Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: VE 2019
Class Number: 3449
Class Section: DHHS
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6102C
Course Title: Lead and manage team effectiveness
Important Information:
This course is delivered and assessed in a cluster with Lead the work team (CHCMGT003).
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C6147 - Advanced Diploma of Community Sector Management
Course Contact: Renee Costa
Course Contact Phone: +61 3 9925 0886
Course Contact Email: renee.costa@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This course describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion 2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Element: |
3. Facilitate teamwork
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders |
Element: |
4. Liaise with stakeholders
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course involves two x 2 day workshops where information is shared through presentations and group discussions and activities where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work towards group and individual assessment tasks.
Teaching Schedule
Workshop 1 and 2
- Leadership and Management
- Teams and team roles
- Organisational structure and culture
- Effective leadership, communication styles and ethics & values
- Leadership Theory
- Decision making
- Critical thinking
- Planning
- Mission Statements, organisational strategies and goals
- Key performance indicators
- Action plans
- Conflict resolution
- Presentation and communication strategies for stakeholders
Workshop 3 and 4
- Human resource management practice
- Human resource practice:
- Staffing and planning: recruitment, de-recruitment and selection
- Orientation: induction and training
- Retention: performance management, remuneration and benefits, career development
- Industrial relations management
- Other relevant legislation
- Demographics
- Current issues
- Ethics & Behaviour
Learning Resources
Prescribed Texts
References
Other Resources
N/A
Overview of Assessment
This course is delivered and assessed in a cluster with Lead the work team (CHCMGT003).
The assessment tasks are as follows:
Assessment 1: short answer knowledge questions
Assessment 2:case study (There are three parts to this assessment task)
Part A: Mission statement and development of key performance indicators
Part B: Develop action plan using leadership and team roles to encourage consensus in developing the policies, processes and procedures to achieve organisational goals.
Part C: Develop a dispute management process or strategy to address any issues relating to work performance in completing the action plan determined above.
Assessment task 3: short answer knowledge questions
Assessment task 4: case study (There are four parts to this assessment task)
Part A: Establish staffing and resourcing for work performance plans
Part B: Develop a process for recruitment, induction, training and ongoing performance evaluation of staff
Part C: Provide recordings, scripts or minutes of the following three events:
- a team meeting facilitation,
- conflict resolution meeting and
- a coaching session with a staff member.
Part D: Capstone presentation task
Assessment Tasks
Assessment 1: Workshop 1 short answer knowledge questions
For this assessment task you will need to complete ten short answers questions relating to leadership styles, team dynamics, organisational goals and how to determine and achieve these, how to foster staff consensus, how to deal with staff conflict. Responses for each individual question should be no more than 250 words in length.
Assessment 2: Workshop 1 case study
For this assessment task you will need to provide a written report which demonstrates the development and implementation of an action plan to achieve a key performance indicator that aligns to the greater organisational goals.
The report is to illustrate the leadership skills required to ensure appropriate team roles and responsibilities are utilised in achieving organisational roles. Overall key performance indicators need to be determined and an action plan established to achieve these to demonstrate how team consensus and instances of conflict have been addressed. The task has the following parts.
Part A: Mission statement and development of key performance indicators.
Part B: Develop action plan using leadership and team roles to encourage consensus in developing the policies, processes and procedures to achieve organisational goals.
Part C: Develop a dispute management process or strategy to address any issues relating to work performance in completing the action plan determined above.
Assessment 3: Workshop 2 short answer knowledge questions
For this assessment task you will need to complete ten short answers questions relating to the staffing planning processes, staff recruitment, induction, training, coaching and mentoring, group facilitation, performance management processes, best practice human resources management processes and referral networks.
Assessment 4: Workshop 2 case study
For this assessment task you will need to provide a written report containing the staff resourcing plan, recruitment, induction and evaluation of a new employee; three scripts (and/or recordings) which demonstrate the facilitation of meetings to delegate work, develop and evaluate work performance and addressing a dispute; and a final presentation that outlines the overall mission of the organisation, work action plan to achieve the goal, issues resolved and those that remain unresolved and a final summary of reflective work practices to demonstrate ongoing personal development and alignment with organisational goals.
The report is to illustrate the leadership skills required to ensure appropriate team roles and responsibilities are utilised in achieving organisational roles together with policies and procedures that demonstrate how team consensus and instances of conflict are addressed. The task comprises three parts
Part A: Establish staffing and resourcing for work performance plans using the templates provided.
Part B: Develop a process for recruitment, induction, training and ongoing performance evaluation of staff using the templates provided.
Part C: Provide recordings, scripts or minutes of the following three following events:
- a team meeting facilitation,
- conflict resolution meeting and
- a coaching session with a staff member.
Part d: Capstone presentation task
For this assessment task you are required to develop an all staff communication and stake-holders dashboard presentation including dashboard (summary) information for your team, line managers and management, overall mission and organisational goals, the key performance indicators that have been agreed with staff and the achievement (or not) of team key performance indicators. Outline any changes to goals and include current staffing levels (losses and additions). In the presentation include any concerns that have been raised regarding the goals or key performance indicators together with any highlights of individual or team achievement. Conclude your presentation with anticipated future individual, team and/or organisational goals and a final summary of reflective work practice to demonstrate your ongoing professional development and alignment with organisational goals (ie. acquirement of knowledge, ongoing training, and affiliation with sector groups etc.).
Assessment Matrix
The assessment matrix is located in canvas at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview