Course Title: Manage innovation and continuous improvement

Part B: Course Detail

Teaching Period: VE 2019

Class Number: 3454

Class Section: DHHS

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: BUSM8750C

Course Title: Manage innovation and continuous improvement

Important Information:

None

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C6147 - Advanced Diploma of Community Sector Management

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email: renee.costa@\@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to develop, implement and monitor a framework for ongoing quality service delivery that supports the rights and interests of clients.

 

The unit applies to a range of leadership roles in health and community services workplaces.

 

This unit is delivered and assessed as a cluster with:

BSBMGT608: Develop, implement and review quality framework


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT608 Manage innovation and continuous improvement

Element:

1. Review programs, systems and processes

Performance Criteria:

1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes

1.2 Undertake detailed analyses of supply chains, and operational, product and service delivery systems

1.3 Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness

1.4 Analyse performance reports and variance from plans for key result areas of the organisation

1.5 Identify and analyse changing trends and opportunities relevant to the organisation

1.6 Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities

Element:

2. Develop options for continuous improvement

Performance Criteria:

2.1 Brief groups on performance improvement strategies and innovation as an essential element of competition

2.2 Foster creative climate and organisational learning by promoting interaction within and between work groups

2.3 Encourage, test and recognise new ideas and entrepreneurial behaviour where successful

2.4 Accept failure of an idea during trialling and recognise, celebrate and embed success into systems

2.5 Undertake risk management and cost-benefit analysis for each option or idea approved for trial

2.6 Approve innovations through agreed organisational processes

Element:

3. Implement innovative processes

Performance Criteria:

3.1 Promote continuous improvement and sustainability as essential to doing business

3.2 Address the impact of change and consequences for people and implement transition plans

3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage implementation

3.4 Implement contingency plans in the event of non-performance

3.5 Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively

3.6 Ensure that learnings from activities are captured and managed to inform future work

3.7 Regularly evaluate continuous improvement systems and processes

3.8 Communicate costs and benefits of innovations and improvements to relevant groups and individuals

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Classes  where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.


Teaching Schedule

Workshop 1:

  • Identify what a quality framework is
  • Learn how to develop and implement a quality framework for a service or program
  • How to use quality framework to implement change and innovation
  • How to use a quality framework to review programs, systems and processes

Workshop 2:

  • How to ensure the value of creativity, innovation and sustainability can be adopted using a continuous improvement system
  • Monitoring and review of service delivery against the framework

Workshop 3:

  • Planning and implementing revised strategies to improve outcomes
  •  Using communication to ensure implementing of the continuous improvement system


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Task 1:  Develop and implement a quality framework

Task 2:  Develop and implement continuous improvement plan


Assessment Tasks

1:  Develop and implement a quality framework

2: Develop and implement continuous improvement plan


Assessment Matrix

A Marking rubric for each assessment task is located on canvas

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

 

Course Overview: Access Course Overview