Course Title: Establish effective workplace relationships

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: EMPL5641C

Course Title: Establish effective workplace relationships

School: 345T Media and Communication

Campus: City Campus

Program: C4276 - Certificate IV in Sound Production

Course Contact : Program Administration

Course Contact Phone: +61 3 99254815

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: John Favaro
Phone: 9925 4815

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will give students practical lessons and experience in building effective relationships in a work place and/or industry by participating in group work.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships


Element 1 Collect, analyse and
communicate information
and ideas

Performance Criteria:

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3 Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required


Element 2 Develop trust and confidence

Performance Criteria:

2.1 Treat all internal and external contacts with integrity, respect and empathy
2.2 Use the organisation’s social, ethical and business standards to develop and maintain effective relationships
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4 Adjust interpersonal styles and methods to meet
organisation’s social and cultural environment
2.5 Encourage other members of the work team to follow examples set, according to organisation’s policies and procedures


Element 3 Develop and maintain
networks and relationships

Performance Criteria:

3.1 Use networks to identify and build relationships
3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation


Element 4 Manage difficulties into
positive outcomes

Performance Criteria:

4.1 Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2 Guide and support colleagues to resolve work difficulties
4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel
4.4 Manage poor work performance within the
organisation’s processes
4.5 Manage conflict constructively within the organisation’s processes

Learning Outcomes

On successful completion of this unit, you will be able to build effective workplace relationships and networks within an industry.

Details of Learning Activities

• Classroom delivery
• Assessment of working groups
• Assessment of industry placement




Teaching Schedule

Week Class Content Elements
Week 1

Work Experience - Looking for and finding the right placement

Element 1
1.1, 1.5
Week 2 Resume writing Element 1
1.1, 2.2
Week 3 Unions and associations in the industry Element 2
2.1, 2.2, 2.3
Week 4 Workplace Legislation - bullying and harrasment / inclusive workplace Element 2
2.1, 2.2, 2.3, 2.4, 2.5

Element 3
3.1, 3.3

Element 4
4.1, 4.2, 4.3, 4.4, 4.5


Week 5 Networking Element 2
2.1, 2.2, 2.3, 2.4, 2.5

Element 3
3.1, 3.3

Element 4
4.1, 4.2, 4.3, 4.4, 4.5

Week 6 Resolving difficulties and poor performance in the workplace Element 4
4.1, 4.2, 4.3, 4.4, 4.5
Week 7 Conflict resolution Element 4
4.1, 4.2, 4.3, 4.4, 4.5
Weeks 8 -12 Assessment and Review Element 3
3.1, 3.3

Element 4
4.1, 4.2, 4.3, 4.4, 4.5

Please check the online timetable for specific dates for each class group.

Learning Resources

Prescribed Texts


You are advised to look at the course Blackboard site for ongoing updated information.

Other Resources


Overview of Assessment

This course involves simulated workplace learning and deals with the skills and knowledge required to set up and maintain workplace relationships. During the course you will gain valuable professional industry experience by working on group projects.

Assessment Tasks

You must submit all pieces of assessment in order for your competency to be assessed in this course..

Assessment tasks in this unit are either ungraded or graded. Ungraded tasks provide the basis for ongoing feedback and can be considered as essential building blocks for more substantial (graded) assessment tasks.
To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will receive feedback on all assessment.

For further information on the grading system and criteria used, please refer to the course blackboard site.

Assessments in this unit are as follows:

• Students will undertake 40 hours work experience in industry.

• Students will be assessed on practical application of Workplace Relationships within their Major Project recording groups in the recording studio. This assessment will be made through holistic assessment of Work Integrated Learning project / major group recording project undertaken in recording studio.

Grades used in this unit are as follows:

Grades which apply to courses delivered in accordance with competency-based assessment, but which also use graded assessment:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did Not Submit for Assessment


This unit is assessed holistically with the following units:

Record Sound - VART6073C

Mix Recorded Music - VART6075C

Manage Production Requirements - BUSM6224C


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. These are available through the course contact in Program administration

Other Information

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.

The major learning experience involves theory and practical training and assessment sessions, including individual and group practical exercises. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to achieve competency in this unit.

Feedback - You will receive spoken and written feedback from teachers on your work. Where appropriate, this feedback will also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. You can apply in writing for up to a week’s extension from your course teacher. If you need a longer extension, you wil need to apply for special consideration. Special consideration, appeals and discipline

Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity

Work Placement
It is a requirement of this program that all students participate in authentic work related tasks. These may be either simulated or in a real work environment. On occasion, we are approached by industry and given opportunities for students to apply for short term placements. When these placement opportunities arise, students are required to negotiate the specific details with the relevant program coordinator or teacher. All industry placements require students, RMIT staff and host organisations to sign a written agreement prior to the commencement of the placement.

Course Overview: Access Course Overview