Course Title: Deliver care services using a palliative approach

Part A: Course Overview

Program: C3260 Certificate III in Home and Community Care

Course Title: Deliver care services using a palliative approach

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term1 2012

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email:

Course Description

This unit describes the awareness, knowledge, skills and values required of a worker in contributing to the care of clients with life-limiting illness and/or normal ageing process within a palliative approach.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCPA301B Deliver care services using a palliative approach


Apply a palliative approach.

Follow end-of-life care strategies.

Follow the client's advanced care directives in the care plan.

Manage own emotional responses and ethical issues.

Respect client preferences for quality of life choices.

Respond to signs of pain and other symptoms/ discomfort.

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing the relevant policies, protocols and practises of the organisation in relation to providing a palliative approach in own work role, understanding the palliative approach to care of clients and family, understanding complexity of carers’ roles, needs and issues, awareness of hydration and nutrition requirements during a palliative approach and at end-of-life, misconceptions associated with approaches to pain relief and comfort , role and function of team members, scope of own responsibilities, impact of loss and grief on clients, carers and workers, understand advanced care directives and providing care in accordance with the care plan, understand the goals of pain relief and comfort promotion, awareness of diverse cultural aspects, identify and access relevant resources, awareness of the various signs of imminent death/deterioration, principles and philosophy of a palliative approach. In addition the learner will have effectively managed the performance criteria of this unit including the skills to manage the tasks to communicate effectively with clients, their families and other team members using effective listening, sensitive clarification and questioning, recognition of non-verbal cues, and provision of information within level of responsibility, use effective communication to ensure a palliative approach is undertaken, understand and adhere to own work role/scope and responsibilities , use observation skills re: the client’s hydration and nutrition and respond in line with care plan, identify own attitudes to a palliative approach and end-of-life care, identify own beliefs on ageing, spirituality, relationships, sexuality, culture and intimacy, identify cultural issues that may impact on a palliative approach, work effectively with other team members to achieve principles of palliative approach, follow appropriate protocols following death, follow organisation policies, protocols and procedures, liaise with and report appropriately to supervisor or other members of the team, reflect on own performance and attitudes regarding a palliative approach, develop and apply a non-judgemental approach, informally and formally debrief with other team members and supervisors as necessary, report and document observations of clients and their family using the appropriate forms, provide care that reduces client’s discomfort, contribute to a supportive environment that enables clients and their families and other staff members to provide a palliative approach to palliative care, use literacy and numeracy skills as required to fulfil work role in a safe manner and as specified by the organisation/service, seek clarification and feedback from supervisors, clients and colleagues if unsure of work role, use basic problem solving skills to resolve problems of limited difficulty within organisation protocols.

Overview of Assessment

The overview of this assessment may vary accordingly to the indivdual learner or the dynamics of the group of learners, however In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral/written questioning on ’What if?’ scenarios. Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on essential knowledge and skills and consideration of required attitudes. Where performance is not directly observed and/or is required to be demonstrated over a ’period of time’ and/or in a ’number of locations’, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons.