Part B: Course Detail

Teaching Period: Term2 2021

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCCOM005 Communicate and work in health or community services  
  • CHCLEG001 Work legally and ethically 
  • HLTWHS002 Follow safe work practices for direct client care 

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This unit applies to all workers.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

 


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.

Note: All learning activities in Semester 2, 2021.are expected to be on campus but may be a combination of face to face and online


Teaching Schedule

Week 1

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Identify and respond to legal requirements
  • Recognise potential or actual breaches and report according to organisation procedures
  • Reflect on own perspectives

Week 2

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Report problems to supervisor
  • Refer unresolved conflict situations to supervisor
  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling

Week 3

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care

 
  • Complete workplace correspondence and documentation
  • Follow safe work practices for infection control
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures

Week 4

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Contribute to continuous improvement
  • Appreciate diversity and inclusiveness, and their benefits
  • Identify and meet ethical responsibilities
  • Contribute to workplace improvements

Week 5

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  •  
    • Identify and take opportunities to contribute to the review and development of policies and protocols
  • Identify the scope and nature of own legal rights and responsibilities
  • Role play

          

       

Week 6

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Identify the scope and nature of own ethical responsibilities
  • Use communication skills to avoid, defuse and resolve conflict situations
  • Recognise own personal values and attitudes and consider ensuring non-judgemental practice

 

Week 7

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care         

 

                
  • Practical work in preparation for assessment
  • Use of equipment and role play practical experience
  • Practice with documentation 

                                               

                                 

 Week 8

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Practical Manual Handling Assessments - Falls recovery
  • Room audit assessment
  • Role Play Assessments on Communication and diversity


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.


Assessment Tasks

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Knowledge quiz - Workplace Health and Safety

Knowledge Quiz - Legal and Ethical

Knowledge quiz - Communication

Practical Observations 

Knowledge assessment - Reflection

Practical - Risk Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

 The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview