Part B: Course Detail

Teaching Period: Term1 2025

Course Code: MKTG7969C

Course Title: Develop and maintain networks and collaborative partnerships

School: 535T Social Care and Health

Campus: City Campus

Program: C5432 - Diploma of Community Services

Course Contact: Bella Kelly

Course Contact Phone: +61 3 9925 4109

Course Contact Email: bella.kelly@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCPRP001 Develop and maintain networks and collaborative partnerships
Element:	1. Identify networking and collaboration needs and opportunities
Performance Criteria:	1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures 1.2 Gather existing information about the person 1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person 1.4 Organise practical aspects of assessment in consultation with the person being assessed 1.5 Provide information about the assessment process to the person and obtain consent
Element:	2. Develop collaboration strategies
Performance Criteria:	2.1 Work within scope of own role and seek assistance from colleagues and experts as required 2.2 Empower the person to identify and prioritise their own needs 2.3 Evaluate needs based on full range of relevant information 2.4 Identify and analyse complex, multiple and interrelated issues 2.5 Evaluate issues of urgency and eligibility 2.6 Assess potential risk factors for service delivery
Element:	3. Work collaboratively
Performance Criteria:	3.1 Consider service delivery and referral options from strengths-based perspective 3.2 Evaluate internal capability and other service networks to determine best fit for the person 3.3 Provide the person with service information and support their decision making process 3.4 Encourage the person to advocate on their own behalf to access services
Element:	4. Represent the organisation
Performance Criteria:	4.1 Document the outcomes of the assessment process according to organisation procedures 4.2 Maintain and store the person’s information according to confidentiality requirements 4.3 Provide the person’s information to other services according to consent and confidentiality requirements
Element:	5. Maintain and enhance networks and collaborative partnerships
Performance Criteria:	5.1 Seek feedback about assessment processes from the person and other networks 5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs 5.3 Routinely seek feedback and reflect on own performance 5.4 Use feedback and own evaluation as a basis for improving processes

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

This course is delivered Face to Face. Skills and knowledge are imparted via class workshops.

Learning activities will include:

Practical demonstrations
Online Discussion Forums, Groupwork and Quizzes
Analysis/critique of relevant reading material
Workshops, group discussion
Peer learning
Research activities
Group activities/projects
Simulated workplace activities

Teaching Schedule

 

Course Schedule	Case Work                                                     Semester 1 2025
Week	Topic
Week 1	Introduction to case work and case management The case management process, models and approaches to service delivery Understanding the change process Responsibilities, duty of care and risk	Overview of all assessment tasks
Week 2	Conducting initial intake and preparing for assessment Building rapport and establishing rights, responsibilities and boundaries Assessment tools, processes and documentation  Identifying strengths, weaknesses, abilities and goals Using assessment tools Gathering valid and reliable information Identifying issues of urgency
Week 3	Conducting assessments  Assess client needs and collaborate with clients Documenting information -  Client Assessment Forms Seeking and applying feedback to improve practice and/or processes Using a collaborative approach Establishing rights, responsibilities and boundaries in practice  Identifying strengths, weaknesses, abilities, goals and risk factors Assessment 1 workshop
Week 4	In class assessment role-play	Assessment task 1 due
Week 5	In class assessment role-play
Week 6	Developing case plans Analysing short and long term needs, taking into consideration diversity of factors Developing strategies for high and low risk situations and setting targets for change Determining intervention and prevention services and making referrals   Conducting and participating in case meetings   Planning and progress meetings Meeting policies and procedures Managing meeting outcomes and follow up
Week 7	In class assessment-case planning meeting	Assessment task 2 due
Week 8	In class assessment-case planning meeting
Week 9	Organising access to services Coordinating service delivery Encouraging self-advocacy Working with other service providers/agencies Monitoring and evaluating case plans and processes   Monitoring Client progress Developing and Negotiating strategies in relation to client needs and ongoing intervention. Feedback and Unit Review	Assessment task 3 due
Week 10	Make up assessment week	Assessment task 4 due
		Assessment task 5 due- 7th November 2025

*Teaching schedule and topic/s covered are subject to change at teachers discretion*

 

Learning Resources

Prescribed Texts

References

Other Resources

Learning materials will be provide in canvas

Overview of Assessment

There are three individual assessment tasks consisting of a presentation, role plays, and short answer questions. 

Assessment Tasks

There are five individual assessment tasks consisting of case study analysis, role plays, and short answer questions.

 

 

Assessment Tasks

 

Assessment task 1:Role Play

In this practical assessment task you will demonstrate your skills working with three client over three (3) role-plays. You will also have associated paperwork to submit to canvas 

Assessment task 2:Planning Meeting

The objective of this assessment task is for you to be able to demonstrate your ability to participate in supervision/ planning meeting, to prepare case plans, and to write referrals for your clients. The assessment task will model standard operating conditions working in the community services sector.

 

Assessment task 3:Review and Closure

The objective of this assessment task is for you to be able to demonstrate your ability to effectively review and close cases with three (3) clients.

 

Assessment task 4:Short Answer Knowledge questions

For this assessment you will answer 10 questions which relate to understanding the Community Services sector, the legislation requirements, policies and practices. 

 

Assessment task 5: Placement Knowledge Report

 The task allows you to reflect on your practice within the workplace during placement. It also demonstrates your ability to draw on knowledge learnt in the course and its application within industry. The task relates to working with clients, communication skills and is a demonstration of practical and theoretical skills related to casework.

 

Assessment Matrix

Assessment Matrix for each assessment task is available on canvas

Course Overview: Access Course Overview