Course Title: Provide support to self-represented litigants
Part A: Course Overview
Program: C4240 Certificate IV in Government (Court Services)
Course Title: Provide support to self-represented litigants
Portfolio: DSC Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Lauren Weaver
Course Contact Phone: +61 3 9925 4622
Course Contact Email: lauren.weaver@rmit.edu.au
Course Description
This course covers the ability to support and assist self-represented litigants. It involves identifying the specific needs of the self-represented litigant and delivering appropriate support, assistance and referral according to organisational policy, protocols and procedures. In practice it requires managing the provision of services in the context of the requirements of procedural fairness and the principles of impartiality and independence of the court.
Pre-requisite Courses and Assumed Knowledge and Capabilities
No pre-requisite is required for this unit of competency, however this unit is part of an Industry based program, offered to trainee Court Registrars.
National Competency Codes and Titles
National Element Code & Title: |
PSPCRT416A Provide support to self-represented litigants |
Elements: |
1. Identify client needs 2. Provide information and options 3. Provide assistance 4. Facilitate communication |
Learning Outcomes
See Elements.
Overview of Assessment
Assessments will incorporate a variety of methods including one or more of the following: written test, open book exam, case studies, class presentation, group project, role play scenarios, practical demonstrations, observations, reports, quizzes, and fieldwork assignments.