Course Title: Communicate and work effectively in health

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5516C

Course Title: Communicate and work effectively in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C3202 - Certificate III in Dental Assisting

Course Contact: Ms Eleanor Schroeder

Course Contact Phone: 9341 1412

Course Contact Email: eleanor.schroeder@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Sible Risilia

c/o Eleanor Schroeder

Sue Fatone

Phone 03/ 9341 1406

Fax 03/ 9341 1401

sue.fatone@rmit.edu.au

 

Marie Durham

marie.durham@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this unit of competence

Course Description

This unit of competency describes the skills and knowledge required to work effectively in a health setting with patients, clients, staff, visitors, suppliers and others to meet established work requirements.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR301A Communicate and work effectively in health

Element:

1. Work Ethically

Element:

2. Communicate effectively in a health setting

Element:

3. Practise high standards of personal hygiene

Element:

4. Promote a positive approach to health

Element:

5. Maintain professional work standards

Element:

6. Work effectively within the health care system

Element:

7. Take responsibility for personal skill development

Learning Outcomes



1.1 Follow ethical guidelines in decision-making in all work undertaken the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practises
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care
4.3 Contribute to a workplace culture of promoting good health by sharing health information
4.4 Focus on preventing ill health and minimising risk in the workplace
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practises
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practises and procedures in accordance with organisation requirements
5.6 Issues requiring mandatory notification are identified and reported to supervisor and/or an appropriate authority
6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians
7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements


Details of Learning Activities

Block 1 day 4: Morning Session:

  • Facilitator led Study and Learning online (including time management and LLN) via Power Point presentation and classroom discussion.
  • Facilitator led IT Induction via Power Point presentation and computer based activity.
  • Facilitator led Legal and Ethical (including Workplace Ethics and Legal Issues and Maintain professional work practices) via Power Point presentation and classroom discussion.

Block 1 day 4: Afternoon Session:

Facilitator led Communicating and working in the dental surgery via Power Point Presentation, classroom discussion, small group activity and role play.
topics include:

  • Communicate effectively (Discussion of Power Point Presentation on communicate and work effectively in a health setting). Students complete quiz and  then are placed in groups and are given workplace scenarios from which they are to role-plays (using positive and effective communication skills).
  • Practice high standards of personal hygiene (Power Point Presentation and discussion on practice high standards of personal hygiene. Students in small groups are to create a poster on high standards of personal hgyiene.
  • Promote a positive approach to health (Power Point Presentation and discussion on promoting a positive approach to health for clients and colleagues).  Students in small groups create small posters on emergency procedures that are relevant to the dental industry and in small groups roleplay various dental health situations.
  • Video on "Conflict management" and class discussion post video.
  • Work effectively within the health care system (Power Point Presentation and discussion on working effectively within the health care system, including the dental team, the dental industry (private and public dentistry), and the current dental health issues. Students are to create a hierarchy chart of the practice they work in and class discussion on the different types of hierarchy charts and an overall discussion of the dental industry.
  • Reflection of class

Experience in the workplace in the students workplace.

Self managed research and completion of assessments:

  • Legal and Ethical written assessment
  • Portfolio and Oral presentation
  • Professional Development assessment


Block 4 day 4:

Participation in Block 4 day 4, Students gain information of communicating and working as an efficient dental assistant with patients who are medically compromised during the oral presentations. 
 
Block 4 day 5

Facilitator led Professinal Development via Power Point presentation and classroom discussion.

Self managed research and completion of assessment:

  • Professional Development assessment


Teaching Schedule

Block 1 day 4: Morning Session:

Facilitator led Study and Learning online (including time management and LLN) via Power Point presentation and classroom discussion.
Facilitator led IT Induction via Power Point presentation and computer based activity.
Facilitator led Legal and Ethical (including Workplace Ethics and Legal Issues and Maintain professional work practices) via Power Point presentation and classroom discussion.

Block 1 day 4: Afternoon Session:

Facilitator led Communicating and working in the dental surgery via Power Point presentation, classroom discussion, small group activity and role play.
topics include:

  • Communicate effectively (Discussion of Power Point Presentation on communicate and work effectively in a health setting). Students complete quiz and then are placed in groups and are given workplace scenarios from which they are to role-plays (using positive and effective communication skills).
  • Practice high standards of personal hygiene (Power Point Presentation and discussion on practice high standards of personal hygiene. Students in small groups are to create a poster on high standards of personal hgyiene.
  • Promote a positive approach to health (Power Point Presentation and discussion on promoting a positive approach to health for clients and colleagues). Students in small groups create small posters on emergency procedures that are relevant to the dental industry and in small groups roleplay various dental health situations.
  • Video on "Conflict management" and class discussion post video.
  • Work effectively within the health care system (Power Point Presentation and discussion on working effectively within the health care system, including the dental team, the dental industry (private and public dentistry), and the current dental health issues. Students are to create a hierarchy chart of the practice they work in and class discussion on the different types of hierarchy charts and an overall discussion of the dental industry.
  • Reflection of class

Block 4 day 4:

Participation in Block 4 day 4, Students gain information of communicating and working as an efficient dental assistant with patients who are medically compromised during the students oral presentations.

Block 4 day 5:

Facilitator led Professinal Development via Power Point presentation and classroom discussion.



Learning Resources

Prescribed Texts

Bird. D. & Robinson D(2009) Torres & Ehrlich Modern Dental Assisting, 9th Ed. W.B. Saunders Company. Philadelphia.


References


Other Resources

ADA guidelines on consent and ethics www.ada.org.au
ADA Polices: http://www.ada.org.au/About/policies.aspx 
Australian Dental Association Vic Branch (2005): Human Resources Manual for Dental Practices.
Australian Dental Association Vic Branch (2005): Systematic Operating Procedures. A manual for infection control & occupational health and safety for the Dental Practices.
Australian Dental Association Vic Branch (2002): Privacy Manual for Dental Practices.
Australian Office of the Privacy Commissioner: http://www.privacy.gov.au/
Dental Board of Australia http://www.dentalboard.gov.au/
Finkbeiner, B.L. & Finkbeiner, C.A. (2001) Practice Management for the Dental Team. 5th. Ed. Mosby USA
Gaynor, L. (2007) The Administrative Dental Assistant Saunders, Canada
myRMIT Studies (BlackBoard)


Overview of Assessment

A variety of assessments are incorporated in this unit of competency including:
• Observation in the work place
• Evidence of essential knowledge and understanding may be provided by: traditional or on line (computer-based) assessment or written assignments/projects
• Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
• Questioning
• Staff and/or client feedback
• Supporting statement of supervisor
• Authenticated evidence of relevant work experience and/or formal/informal learning
• Role play simulation


Assessment Tasks

Please Note:

Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.

Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days)

  • Complete the Legal and Ethical written assessment  
    Complete Portfolio and Oral presentation, (written report and oral presentation of a medically compromised patient) with a fully completed and signed HLTHIR301A cover sheet must be submitted with the written assessment. Refer to the Student Handbook for RMIT policies and protocol for submission of task.  Third party evidence completed by the student and workplace supervisor indicating the clinical experience that has occurred and workplace supervisor to record relevant comments about their observation of the student is included in the written assessment
  • Complete the Professional Development assessment (including a Professional development plan which needs to be signed by Workplace supervisor, Student is required to write cover letter in response to job vacancy and Current CV)

A NYC (Not Yet Competent) result for the three written assessments is managed as follows-
The marked coversheet will provide the student on what questions to resubmit. The student will have two weeks to submit the resubmission from the date of receiving the resubmission. The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched. The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a PX result for the three assessments may result in a student being deemed NYC and requiring result in re-enrolment incurring fees.


Assessment Matrix

Legal and Ethical test, issued Block 1 Day 4, due Block 1 Day 5.

Portfolio and Oral presentation, issued Block 1 Day 4, due Block 4 Day 4.

Professional Development task, issued Block 4 Day 5, due 2 weeks after Block 4

Other Information

Please Note:

Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.

Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days)

Course Overview: Access Course Overview