Course Title: Facilitate and review case management

Part B: Course Detail

Teaching Period: Term1 2025

Course Code: HWSS8159C

Course Title: Facilitate and review case management

Important Information:

This course is delivered and assessed in a cluster with; 

CHCYTH017-Develop and implement procedures to enable young people to address their needs

CHCYTH024- Manage service response to young people in crisis

School: 535T Social Care and Health

Campus: City Campus

Program: C5428 - Diploma of Youth Work

Course Contact: Dianne MacKay

Course Contact Phone: +61399254454

Course Contact Email: dianne.mackay@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

You must be at least 18 years of age by the commencement date of the program

There are no prerequisite subjects required for entry into this qualification, but there are- 

Academic Entry Requirements

Successful completion of the Victorian Certificate of Education (VCE) (or equivalent)

OR

At least 6 months’ full time work experience in any field (or part-time equivalent)

 

Course Description

In this course you will gain the skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader. This unit applies to work in a range of health and community services contexts.

There is a Work Integrated Learning (WIL) component so you are required to finish the work placements


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM013 Facilitate and review case management

Element:

1. Determine response to case management.

Performance Criteria:

1.1. Utilise case management processes in accordance with organisational policies and procedures. 1.2. Implement processes to enable the person to set goals and participate in case management processes. 1.3. Integrate cultural considerations into all aspects of case management planning. 1.4. Provide information on rights of appeal and avenues of complaint so the person understands their rights and responsibilities.

Element:

2. Conduct case management meetings.

Performance Criteria:

2.1. Facilitate information sharing with the person, including confidentiality and consent, and establish a rapport. 2.2. Identify and agree on person and worker roles, responsibilities, boundaries, and processes of service delivery. 2.3. Determine and agree on organisational requirements, family and community needs, responsibilities and rights.

Element:

3. Develop a case management plan.

Performance Criteria:

3.1. Collaborate with the person to identify strengths, abilities and goals and develop an agreed approach to case management, following a person-centred framework. 3.2. Develop a case management plan to reflect identified needs. 3.3. Work with the person to identify the full range of immediate, short- and long-term needs of the person and other relevant parties. 3.4. Establish and agree on processes to monitor and change case plan. 3.5. Identify strategies to deal with complex and high risk situations. 3.6. Assist person to set and achieve realistic targets for change or action and to take personal responsibility.

Element:

4. Monitor and review case work activities and processes.

Performance Criteria:

4.1. Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and progress. 4.2. Assess the need for case plan changes and develop strategies for alternatives and ongoing interventions. 4.3. Negotiate with relevant parties any proposed changes arising from case review. 4.4. Document all case work interventions in compliance with evidence-based practice and confidentiality requirements. 4.5. Implement case closure according to organisational policy and procedures.

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader. This unit applies to work in a range of health and community services contexts.


Details of Learning Activities

This course will have face to face on campus sessions 

In-class activities: 

  • Teacher directed classroom learning activities
  • teacher directed group activities/projects 
  • group discussion 
  • class activities to review discussions/lectures 
  • role play
  • Guest Speakers

Out-of-class activities: 

  • independent assessment -based work,
  • Reading and research
  • independent study 
  • Placement 


Teaching Schedule

 

Semester 1

Class

Topic

Assessment Due

Class 1 

 

Topic 1: Case Management

·       Introduction to case management

·       Case management approaches

·       Behavior change models

·       Trauma informed practice

·       Communication skills

 

Learning Activity

Placement support

 

 

Class 2

 

Topic 2: Working with young people in crisis

·       Crisis intervention and crisis intervention methods

·       Factors contributing to crisis

·       Impact of crisis on young people and support networks

·       Introduce assessment Task 1 &2

 

 Learning Activity

Class 3

 

Topic 3: Case management process

·       Intake assessment 

·       Case Notes

·       Case plan and Goal setting

·       Referral process and frame works

 

Prepare for assessment Task 1

 

Class 4

Prepare for assessment Task 1

 

Class 5

 

 Assessment Task 1 Roleplays

Students must complete three roleplays and all the required documents (Intake documentation) in class.

 

Class 6

 

Assessment Task 1 Role play continues

 

Class 7

 

Assessment Task 1 Role play continues

Assessment Task 1

Class 8

 

Topic 4: Crisis Framework

·       Organisational polices

·       Crisis management

·       Dealing with aggressive and abusive clients

·       Debriefing

·       Documentation

·       Crisis framework for youth events

·       Crisis response plan for youth events

·       Resources for staff and young people

·       Communication

Placement support

 

Class 9

 

Discuss Assessment Task 2

 

Class 10

End of Semester review, Resubmissions

 

Semester 2

Class 1

 Topic 5 Review of case management plan

·       Case plan changes

·       Documentation

Prepare for Assessment Task 2

Leaning Activity 1 

Class 2

Prepare for Assessment Task 2

 

Class 3

Assessment Task 2 Roleplays

Students need to complete three roleplays and complete all the documents

 

Class 4

Assessment Task 2 Role play continues

 

Class 5

Assessment Task 2 Role play continues

Assessment Task 2

Class 6

Topic 6: Case closure

  • Case closure process
  • Introduce Assessment Task 3

Placement support

 

Class 7

Prepare for Assessment Task 3 

 

Class 8

Assessment Task 3 Roleplays

Students need to complete three roleplays and complete all the documents

 

 

Class 9

Assessment Task 3 Role play continues

 

Class 10

Assessment Task 3 Role play continues

Assessment Task 3

Class 11

 Topic 7: Filling the Gaps

 

  • Case management with diverse populations
  • UN Convention of the rights of children
  • Adverse childhood experiences and dissociative responses
  • Self-advocacy

Reflective practices

 

 

 

Class 12

Discuss and Complete Assessment Task 4 in class

Assessment Task 4

Class 13

Discuss and complete Assessment Task 5 in class

 

Class 14

Placement week

Assessment Task 5

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 

The Learning Lab 

https://www.rmit.edu.au/students/study-support/learning-lab

The Study Support Hub  

https://www.rmit.edu.au/students/study-support/study-support-hub

English for uni workshops 

https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 


Overview of Assessment

This course is delivered and assessed in a cluster with; 

CHCYTH017-Develop and implement procedures to enable young people to address their needs

CHCYTH024- Manage service response to young people in crisis

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams


Assessment Tasks

 

Assessment Task 1: Role play intake and case planning

Assessment Task 2: Role Play- Monitoring and Review

Assessment Task 3: Case closure

Assessment Task 4: Knowledge Questions

Assessment Task 5: Placement observation, reflection and logbook

in this course your knowledge and skills will be applied and assessed in a workplace context.   

As part of this course, you are required to undertake 200 hours of placement   supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts. 

 


Assessment Matrix

Matrix This refers to the assessment mapping against each unit of competency addressed by this course. Explain what the assessment matrix is and where a student can find it if they need it. Eg. The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required. 

Other Information

You are required to attend a minimum of 80% of all classes to successfully complete each unit and all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

This unit is part of The Diploma of Youth Work program. Your program consists of face to face classes, including unsupervised Directed Study, you are required to participate in compulsory work placement.    

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. 

Workplace delivery and/or assessment   

The integration of Work based Learning, and academic learning will allow you to solve authentic industry problems or address real issues faced in organisations.   

An agreement including schedule and relevant insurance documentation is required to be completed before commencing each placement.  In the case where a placement ends early, please refer to Point 6 Early Termination of Placements in the Work Integrated Learning Procedure.  

In this course your knowledge and skills will be applied and assessed in a workplace context.    

As part of this unit you are required to be observed undertaking learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.

Your learning experience will involve class-based teaching, discussion, demonstration, practical exercises and placement. It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit. It is required that you attend your 200 hours placement within the allocated time frame.

You must attend timetabled classes and complete required assessments in order to be eligible for an RMIT assessor to observe.

Extensions of time for submission of assessable work: 

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work 

Where an extension of greater than seven days is needed, you must apply for special consideration. 

Special consideration: 

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this applicationplease visit www.rmit.edu.au/students/specialconsiderationor speak to your Program Coordinator. 

Academic Integrity and Plagiarism:   

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.  

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity  

Credit Transfer and Recognition of Prior Learning:   

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).  

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.    

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.  

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit  

Course Overview: Access Course Overview