Course Title: Lead the work team
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 3755
Class Section: HAP3
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: BUSM8747C
Course Title: Lead the work team
Important Information:
This course is delivered and assessed in a cluster with;
Lead and manage team effectiveness (BSBWOR502).
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C6147 - Advanced Diploma of Community Sector Management
Course Contact: Clare McGlone
Course Contact Phone: +61 3 9925 7029
Course Contact Email: clare.mcglone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This course describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations. Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers. This course applies to a range of leadership roles in health and community services workplaces.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCMGT003 Lead the work team |
Element: |
1. Contribute to and promote effective work practices
|
Performance Criteria: |
1.1 Develop and implement plans to meet the day to day activities of the work group 1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes 1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them |
Element: |
2. Develop and implement staffing processes
|
Performance Criteria: |
2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures 2.2 Identify staffing and resourcing needs and develop plans to address them 2.3 Participate in recruitment processes 2.4 Implement effective induction and ongoing support for new and existing staff 2.5 Provide instruction and additional support as required to promote quality worker and client outcomes 2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals 2.7 Collaborate with other service providers as needed to meet service and referral needs |
Element: |
3. Maintain professional approach to leading work team
|
Performance Criteria: |
3.1 Reflect on own practice and pro-actively update knowledge and skills 3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation 3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team |
Element: |
4. Promote effective workplace relations
|
Performance Criteria: |
4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management 4.2 Model and promote effective communication in the workplace, including open discussion and active listening 4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them 4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines 4.5 Resolve problems or issues which may disrupt work unit activities |
Element: |
5. Evaluate plans
|
Performance Criteria: |
5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation 5.2 Identify areas for improvement 5.3 Revise plans and practices to ensure continued improvement 5.4 Document and report work outcomes in accordance with organisational procedures |
Element: |
6. Review individual performance
|
Performance Criteria: |
6.1 Implement and document performance management processes in accordance with role and organisation procedures 6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies 6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis 6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures 6.5 Monitor and coach individuals to improve performance 6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Workshop flexibility
- The workshop themes link units and ideas, strategies and current beliefs, values and philosophies about the community services sector work.
- Workshops will be provided in a flexible mode to support students to access via remote locations through Collaborate Ultra as needed
- The schedule above is planned to address those themes but we will be seeking to include recorded videos, guest presenters and other options to enrich your learning throughout the program.
- Guest presenters will be scheduled as they are available and this may mean changes to the topics in workshops. Students will be informed as these opportunities are finalised.
- We welcome any suggestions or requests from students that would add to the content or experiences.
Teaching Schedule
Workshop title |
Unit/s |
Workshops |
Topics to be covered |
Leading Teams |
CHCMGT003 Lead the work team BSBWOR502 Lead and manage team effectiveness |
1 2 3
|
|
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Assessment task 1 - Develop and plan team work goals case study
Assessment task 2 - Knowledge questions Develop and plan team work goals
Assessment task 3 - Develop individual and team performance plans
Assessment task 4 - knowledge questions
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview