Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term1 2025

Course Code: HWSS8162C

Course Title: Manage service response to young people in crisis

Important Information:

This course is delivered and assessed in a cluster with; 

CHCCSM013- Facilitate and review case management

CHCYTH017-Develop and implement procedures to enable young people to address their needs

School: 535T Social Care and Health

Campus: City Campus

Program: C5428 - Diploma of Youth Work

Course Contact: Dianne MacKay

Course Contact Phone: +61399254454

Course Contact Email: dianne.mackay@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

You must be at least 18 years of age by the commencement date of the program

There are no prerequisite subjects required for entry into this qualification. But there are- 

Academic Entry Requirements

Successful completion of the Victorian Certificate of Education (VCE) (or equivalent)

OR

At least 6 months’ full time work experience in any field (or part-time equivalent)

 

Course Description

In this course you will gain the skills and knowledge required to develop an agency approach to young people in crisis.

This unit applies to community services work in a range of contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCYTH024 Manage service response to young people in crisis
Element:	1. Implement a trauma-informed framework for preventing crisis situations.
Performance Criteria:	1.1. Develop a framework to address prevention and response to critical situations, which consider the beliefs, rights and needs of young people and meet organisational, legislative and statutory requirements. 1.2. Review past crises to identify trauma-based responses to change. 1.3. Establish resources and mechanisms to assist workers to deal with crisis situations. 1.4. Define details of organisation's responsiveness to crisis situations and articulate to relevant personnel. 1.5. Store and maintain all information related to crisis situations to maximise accuracy, currency and legibility. 1.6. Implement procedures to ensure young people have ready access to information that may help to resolve crisis situations.
Element:	2. Support workers in responding to a crisis.
Performance Criteria:	2.1. Establish protocols for managing potential and actual crisis situations. 2.2. Draft and regularly update procedures for the management of crises and communicate to workers and other relevant personnel. 2.3. Review crisis management procedures to ensure consistency with legal and organisational obligations and constraints. 2.4. Allocate resources for prompt and effective response to crisis situations. 2.5. Provide crisis response training and update briefings to workers on a regular basis. 2.6. Formulate advice for upgrade of organisational policies and procedures related to industrial and legislative requirements, including work health and safety (WHS).
Element:	3. Follow up crisis situations.
Performance Criteria:	3.1. Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisational policies and procedures. 3.2. Develop debriefing procedures and implement routinely. 3.3. Provide opportunity for participation in review and evaluation of organisational responsiveness. 3.4. Identify needs of all parties which arise from a crisis situation and develop strategies to ensure they are addressed.

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to to develop an agency approach to young people in crisis.

Details of Learning Activities

This course will have face to face on campus sessions 

In-class activities: 

• Teacher directed classroom learning activities
• teacher directed group activities/projects 
• group discussion 
• class activities to review discussions/lectures 
• role play
• Guest Speakers

Out-of-class activities: 

• independent assessment -based work,
• Reading and research
• independent study 
• Placement (only for units which has placement requirement)

 

Teaching Schedule

Semester 1
Class	Topic	Assessment Due
Class 1	Topic 1: Case Management ·       Introduction to case management ·       Case management approaches ·       Behavior change models ·       Trauma informed practice ·       Communication skills   Learning Activity Placement support	Learning Activity 1
Class 2	Topic 2: Working with young people in crisis ·       Crisis intervention and crisis intervention methods ·       Factors contributing to crisis ·       Impact of crisis on young people and support networks ·       Introduce assessment Task 1 &2	Learning Activity
Class 3	Topic 3: Case management process ·       Intake assessment  ·       Case Notes ·       Case plan and Goal setting ·       Referral process and frame works   Prepare for assessment Task 1
Class 4	Prepare for assessment Task 1
Class 5	Assessment Task 1 Roleplays Students must complete three roleplays and all the required documents (Intake documentation) in class.
Class 6	Assessment Task 1 Role play continues
Class 7	Assessment Task 1 Role play continues	Assessment Task 1
Class 8	Topic 4: Crisis Framework ·       Organisational polices ·       Crisis management ·       Dealing with aggressive and abusive clients ·       Debriefing ·       Documentation ·       Crisis framework for youth events ·       Crisis response plan for youth events ·       Resources for staff and young people ·       Communication Placement support
Class 9	Discuss Assessment Task 2
Class 10	End of Semester review, Resubmissions
Semester 2
Class 1	Topic 5 Review of case management plan ·       Case plan changes ·       Documentation Prepare for Assessment Task 2
Class 2	Prepare for Assessment Task 2
Class 3	Assessment Task 2 Roleplays Students need to complete three roleplays and complete all the documents
Class 4	Assessment Task 2 Role play continues
Class 5	Assessment Task 2 Role play continues	Assessment Task 2
Class 6	Topic 6: Case closure Case closure process Introduce Assessment Task 3 Placement support
Class 7	Prepare for Assessment Task 3
Class 8	Assessment Task 3 Roleplays Students need to complete three roleplays and complete all the documents
Class 9	Assessment Task 3 Role play continues
Class 10	Assessment Task 3 Role play continues	Assessment Task 3
Class 11	Topic 7: Filling the Gaps   Case management with diverse populations UN Convention of the rights of children Adverse childhood experiences and dissociative responses Self-advocacy Reflective practices
Class 12	Discuss and Complete Assessment Task 4 in class	Assessment Task 4
Class 13	Discuss and complete Assessment Task 5 in class
Class 14	Placement week	Assessment Task 5

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 

 

The Learning Lab 

https://www.rmit.edu.au/students/study-support/learning-lab

The Study Support Hub  

https://www.rmit.edu.au/students/study-support/study-support-hub

English for uni workshops 

https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 

Overview of Assessment

This course is delivered and assessed in a cluster with; 

CHCCSM013- Facilitate and review case management

CHCYTH017-Develop and implement procedures to enable young people to address their needs

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.  You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment tasks need to be completed for this unit are:

Assessment Task 1 Role Play

Assessment Task 2 Role Play

Assessment Task 3 Case closure

Assessment Task 4 Knowledge Questions

Assessment Task 5  Placement observation, reflection and logbook Logbook

in this course your knowledge and skills will be applied and assessed in a workplace context.   

As part of this course, you are required to undertake 200 hours of placement   supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts. 

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.

The assessment Rubric is Available in Canvas.

Other Information

This unit is part of The Diploma of Youth Work program. Your program consists of face to face classes, including unsupervised Directed Study, you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.     

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. 

It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit. 

Workplace delivery and/or assessment   

The integration of Work based Learning, and academic learning will allow you to solve authentic industry problems or address real issues faced in organisations.   

An agreement including schedule and relevant insurance documentation is required to be completed before commencing each placement.  In the case where a placement ends early, please refer to Point 6 Early Termination of Placements in the Work Integrated Learning Procedure.  

In this course your knowledge and skills will be applied and assessed in a workplace context.    

As part of this unit you are required to be observed undertaking learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.

Your learning experience will involve class-based teaching, discussion, demonstration, practical exercises and placement. It is required that you attend all timetabled sessions. You must attend a minimum of 80% of all classes in order to successfully complete each unit. It is required that you attend your 200 hours placement within the allocated time frame.

You must attend timetabled classes and complete required assessments in order to be eligible for an RMIT assessor to observe.

Extensions of time for submission of assessable work: 

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work 

Where an extension of greater than seven days is needed, you must apply for special consideration. 

Special consideration: 

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this applicationplease visit www.rmit.edu.au/students/specialconsiderationor speak to your Program Coordinator. 

Academic Integrity and Plagiarism:   

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.  

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity  

  

Credit Transfer and Recognition of Prior Learning:   

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).  

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.    

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.  

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit  

Course Overview: Access Course Overview