Course Title: Use targeted communication skills to build relationships
Part A: Course Overview
Program: C4266
Course Title: Use targeted communication skills to build relationships
Portfolio: DSC
Nominal Hours: 55.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5963C |
Bundoora Campus |
TAFE |
360T Education |
Distance / Correspondence or Face-to-Face or Internet |
Term2 2011 |
Course Contact: Judy Heard
Course Contact Phone: +61 3 9925 7513
Course Contact Email: judy.heard@rmit.edu.au
Course Description
This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Elements: |
1.Communicate effectively with clients and staff |
2.Contribute to the implementation of effective communication strategies |
|
3.Use specific communication techniques to maintain constructive interaction |
|
4.Facilitate discussions |
|
5.Identify communication strategies to build relationships with clients who are involuntary or present communication challenges |
Learning Outcomes
Overview of Assessment
Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.