Course Title: Use communication to build relationships

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: GEDU6117C

Course Title: Use communication to build relationships

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.

School: 535T Social Care and Health

Campus: City Campus

Program: C6159 - Advanced Diploma of Myotherapy

Course Contact: Toby Glennon

Course Contact Phone: 03 9925 0320

Course Contact Email: toby.glennon@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit.

 

Course Description

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Element:

Address communication needs

Performance Criteria:

2.1 Recognise and support communication needs of clients, colleagues and external networks

2.2 Facilitate access to interpreter and translation services as required

2.3 Identify and address problems and communication barriers

2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements

2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks

Element:

Communicate with clients and co-workers

Performance Criteria:

1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues

1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights

1.3 Represent the organisation appropriately and in accordance with communication policies and protocols

1.4 Provide information to clients and service providers in accordance with communication policies and protocols

Element:

Facilitate meetings

Performance Criteria:

3.1 Develop an agenda and list of invited participants in consultation with appropriate people

3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols

3.3 Contribute to and follow objectives and agendas for meeting

3.4 Provide opportunities to fully explore all relevant issues and provide relevant information

3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members

3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed

3.7 Facilitate the resolution of conflict between participants

3.8 Minute or record meeting in accordance with 

organisation requirements

3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement


Learning Outcomes


Please refer to the Elements of competency.


Details of Learning Activities

Classes will be delivered via webinar


Teaching Schedule

Use communication to build relationships

Date

Class topics and Assessments

Week 7

Introduction to the course – Assessment overview

Models of communication

How to avoid break-down of communication within a clinical setting

Main types of communication Constraints to effective communication

Interpretation services for overcoming hearing and language barriers

Digital communication for the workplace

Week 8

Clinical documentation

Effective digital media communication

Five components of active listening Motivational Interviewing v’s Coercive approach to change

Policies and procedures: Written and verbal

 Standard operating procedures Rights-based approach

Professional boundaries within a clinical setting

Week 9

Client communication: History intake interview, continual communication throughout assessment and treatment process, goals, consent, sharing information with clients, communicating referral process

Client interaction: Face-to-face, digital media, written letter, email, or post Digital media use for client engagement Managing client reviews within a clinical setting and via social media

Meeting your legal obligations: Health practitioner regulation

Week 10

Client feedback: Seeking, providing, receiving

Style guide: Logo, colours, type, fonts, header/footers, document names Conducting team meetings

Week 11

Assessment: communication review

Week 12

Assessment: communication review


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

 

 

Assessment Task 1 : Communications Online quiz

 

Assessment Task 2: Communcations Review 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

 

 


Assessment Tasks

Communications quiz due: Refer to Canvas course shell 

This assessment is an online quiz that you will be able to complete in your own time.  You can access the quiz through CANVAS under assessments. For this assessment you are asked to answer 14 questions which relate to communication strategies and scenarios that you would come across in a myotherapy practice.  Please answer all questions using full sentences (not dot points).

 

Communication review due: Refer to Canvas course shell

Communication within a clinical setting is vital to provide the clients with the most relevant client-centered approach. This assessment is designed to give each student the opportunity to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. For full assessment details log into your Canvas course shell and click onto the assessment tab.

 

 

Course guides for Semester 2, 2021 were finalised and published before the semester started with all the teaching, learning and assessment information current at that time. Please note that some course guides may have small differences between Part A and Part B because of necessary changes (related to COVID-19) made to Part B during the semester.


Assessment Matrix

Other Information

Important information regarding Assessment Tasks:

 

Each individual assessment may only be resubmitted once. 

Resubmissions are not automatic and will only be approved at the discretion of the Program Coordinator, after consultation with the teacher.

All students will be contacted with 7 days by their course coordinator in regards to  resubmission completion dates.

   

Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.

 

EXTENSION OR SPECIAL CONSIDERATION

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 5 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.

Where an extension of greater than seven days is needed, you must apply for SPECIAL CONSIDERATION. 

If you require further information please contact your teacher or Program Coordinator.

 

Academic Integrity and Plagiarism

RMIT has a strict policy on plagiarism and academic integrity. Please refer to 

https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/academic-integrity

Course Overview: Access Course Overview