Part B: Course Detail

Teaching Period: Term1 2025

Course Code: HWSS6101C

Course Title: Develop and implement service programs

School: 535T Social Care and Health

Campus: City Campus

Program: C5432 - Diploma of Community Services

Course Contact: Bella Kelly

Course Contact Phone: +61 3 9925 4109

Course Contact Email: Bella.Kelly@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCCS007 Develop and implement service programs
Element:	1. Engage consumers in the analysis of service needs
Performance Criteria:	1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery
Element:	2. Develop programs
Performance Criteria:	2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities
Element:	3. Implement and monitor programs
Performance Criteria:	3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation
Element:	4. Evaluate programs
Performance Criteria:	4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Face to Face classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.  

Teaching Schedule

Course Schedule: Develop and implement service programs, Semester 1 2025
Week	Topic	Assessment due dates
Week 1	Introduction to the development of service programs Principles of program design and development The role of engagement and consultation in developing programs and working with clients Conducting pre-planning research to begin analysing needs Assessment 1 Preparation
Week 2 ONLINE	Developing engagement plans Identifying and analysing stakeholders Developing participation and engagement strategies Implementing the plan Assessment 1: In Class Role Play Planning Meeting	Assessment 1: In Class Role Play
Week 3 ONLINE	Designing programs Investigating needs with clients and other stakeholders Developing program objectives Identifying financial, human and physical resource requirements, and sources of funding Developing program plans Developing supporting systems and procedures, monitoring and evaluation methods Developing the implementation action plan Confirming funding arrangements Implementing programs Communicate roles and responsibilities to relevant stakeholders Encouraging ongoing program participation Monitoring changing client/client group needs, service delivery and own performance Assessment 2 Preparation	Due: Assessment 1 Documentation.
Week 4	Assessment 2: In class Role Play -Develop a program outline and an implementation plan
Week 5 ONLINE	Monitoring programs and work Monitoring service delivery and own performance Maintaining own momentum and stakeholder participation Evaluating programs and work Seeking and evaluating feedback from consumers and other stakeholders to analyse performance against objectives Identifying opportunities for program improvement Modifying programs to improve outcomes	Due: Assessment 2 Documentation
Week 6 ONLINE	Assessment 3: Student Workshop to work on individual assessment task.
Week 7 ONLINE	Unit review and Assessment catch-up	Due: Assessment 3 Documentation
*Teaching Schedule and topic/s subject to change at teachers discretion*

 

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 

The learning Lab 
www.rmit.edu.au/students/study-support/learning-lab 
The Study Support Hub 
https://www.rmit.edu.au/students/study-support/study-support-hub 
English for uni workshops 
https://www.rmit.edu.au/students/support-services/study-support/consultations 

Overview of Assessment

There are three individual assessment tasks consisting of program planning, needs identification and review tasks. 

Assessment Tasks

Assessment task 1: Program Planning and Engagement/Role-play demonstrating students ability to work collaboratively with stakeholders and provide them opportunity for participation and engagement

Assessment task 2: Identify Needs and Plan a Program Project demonstrating students ability to design and implement a service program for a specific group.

Assessment task 3: Implementation and evaluate a service program project: Program Review Report demonstrating students ability to review a service program and to suggest and plan for improvements.

 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 

Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

 

 Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students  

 

Course Overview: Access Course Overview