Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: Term2 2019
Course Code: EMPL7092C
Course Title: Work with diverse people
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4375 - Certificate IV in Optical Dispensing
Course Contact: Jade Cusworth
Course Contact Phone: 03 9925 8382
Course Contact Email: jade.cusworth@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
See elements above
Details of Learning Activities
This course is delivered entirely online. Please read through CANVAS shell and complete learning activities.
You will complete the practical components of assessment within your practical face-to-face classes
New Client Interaction 1, 2 & 3.
Due Date:
New Client Interaction 1: 21st August 2019
New Client Interaction 2: 28th August 2019
New Client Interaction 3 11th September 2019
Teaching Schedule
This course is delivered online
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment Task 1: New Client Interaction
Assessment Task 2: New Client Interaction
Assessment Task 3: New Client Interaction
Assessment Task 4: Case Study
Assessment Task 5: Evidence Log Book
Assessment Tasks
New Client Interaction 1, 2 & 3.
Due Date:
New Client Interaction 1: 21st August 2019
New Client Interaction 2: 28th August 2019
New Client Interaction 3: 11th September 2019
Case Study
The Case Study and all questions must be deemed Satisfactory and submitted via Canvas.
You will have 3 attempts to complete this assessment.
Due Date: 16th October 2019
Assessment Matrix
Course Overview: Access Course Overview