Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: EMPL5932C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C4357 - Certificate IV in Community Services Work
Course Contact : Zaina Nehme
Course Contact Phone: +61 3 9925 4552
Course Contact Email:zainaindira.nehne@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Jo Wallwork
mary-josephine.wallwork@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable.
Course Description
This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Element: |
1. Reflect cultural awareness in work practice |
Performance Criteria: |
1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices |
Element: |
2. Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients |
Element: |
3. Communicate effectively with culturally diverse persons |
Performance Criteria: |
3.1 Show respect for cultural diversity in all communication with clients, families, staff and others |
Element: |
4. Resolve cross-cultural misunderstandings |
Performance Criteria: |
4.1 Identify issues that may cause conflict |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
All courses and learning activities will be supported and complemented by RMIT’s learning management tool "Blackboard". Other essential learning activities will take place during the workshops, and you will also be required to undertake independent studies. Some of the learning activities that you will undertake are:
- Class exercises
- Demonstrations (role plays)
- Observations
- Group discussions
- Class presentations
- Case studies
- Quizzes
- Group activities
Teaching Schedule
This course has been grouped for delivery and is part of a cluster called: Being an effective and efficient CS worker. The other courses forming this cluster are: CHCCS400C Work within a relevant and ethical framework, CHCCS411C Work effectively in the community sector and CHCORG405E Maintain an effective work environment. The delivery schedule for this cluster is found below:
Lesson |
Topic |
Content |
1 |
Law in Australia – introduction and relevance to cs
Interpersonal skills and communication skills required for community services work |
|
2 | Duty of care
Confidentiality Culturally appropriate work practices |
|
3 | Legal responsibilities as CS worker
Rights & Responsibility Cultural and individual difference in the workplace |
|
4 | Ethics and CS work
Accuracy in communication (strategies) Work Role and compliance issues |
|
5 | Values Person-centred practice Equal Opportunity law |
|
6 | Ethical Dilemmas |
|
7 | Teams |
|
8 | Respectful Communication |
|
9 | Organisational goals & objectives Complaints – policy & procedures Team leader – specific role and skills |
|
10 | Job role and duty of care requirements
Conflict |
|
11 | Personal skills development as CS worker Supporting client to report abuse Reflective practice and skills development |
|
12 | Reflection |
|
Learning Resources
Prescribed Texts
No prescribed textbook required. |
References
Other Resources
You will be provided with the resources and tools for learning in this course. This resources will also be available through Blackboard. You will also have access to the resources in the library at RMIT.
Overview of Assessment
Assessment for this cluster is based on completion of several tasks consisting of short answer questions, quizzes, class presentations, research projects and portfolio production.
Assessment Tasks
For the cluster "Being an effective and efficient CS worker" you will need to complete the tasks below:
Assessment task 1- Case study & short-answer questions: Case study to be based on cultural diversity in the workplace – working with co-workers from different cultural backgrounds, communicating effectively in workplace (clients/families, co-workers, other staff,) including working with language barriers and using interpreters.
Assessment task 2 - Quiz (part A): Quiz will contain questions based on legislation and Common Law relating to role of CS worker.
Assessment task 3 - PPT/presentation: This project will be based on the “community work practice standards” – for each of the 6 standards you will create a PowerPoint which states the standard and your response to it, examples of how each standard can be achieved, your personal thoughts about them, give some sort of idea of how and why they are essential for the CS worker.
Assessment task 4 - Research project: For this task you will choose a cultural group within Melbourne and research information that will enable you to work more effectively as a CS worker with this cultural group.
Assessment task 5 - Case study and short-answer questions: This case study will examine some of the legal and ethical concerns of the CS worker. You will examine a particular situation and respond with a strategy that takes into account your duty of care responsibilities and the particular requirements of the client.
Assessment task 6 - Project: For this project you will focus on specific strategies for eliminating bias and discrimination in the workplace (this will include equal employment opportunity, sex, race, disability, ant-discrimination & similar legislation).
Assessment task 7 - Design project (poster): You need to design a poster for the workplace. Your supervisor is unhappy about some employees and their work practices and has asked you to design a poster to be placed prominently for employees to be reminded about certain basic things re the CS workplace.
Assessment task 8 - Case study project: You have been newly appointed team leader and have been asked to provide basic induction training for a group of volunteers and students on work placement who will be working on a project for your CS organisation.
Assessment task 9 - Quiz part B: Quiz will contain questions based on legislation and Common Law relating to role of CS worker.
Assessment task 10 - Project (based on speakers) Students prepare questions: then use some of these questions and the questions provided to write-up every speaker, answering as many of the questions as is appropriate to that speaker. Should be about 5-6 speakers.
Assessment task 11 - Case study and short-answer questions: Case study based on work role; having to define work role and responsibilities with manager, having problem with work plans and needing to re-negotiate this.
Assessment task 12 - Evidence Portfolio, this portfolio will include:
Responses to tasks completed in class-based activities, including a Glossary (developed in each class)
Personal reflections – based on speakers, class-based activities (visual and aural material), work placement
Discussion of how work role (in work placement) fits the position description and how it fits into the organisation
Samples of relevant forms, documentation, and other material gathered from an appropriate work place environment (probably the work placement)
Assessment Matrix
This program in delivered in accordance with competency-based assessment, grades include:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment
Other Information
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
Course Overview: Access Course Overview