Course Title: Facilitate the interests and rights of clients

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Facilitate the interests and rights of clients

Portfolio: Vocational Education

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
LAW5734C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	Term1 2017, Term1 2018, Term1 2019
LAW5734C	City Campus	TAFE	375T Vocational Design and Social Context	Face-to-Face or Internet	Term1 2020, Term1 2021, Term2 2021
LAW5734C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet	Term1 2022, Term2 2022, Term1 2023, Term2 2023

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
LAW5734C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	VE 2019 (XXXX)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au

Course Description

This course describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and need.

This course applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCADV001 Facilitate the interests and rights of clients
Elements:	1. Facilitate the realisation of client interests, rights and needs 2. Advocate in accordance with client preferences and requests to optimise client outcomes 3. Provide ongoing support to clients 4. Support clients making a complaint 5. Review progress

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment task 1: Role play

Assessment task 2: Knowledge Assessment

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.