Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

Important Information:

This course is delivered and assessed in a cluster with;

• CHLEG001 Work Legally and Ethically   • CHCDIV001 Work with diverse people 

School: 535T Social Care and Health

Campus: City Campus

Program: C3416 - Certificate III in Individual Support (Ageing and Disability)

Course Contact: Manu Atwal

Course Contact Phone: +61399257932

Course Contact Email: manpreet.atwal@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Element:	1. Communicate effectively with people
Performance Criteria:	1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person's understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures
Element:	2. Collaborate with colleagues
Performance Criteria:	2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority
Element:	3. Address constraints to communication
Performance Criteria:	3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations
Element:	4. Report problems to supervisor
Performance Criteria:	4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor
Element:	5. Complete workplace correspondence and documentation
Performance Criteria:	5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events

Learning Outcomes

On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Details of Learning Activities

- class exercises to review discussions/lectures

- peer learning 

- group discussion 

- practical placement 

- Intensive workshops 

- practical demonstrations on campus

- Online learning activities & group discussions 

In this course your knowledge and skills will be applied and assessed in a workplace context. As part of this course you are required to undertake [number] hours of supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.

- There is one workplace Assessments in this cluster

Work placement will be a three week block requiring the student to complete 120 hours

Non academic requirements include the completion of WIL agreements, schedules and relevant insurance documentation before commencement of the WIL activity 

Immunizations, visas, police checks, and NDIS checks as per industry requirements will also need to be completed. 

 

Teaching Schedule

Week	Topic	Assessment Due
Week 2	Diversity in Australia  Your perspectives  The benefits of diversity  Communicating effectively  Listening effectively  Collaborating with others
Week 3	Promoting diversity  Legal Requirements  Ethical requirements  Continuous improvement   Assessment In Class	AT3
Week 4	Assessment Outside the class	AT1
Week 5	Assessment Outside the class	AT2
Week 16	Workplace Assessment	AT4

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

This unit of competency is delivered and assessed with the following units of competency:

• CHDLEG001 Work legally and ethically

• CHCDIV001 Work with diverse people

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Tasks

Assessment task 1 - Part A Knowledge Quiz

Assessment task 1 - Part B Knowledge Quiz

Assessment task 2 - Part A - Knowledge Quiz

Assessment task 2 - Part B - Knowledge Quiz

Assessment task 3 - Practical task simulation

Assessment task 4 - Workplace Assessment  - Practical Observation

Assessment Matrix

Matrix This refers to the assessment mapping against each unit of competency addressed by this course. Explain what the assessment matrix is and where a student can find it if they need it. Eg. The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required. 

Other Information

Individual programs may have specific information they need to provide (eg when a Working with Children Check is required) but all programs need to include the following useful information– use the text below as a guide but please make sure information and links are kept up to date.

Attendance: Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. If you miss an assessment or assessable practical class you need to provide a medical certificate (or other evidence) to the course coordinator/teacher.

If you miss a practical class that is a prac report write-up you need to arrange an alternative report with your teacher. Information about your studies: You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students Extensions of time for submission of assessable work: If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension on Canvas through the assessment extension tool of up to seven (7) calendar.

Where an extension of greater than seven days is needed, you must apply for special consideration. Special consideration: If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator. Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

Course Overview: Access Course Overview