Course Title: Allocate treatment appointments according to priority
Part A: Course Overview
Program: C4320 Certificate IV in Dental Assisting
Course Title: Allocate treatment appointments according to priority
Portfolio: SEH Portfolio Office
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
DENT5833C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Workplace |
Term2 2013 |
Course Contact: Ms. Suzanne Dellas fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Course Description
This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for clients seeking emergency dental care
All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and New Zealand Standards, State/Territory legislative requirements and organisation policy
Pre-requisite Courses and Assumed Knowledge and Capabilities
This unit must be assessed after successful achievement of pre-requisites:
HLTAMBFC301D Communicate with clients and colleagues to support health care
HLTFA311A Apply first aid
National Competency Codes and Titles
National Element Code & Title: |
HLTDA416C Allocate treatment appointments according to priority |
Elements: |
Communicate options available to clients and carers Establish priority level of care Obtain and record client data |
Learning Outcomes
1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality
2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication
3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services
Overview of Assessment
Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include written work and third party report.