration, practical exercises and placement. It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit. It is required that you attend your 200 hours placement within the allocated time frame.
You must attend timetabled classes and complete required assessments in order to be eligible for an RMIT assessor to observe.
Extensions of time for submission of assessable work:
If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Where an extension of greater than seven days is needed, you must apply for special consideration.
Special consideration:
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview