Part B: Course Detail

Teaching Period: Term1 2025

Course Code: HWSS8159C

Course Title: Facilitate and review case management

School: 535T Social Care and Health

Campus: City Campus

Program: C5432 - Diploma of Community Services

Course Contact: Bella Kelly

Course Contact Phone: +61 3 9925 4109

Course Contact Email: Bella.Kelly@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.

Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader.

This unit applies to work in a range of health and community services contexts.

This unit is delivered and assessed in a cluster with CHCCCS004 Assess co-existing needs


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM013 Facilitate and review case management

Element:

1. Determine response to case management

Performance Criteria:

1.1. Utilise case management processes in accordance with organisational policies and procedures.

1.2. Implement processes to enable the person to set goals and participate in case management processes.

1.3. Integrate cultural considerations into all aspects of case management planning.

1.4. Provide information on rights of appeal and avenues of complaint so the person understands their rights and responsibilities.

Element:

2. Conduct case management meetings

Performance Criteria:

2.1. Facilitate information sharing with the person, including confidentiality and consent, and establish a rapport.

2.2. Identify and agree on person and worker roles, responsibilities, boundaries, and processes of service delivery.

2.3. Determine and agree on organisational requirements, family and community needs, responsibilities and rights.

Element:

3. Develop a case management plan

Performance Criteria:

3.1. Collaborate with the person to identify strengths, abilities and goals and develop an agreed approach to case management, following a person-centred framework.

3.2. Develop a case management plan to reflect identified needs.

3.3. Work with the person to identify the full range of immediate, short- and long-term needs of the person and other relevant parties.

3.4. Establish and agree on processes to monitor and change case plan.

3.5. Identify strategies to deal with complex and high risk situations.

3.6. Assist person to set and achieve realistic targets for change or action and to take personal responsibility.

Element:

4. Monitor and review case work activities and processes

Performance Criteria:

4.1. Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and progress.

4.2. Assess the need for case plan changes and develop strategies for alternatives and ongoing interventions.

4.3. Negotiate with relevant parties any proposed changes arising from case review.

4.4. Document all case work interventions in compliance with evidence-based practice and confidentiality requirements.

4.5. Implement case closure according to organisational policy and procedures.

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

This course is delivered face to face. Skills and Knowledge are demonstration during face to face workshops.

Learning activities will include:

Practical demonstrations
Online Discussion Forums, Groupwork and Quizzes
Analysis/critique of relevant reading material
Workshops, group discussion
Peer learning
Guest lecture/presentation
Research activities
Group activities/projects
Simulated workplace activities


Teaching Schedule

 

 Course Schedule

Case Work                                                     Semester 1 2025                          

 

Week

Topic

 

Week 1

Introduction to case work and case management

  • The case management process, models and approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk

Overview of all assessment tasks 

Week 2 

Conducting initial intake and preparing for assessment

  • Building rapport and establishing rights, responsibilities and boundaries
  • Assessment tools, processes and documentation 
  • Identifying strengths, weaknesses, abilities and goals
  • Using assessment tools
  • Gathering valid and reliable information
  • Identifying issues of urgency

 

Week 3

Conducting assessments 

  • Assess client needs and collaborate with clients
  • Documenting information -  Client Assessment Forms
  • Seeking and applying feedback to improve practice and/or processes
  • Using a collaborative approach
  • Establishing rights, responsibilities and boundaries in practice 
  • Identifying strengths, weaknesses, abilities, goals and risk factors

Assessment 1 workshop

 

 

 

Week 4

 

 

In class assessment role-play

 

Assessment task 1 due 

Week 5

In class assessment role-play

 

Week 6

Developing case plans

  • Analysing short and long term needs, taking into consideration diversity of factors
  • Developing strategies for high and low risk situations and setting targets for change
  • Determining intervention and prevention services and making referrals

 

Conducting and participating in case meetings

 

  • Planning and progress meetings
  • Meeting policies and procedures
  • Managing meeting outcomes and follow up

 

 

Week 7

In class assessment-case planning meeting

 Assessment task 2 due

Week 8

In class assessment-case planning meeting

 

Week 9 

 

 

Organising access to services

  • Coordinating service delivery
  • Encouraging self-advocacy
  • Working with other service providers/agencies

Monitoring and evaluating case plans and processes

 

  • Monitoring Client progress
  • Developing and Negotiating strategies in relation to client needs and ongoing intervention.
  • Feedback and Unit Review

 

Assessment task 3 due

 

Week 10

Make up assessment week

 Assessment task 4 due

 

 

 

 

 

Assessment task 5 due- 7th November 2025

*Teaching schedule and topic/s covered are subject to change at teachers discretion*

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

There are five individual assessment tasks consisting of case study analysis, role plays, and short answer questions. 


Assessment Tasks

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 

Assessment task 1: Role Play

In this practical assessment task you will demonstrate your skills working with three client over three (3) different role plays. You will also have associated paperwork to submit to canvas

 

Assessment task 2: Role play- Planning Meeting

The objective of this assessment task is for you to be able to demonstrate your ability to participate in supervision/ planning meeting, to prepare case plans, and to write referrals for your clients. The assessment task will model standard operating conditions working in the community services sector.

 

Assessment task 3: Review and closure

The objective of this assessment task is for you to be able to demonstrate your ability to effectively review and close cases with three (3) clients. This is a knowledge task

 

Assessment task 4: Short Answer Knowledge Questions

For this assessment you will answer 10 questions which relate to understanding the Community Services sector, the legislation requirements, policies and practices. 

 

Assessment task 5: Placement Knowledge Report

The task allows you to reflect on your practice within the workplace during placement. It also demonstrates your ability to draw on knowledge learnt in the course and its application within industry. The task relates to working with clients, communication skills and is a demonstration of practical and theoretical skills related to casework.

 


Assessment Matrix

 A marking rubric for each assessment task is located on Canvas

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview