Part B: Course Detail

Teaching Period: Term1 2025

Course Code: HWSS6102C

Course Title: Facilitate workplace debriefing and support processes

School: 535T Social Care and Health

Campus: City Campus

Program: C5432 - Diploma of Community Services

Course Contact: Bella Kelly

Course Contact Phone: +61 3 9925 4109

Course Contact Email: Bella.Kelly@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCMGT005 Facilitate workplace debriefing and support processes
Element:	1. Monitor welfare of colleagues
Performance Criteria:	1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures 1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues 1.3 Identify required professional and performance standards and use to monitor stress and emotional wellbeing personal 1.4 Regularly use self assessment and reflective behaviour strategies to monitor performance 1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate 1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas
Element:	2. Conduct structured debriefings following an incident
Performance Criteria:	2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures 2.2 Schedule debriefing as soon as possible following the incident 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion 2.4 Use appropriate debriefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Classes are delivered face to face.  During class time, information will be shared through talks and discussions. Moreover, practical workshops will  also provide you with the opportunity to apply and consolidate your learning. Plus, time will be allocated in class for you to work on various assessment tasks. You are expected to keep-up-to-date with readings and anything else made available to you on Canvas to enhance your learning in your own time.

Teaching Schedule

Course Schedule: Facilitate workplace debriefing and support processes: Semester 3 2025
Week	Topic/s	Assessment Task Due Dates
Week 1	Colleague welfare Understanding the need to monitor colleague stress and well-being The nature of work in the sector, stressors and their impacts Indicators of significant issues being experienced by the worker and ways to respond impact of  excessive stress, burn out, grief and loss and violent or threatening behaviour
Week 2	Monitoring colleague welfare Identifying and using performance standards to monitor stress and emotional wellbeing Using self-assessment and reflective behaviour strategies to monitor performance and well-being Stress management Internal and external support options and employee assistance programs Specific limitations of work role, responsibility and professional abilities Professional boundaries
Week 3	Assessment Task 1: Case Study Analysis	Assessment Task 1 due
Week 4	Conduct structured De-briefings following an incident Organisation policies, procedures and resources relating to debriefing and crisis procedures Dispute resolution policies and procedures Legal and ethical considerations Debriefing techniques
Week 5	Conduct structured De-briefings following an incident Identify and respond to indicators of risk Document and report outcomes of De-briefings Internal and external referral sources (EAP service providers)
Week 6	Assessment Task 2: Role Play 1	Assessment Task 1 due
Week 7	Assessment Task 3: Follow-up Support Meeting (role play 2)
Week 8	Assessment Task 3: Follow-up Support Meeting (role play 2)	Assessment Task 3 due
Week 9	Review of Learnings/Course Evaluation  Assessment Task 4: Knowledge Questions	Assessment Task 4 due

Learning Resources

Prescribed Texts

References

Other Resources

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Overview of Assessment

There are four individual assessment tasks consisting of case study analysis, role plays, and short answer questions. 

Assessment Tasks

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 

Assessment Task 1: Case Study Analysis

This assessment task allows you to demonstrate your ability to monitor stress and the emotional
well-being of yourself and work colleagues, and to also provide support options to address any stress
related issues.

 

Assessment Task 2: Role Play

This assessment task allows you to demonstrate your ability to facilitate a structured debriefing and
seek feedback following an incident involving stress.

 

Assessment Task 3: Follow-up Support Role Play

This assessment task allows you to demonstrate your ability your ability to facilitate a follow up support meeting that occurs after a de-briefing to monitor and address staff levels of stress and well-being.

 

Assessment Task 4: Knowledge Questions

This assessment task allows you to demonstrate your knowledge of facilitating a workplace debriefing.

Assessment Matrix

Refer to the rubric in Canvas.

Other Information

You are required to attend a minimum of 80% of all classes to successfully complete each unit and all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

Course Overview: Access Course Overview