Course Title: Use communication to build relationships
Part B: Course Detail
Teaching Period: Term2 2019
Course Code: GEDU6117C
Course Title: Use communication to build relationships
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C6159 - Advanced Diploma of Myotherapy
Course Contact: Joshua Davies
Course Contact Phone: +61 3 9925
Course Contact Email: joshua.davies@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Sonny Shoduri
9925 4212
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites or this unit.
Co-requisites - Establish and manage a myotherapy practice
Course Description
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
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Element: |
Address communication needs |
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Performance Criteria: |
2.1 Recognise and support communication needs of clients, colleagues and external networks 2.2 Facilitate access to interpreter and translation services as required 2.3 Identify and address problems and communication barriers 2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements 2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks |
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Element: |
Communicate with clients and co-workers |
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Performance Criteria: |
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Element: |
Facilitate meetings |
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Performance Criteria: |
3.1 Develop an agenda and list of invited participants in consultation with appropriate people 3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols 3.3 Contribute to and follow objectives and agendas for meeting 3.4 Provide opportunities to fully explore all relevant issues and provide relevant information 3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members 3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed 3.7 Facilitate the resolution of conflict between |
Learning Outcomes
Please refer to the Elements of competency.
Details of Learning Activities
Classes will be delivered via webinar, online delivery, and through pier review coaching with class teacher.
Teaching Schedule
Date |
Class & Activities |
11th Jul |
Introduction to course & business objectives |
18th Jul |
Business plan meetings |
25th Jul |
Business plan meetings |
1st Aug |
Business plan meetings |
8th Aug |
Business plan meetings |
15th Aug |
Online - Models of communication, building & managing client relationships |
22nd Aug |
Branding, networking and marketing mix |
29th Aug |
Record keeping and managing information |
5th Sep |
Mid-semester break |
12th Sep |
Accounting management systems and profit and loss statement |
19th Sep |
Managing, employing, training and motivating staff |
26th Sep |
Client satisfaction & maintaining legal and ethical compliance |
3rd Oct |
Online - Motivational interviewing |
10th Oct |
Business plan review workshop |
17th Oct |
Activator tour |
24th Oct |
Business plan review workshop |
31st Oct |
Networking, specialisation - what next? |
7th Nov |
Facilitate workplace meeting |
14th Nov |
Facilitate workplace meeting |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment may consist of written tests, in class activities, presentations & written reports.
Task 1 |
Assessment 1: Treatment review assignment |
Task 2 |
Assessment 2: Facilitate workplace meeting assignment |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
3 x Treatment review assignment due: 4th August 2019 submitted via Canvas
You will be required to approach a client within RMIT’s student clinic to participate within a feedback survey post treatment. Once you have collected all 3 review forms, you will be required to answer questions relating to the information provided to you via after each treatment. For further information please refer to your assessment tool located in Canvas.
Facilitate workplace meeting assignment: 7th November 2019 via Canvas
Your will be required to work within a group setting and to set up a meeting to discuss feedback that has been undertaken via a client survey and other operational areas of concern. For further information please refer to your assessment tool on Canvas. Each group will be given a presentation time closer to the date.
Assessment Matrix
Other Information
Important information regarding Assessment Tasks:
You are permitted to have a maximum of 2 resubmissions for this course. However each individual assessment may only be resubmitted once.
Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.
All students will be contacted with 7 days by their course coordinator in regards to resubmission completion dates.
Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.
EXTENSION OR SPECIAL CONSIDERATION
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION.
If you require further information please contact your teacher or Program Coordinator.
Academic Integrity and Plagiarism
RMIT has a strict policy on plagiarism and academic integrity. Please refer to
https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/academic-integrity
Course Overview: Access Course Overview