Part B: Course Detail

Teaching Period: Term1 2025

Course Code: GEDU6117C

Course Title: Use communication to build relationships

School: 535T Social Care and Health

Campus: City Campus

Program: C6189 - Advanced Diploma of Myotherapy

Course Contact: Toby Glennon

Course Contact Phone: +61 3 9925 0320

Course Contact Email: toby.glennon@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

 

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Element:

1. Communicate with clients and co-workers

Performance Criteria:

1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues

1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights

1.3 Represent the organisation appropriately and in accordance with communication policies and protocols

1.4 Provide information to clients and service providers in accordance with communication policies and protocols

Element:

2. Address communication needs

Performance Criteria:

2.1 Recognise and support communication needs of clients, colleagues and external networks

2.2 Facilitate access to interpreter and translation services as required

2.3 Identify and address problems and communication barriers

2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements

2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks

Element:

3. Facilitate meetings

Performance Criteria:

3.1 Develop an agenda and list of invited participants in consultation with appropriate people

3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols

3.3 Contribute to and follow objectives and agendas for meeting

3.4 Provide opportunities to fully explore all relevant issues and provide relevant information

3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members

3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed

3.7 Facilitate the resolution of conflict between participants

3.8 Minute or record meeting in accordance with organisation requirements

3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement

Learning Outcomes


The critical learning for this course takes place in face to face classes and simulated clinics within in RMIT.  You will be instructed in skills through demonstration, modelling and role play.

  1. Communicate with clients and co-workers
  2.  Address communication needs
  3.  Facilitate meetings


Details of Learning Activities

Classes will be delivered via webinar and face-to-face


Teaching Schedule

WeekTopicAssessment / Learning activities
Week 1
  • Introduction to the course
  • Assessment overview
  • Models of communication

  
  • How to avoid break-down of communication within a clinical setting
  • Main types of communication
  • Constraints to effective communication
  • Interpretation services for overcoming hearing and language barriers
  • Digital communication for the workplace
  
Week 2
  •  Effective communication & professional boundaries
  

 

  • Clinical documentation
  • Effective digital media communication
  • Five components of active listening
  • Motivational Interviewing v’s Coercive approach to change
  • Policies and procedures: Written and Verbal
  • Standard operating procedures
  • Rights based approach
  • Professional boundaries within a clinical setting
  
Week 3
  • Client communication & addressing complaints
  • SOP's, feedback & conducting meetings
  

 

  • Client communication: History intake interview, continual communication throughout
  • assessment and treatment process, goals, consent, sharing information with clients,
  • communicating referral process
  • Client interaction: Face-to-face, digital media, written letter, email, or post
  • Digital media use for client engagement
  • Managing client reviews within a clinical setting and via social media
  • Meeting your legal obligations: Health practitioner regulation
  • Client feedback: Seeking, providing, receiving
    Style guide: Logo, colours, type, fonts, header/footers, document names
    Conducting team meetings
  
Week 4
  • Assessment: communication review of topics Q & A
  

 

  •  

    Face to face on campus

    • AT1 due
  
Week 5
  • Public Holiday
  

 

  • Public Holiday
  
Week 6
  • Assessment: communication review of topic Q & A
  

 

  • Face to face on campus
  • AT2 due
  


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Communications quiz due: Refer to Canvas course shell  

This assessment is an online quiz that you will be able to complete in your own time.  You can access the quiz through CANVAS under assessments. For this assessment you are asked to answer 14 questions which relate to communication strategies and scenarios that you would come across in a myotherapy practice.  Please answer all questions using full sentences (not dot points).

 

Communication review due: Refer to Canvas course shell 

Communication within a clinical setting is vital to provide the clients with the most relevant client-centered approach. This assessment is designed to give each student the opportunity to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. For full assessment details log into your Canvas course shell and click onto the assessment tab.

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.  

Other Information

Attendance:

 

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.  

 

It is strongly advised and expected that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. 

 

If you attend late to a lab/clinic/practical teaching session you must wait to be allowed entrance to the lab/clinic as this can pose a WHS issue, especially if specialised equipment is being used and demonstrated. Teachers are permitted to not allow you to use equipment if formal training has been missed, if this happens you must request a meeting with the teacher and program coordinator to discuss moving forward.

 

If you miss an assessment or assessable practical class you need to apply for special consideration. The special consideration department will ask you to provide a medical certificate or give other evidence to support your request. Once Special consideration has been applied for the students will wait for the results and then contact their teacher on the outcome of the result

 

Information about your studies: 

You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. 

 https://www.rmit.edu.au/students 

 

Extensions of time for submission of assessable work:

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your teacher and Program Coordinator one working day BEFORE the due date. Please provide evidence  and /or valid reasonings why you were unable to complete the submission on time within this email. Extensions cannot be guaranteed if evidence or valid reasons are not given. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for special consideration.

Special consideration:

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

Academic Integrity and Plagiarism:  

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. 

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity 

 

Credit Transfer and Recognition of Prior Learning:  

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). 

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.   

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. 

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit 

Course Overview: Access Course Overview