Course Title: Support computer hardware and software
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: ISYS5670C
Course Title: Support computer hardware and software
School: 130T Vocational Engineering
Campus: City Campus
Program: C6084 - Advanced Diploma of Computer Systems Engineering
Course Contact: Program Manager
Course Contact Phone: +61 3 99254468
Course Contact Email: engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sanket Kakkad +61 3 9925 4381
Email: sanket.kakkad@rmit.edu.au
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
UEENEED002B – Assemble, set up and test personal computers
Course Description
This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
UEENEED012B Support computer hardware and software |
Element: |
1. Prepare to upgrade and maintain computer hardware and software. |
Performance Criteria: |
1.1 OHS procedures for a given work area are maintain computer identified, obtained and understood. |
Element: |
2. Upgrade computer hardware and software. |
Performance Criteria: |
2.1 OHS risk control measures and procedures for carrying out the work are followed. |
Element: |
3. Maintain operation of computer hardware and software. |
Performance Criteria: |
3.1 OHS risk control measures and procedures for computet hardware and carrying out the work are followed. |
Element: |
4 Complete and report upgrading and maintenance activities |
Performance Criteria: |
4.1 OHS work completion risk control measures and procedures are followed. |
Learning Outcomes
Details of Learning Activities
This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.
Teaching Schedule
ISYS5670C
Semester I - Microsoft Windows Vista
Week 1 - Introduction to Windows Vista Client MCP 70-620 Ch. 1
Week 2 - Upgrade and Migrations MCP 70-620 Ch. 2
Week 3 - Trouble-shooting Post-Installation Systems Settings MCP 70-620 Ch. 3
Week 4 - Configuring and Trouble-shooting Internet Access MCP 70-620 Ch. 4
Week 5 - User Account Control MCP 70-620 Ch. 5
Week 6 - Configuring Internet Exporer Security MCP 70-620 Ch. 6
Week 7 - Configuring Network Connectivity MCP 70-620 Ch. 7 Week 8 - Practical Exam I 70-620
Week 9 - Configuring Firewall and Remote Support Settings MCP 70-620 Ch. 8
Week 10 - Configuring Communications Applications Included in Windows Vista MCP 70-620 Ch. 9
Week 11 - Configuring Faxes, Media Applications and the Windows Sidebar, MCP 70-620 Ch. 10
Week 12 - Maintaining and Optimising Windows Vista MCP 70-620 Ch. 11
Week 13- Configuring Updates and Protecting Data MCP 70-620 Ch. 12
Week 14- Configuring Mobile Devices MCP 70-620 Ch. 13
Week 15 - Working with a Tablet PC MCP 70-620 Ch. 14
Week 16 - Practical Exam ii 70-620
Week 17 - Final Assessment
Week 18 - Alternative Assessments, Laboratory Catch-up
Semester II - Microsoft Windows 7
Week 18 - 36 will include lectures and labs based on the Windows 7 Operating System.
This will be a part of second semester which will commence from the 5th of July.
Learning Resources
Prescribed Texts
References
Microsoft Official Academic Course, Windows Vista Configuration - Craig Zacker |
Other Resources
Overview of Assessment
Practical test
Project
Written Examination
Assessment Tasks
Laboratory Tasks (Lab Journal) - 10%
Practical Test (Laboratory)
Practical Exam I - 20%
Practical Exam II - 20%
Simulated Microsoft Exam / Written Exam - 50%
Assessment Matrix
Course Overview: Access Course Overview