Course Title: Facilitate the empowerment of older people

Part B: Course Detail

Teaching Period: VE 2021

Class Number: 1037

Class Section: BE3N

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6078C

Course Title: Facilitate the empowerment of older people

Important Information:

This course is delivered and assessed in a cluster with;

• CHCCS023 - Support independence and wellbeing •CHCCCS015 - Provide individualised support

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.


This unit applies to support workers in residential or community contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAGE001 Facilitate the empowerment of older people


1. Develop relationships with older people

Performance Criteria:

1.1 Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill

1.2 Recognise and respect older people’s social, cultural and spiritual differences

1.3 Maintain confidentiality and privacy of the person within organisation policy and protocols

1.4 Work with the person to identify physical and social enablers and disablers impacting on health outcomes and quality of life

1.5 Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life


2. Provide services to older people

Performance Criteria:

2.1 Identify and discuss services which empower the older person

2.2 Support the older person to express their own identity and preferences without imposing own values and attitudes

2.3 Adjust services to meet the specific needs of the older person and provide services according to the older person’s preferences

2.4 Provide services according to organisation policies, procedures and duty of care requirements


3. Support the rights of older people

Performance Criteria:

3.1 Assist the older person to understand their rights and the complaints mechanisms of the organisation

3.2 Deliver services ensuring the rights of the older person are upheld

3.3 Identify breaches of human rights and respond appropriately

3.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person

3.5 Assist the person to access other support services and the complaints mechanisms as required


4. Promote health and re-ablement of older people

Performance Criteria:

4.1 Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so

4.2 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living

4.3 Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices

4.4 Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment

4.5 Discuss situations of risk or potential risk associated with ageing

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Classes may be face to face or on;line via RMIT's  learning  management systems (LMS)where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.  

Teaching Schedule

Course Delivery: 





Week 1 

Community Services Sector

  • overview/trends of aged care
  • Accessing aged care services
  • home care programs

Week 2

Community Services Sector

  • Short/Long term help at home
  • Residential Care
  • Roles and Responsibilities

Week 3

Community Services Sector

  • Funding

Week 4

Community Services Sector

  • Support
  • Agencies and professionals
  • Considerations when making referrals

Week 5

Care Approaches

  • apply a person-centred care approach
  • apply a strengths-based approach
  • apply consumer-directed care

Week 6

Care Approaches

  • apply knowledge of empowerment and disempowerment
  • apply a rights-based approach

Week 7

Care Approaches

  • apply knowledge of self-actualisation
  • apply knowledge of social justice and inclusion

Week 8

Care Approaches

  • apply knowledge of early intervention
  • apply knowledge of citizenship.

Week 9

Human Needs

  • Introduction to the unit
  • Physical/Psychological Needs
  • Spiritual/Cultural/Sexual Needs

Week 10


  • Identity-expression of personal identity
  • Sexual expression - barriers and support needs in the elderly
  • LGBTI residents - discuss individual differences socially and culturally
  • spiritual differences

Week 11


  • Individualised care plans and progress notes with examples of filled out progress notes
  • physical and social enablers and disablers with examples of both
  • Reablement strategies looking at mental health
  • Supporting residents who are vulnerable

Week 12

The Ageing Process

  • Human lifespan and the process of ageing

Week 13

Health and Wellbeing

  • Factors affecting Health and wellbeing such as anxiety with the risk factors involved
  • Healthy Lifestyle Strategies- safe environments, OH&S, and identifying hazards

Week 14

Roles and Responsibilities

  • Intro to unit with role of the PCA
  • Legal/ethical requirements
  • Human Rights that residents have
  • Complaints and Elder Abuse


Support Activities

  • What support activities are - support and aims of individualised activities
  • Communication activities
  • Risks and Crisis

Week 16


  • Identifying aspects of individualised plans to review and how to involve the residents in this
  • Documentation required
  • Developing skills 

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 
The learning Lab 
The Study Support Hub 
English for uni workshops 

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Assessment task 1Knowledge questions

This assessment task allows you to demonstrate your knowledge required to: Organise, provide and monitor support services within the limits established by an individualised plan. 

Respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach. 


This assement is broken up into 3 parts of 14 questions each


Assessment task 2 role play practical assessment that will allow you to demonstrate your ability to organise, provide and monitor support services within the limits established by an individualised plan.

This assessment is conducted in the simulated care facility with a scenario and has 2 parts.  

Part 1: Hazard identification checklist and progress notes

Part 2:  Written questions


Assessment task 3. This practical assessment will allow you to demonstrate your ability to provide individualised services in ways that support independence, as well as physical and emotional wellbeing via a scenario role play. 

There are 2 parts to this task which you will be required to complete:

·       Part 1: Supporting a resident’s independence and wellbeing and

·       Part 2:  Written questions



Assessment task 4 This practical assessment will allow you to demonstrate your ability to assist 3 aged care residents to carry out a desired activity that meets their goals and aspirations, as identified in their individualised care plan. 

Participating in this activity should help the resident feel empowered and will support their independence and enhance their morale and wellbeing.

There are 4 parts to this task which you will be required to complete:

·       Part 1: Resident 1

·       Part 2: Resident 2

·       Part 3: Resident 3

·       Part 4: Written questions


And WIL logbook submission


This practical assessment will allow you to demonstrate that you have provided 120 hours of direct support work in line with the principles of independence and wellbeing in their aged care facility. You will have to provide documentary evidence of the completed hours. 



Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. 

 The assessment matrix is located in Canvas, at the end of each assessment task. 

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: 

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview