Course Title: Deal with conflict
Part B: Course Detail
Teaching Period: Term2 2020
Course Code: GEDU6114C
Course Title: Deal with conflict
School: 650T Vocational Business Education
Campus: City Campus
Program: C4386 - Certificate IV in Tertiary Preparation
Course Contact: Ms Vicki Mesiti
Course Contact Phone: +61 3 9925 5425
Course Contact Email: vicki.mesiti@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills required to handle difficult interpersonal situations and address the conflicts that may arise in day to day work activities. It includes identifying the cause of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes. This unit applies to those working in generalist and specialist roles within the public sector. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to. Those undertaking this unit would work independently, performing complex tasks in a range of familiar and unfamiliar contexts. No licensing, legislative or certification requirements apply to unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PSPGEN032 Deal with conflict |
Element: |
1. Identify the cause of conflict |
Performance Criteria: |
div>1.1 Analyse the conflict situation, including the cause, and establish the position of each party. 1.2 Take steps to prevent escalation of the conflict. 1.3 Accept and treat all points of view with respect. 1.4 Identify, clarify and confirm factors and issues relevant to the situation. 1.5 Initiate proceedings to settle the conflict with minimal delay. |
Element: |
2. Establish and implement strategies for dealing with conflict |
Performance Criteria: |
2.1 Encourage all parties involved in the conflict to take shared responsibility for finding a solution to the situation. 2.2 Select a strategy for resolution, taking into account social and cultural differences and consistency with organisational policies and procedures. 2.3 Provide assertive feedback to the parties and accept constructive feedback from the parties non-defensively. 2.4 Agree on outcomes that meet individual requirements. 2.5 Seek assistance where necessary |
Element: |
3. Evaluate response and outcome |
Performance Criteria: |
3.1 Maintain records and reports. 3.2 Provide accurate and constructive observations of incidents in reviewing and debriefing the situation. 3.3 Evaluate and review effectiveness of response. |
Learning Outcomes
At successful completion of this course you should be able to: • Apply a range of communication techniques, both generic and written, relevant to resolving conflict for a range of organisations while managing their legal and compliance requirements. • Evaluate the effect of a range of legal problems and determine appropriate responses for organisations through relevant conflict management strategies. • Develop reasoned viewpoints, draw conclusions, and make recommendations after interpreting, analysing, and evaluating legal issues to resolve conflict.
Details of Learning Activities
A range of learning activities are planned for this course including self-paced, collaborative classroom and work based learning (WIL) activities. The self-paced activities will be delivered through various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions. The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment which include relevant field trips. We expect you to participate and contribute in all scheduled learning activities.
Remote Learning
This course will be delivered via our existing learning management system, Canvas. This means that, for the foreseeable future, there will be no face-to-face classes in any of the units for which you are enrolled.
Classes in each of your units will still take place in their normal scheduled time-slots, but instead of being conducted in a face-to-face mode, your teachers will utilise the Collaborate Ultra platform to deliver ‘live’ online classes. These classes delivered online will not only provide you with the required learning materials for those sessions, but they will also enable interactions with your teachers and fellow students via forums or discussion boards.
Teaching Schedule
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Introduction to the Legal Process Semester 2: 2020 |
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Week |
Topic |
Readings and Activities |
Assessment |
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Week 1 (06.07.2020) |
Introduction to course- Rules and Laws Understanding the Nature of Conflict |
Reading: Introduction to the Australian Legal System Manual 1 p4 -Canvas Course Resources Activity: Consolidation- Exploring the legal context from personal experience and discussion |
Assessment Tasks 1 and 2 available online via Canvas-Assignments Tab |
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Week 2 (13.07.2020) |
Legal Research Skills Distinguishing Criminal Cases and Civil Disputes Types of Conflict |
Reading: www.austlii.edu.au Manual 2 P4-14 Activity: Research tasks Begin character profiles Bogabilla case study Library Workshop 2nd session- "Legal Research Skills" |
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Week 3 (20.07.2020) |
Sources of Australian Law-Parliament |
Reading: The Legislative Process p6 Manual See Canvas Course Resources Visit to Parliament House Introductory exercises "Parliament in context" Video-parliamentary process Continue character profiles-Bogabilla case study |
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Week 4 (27.07.2020) |
Sources of Australian Law-The Constitution |
Reading: Evolution of Parliament in Australia: Manual p3-5 See Canvas Course Resources Activity: Consolidation questions Continue character profiles-Bogabilla case study |
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Week 5 (03.08.2020) |
The Adversary System of Trial Precedent- inc Statutory Interpretation Research-Finding Case Law
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Reading: The Adversary System Manual 2 p2 See Canvas Course Resources Visit to Victoria Police Museum Film The Adversary System Consolidation questions Continue character profiles -Bogabilla case study |
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Week 6 (10.08.2020) |
The Australian Court Hierarchy-Federal Courts |
Reading:Manual 1 p21-24 See Canvas Course Resources Activity: Consolidation questions Continue character profiles- Bogabilla case study |
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Week 7 (17.08.2020) |
The Australian Court System-State Courts |
Reading:Manual 1 p15-21 Activity: Consolidation questions Criminal Justice Program Guest Speakers Continue character profiles- Bogabilla case study Activity: Assessment preparation |
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Week 8 (24.08.2020) |
The Australian Court System-State Courts |
Reading: Manual 1 p15-21 See Canvas Course Resources Activity: Assessment preparation |
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Mid semester break: 31st August-4th September April
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Week 9 (07.09.2020) |
Court Processes- Criminal and Civil Proceedings |
Reading: Manual 2 p18-30 See Canvas Course Resources Court Visits Activity: Consolidation questions |
Assessment 1 Folio due Feedback will be available in or before week 10. If required re-submission for this assessment is due by the end of week 11. |
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Week 10 (14.09.2020) |
Nature of conflict 2-conflict theory |
Reading: Reading: p34-38 Manual 2 -See Canvas Course Resources Activity: Case studies and Consolidation questions |
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Week 11 (21.09.2020) |
Nature of conflict 2-communication and problem solving strategies; dealing with difficult situations and people |
Reading: Manual 2 p48-52 -See Canvas Resources Activity: Case studies and consolidation questions Visit to Specialist Court |
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Week 12 (28.09.2020) |
Conflict in the legal context: Alternative Dispute Resolution Tribunals Using Mediation to Resolve Conflict |
Reading: p34-38 Manual 2 -See Canvas Course Resources Activity: Case Studies, MDA video and Consolidation questions |
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Week 13 (08.10.2020) |
Research and Presentation Skills |
Assessment Preparation
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Week 14 (12.10.2020) |
Research and Presentation Skills |
Assessment Preparation |
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Week 15 (19.10.2020) |
Presentation |
Assessment Task 2 submission |
Assessment Task 2 - Presentation due | |
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Week 16 (26.10.2020) Week 17 (04.11.2020) |
Re-submission period
Re-submission period |
Learning Resources
Prescribed Texts
References
Other Resources
All learning resources are available within Canvas. Resources include reading materials, videos and activities. There are Collaborate Ultra (webinar) sessions and online discussion boards.
All resources are available in the Canvas LMS.
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub.
The online learning materials listed include:
• Course outline • PowerPoint Presentations • Course Reading Manuals • Supporting Reading material • Industry relevant articles • Various learning activities • Relevant legal websites
It is recommended that you have a pen and a notebook to take notes and a device separate from a smart phone for use in all your classes.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence To demonstrate evidence of competency in this unit you must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified you must demonstrate evidence of performance of the following on at least one occasion: • communicating strategies with a diverse workforce and client base including strategies of assertiveness, listening, non verbal communication, language style, problem solving • using problem solving to deal with unexpected issues or attitudes • dealing with difficult situations and people. Knowledge Evidence To demonstrate evidence of competency in this unit you must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified your depth of knowledge demonstrated must be appropriate to the job context including: • public sector legislation including WHS and environment, regulations, organisational policies, procedures and guidelines relating to conflict in the public sector workplace • types of conflict in the workplace and typical causes • conflict theory including signs, stages, levels, factors involved, results • group processes and roles people play • organisational structures and workplace culture • different social and cultural practices • conflict resolution skills and strategies • personal power and positional power • grievance procedures in the public sector. Assessment Conditions The assessment strategy must verify assessment requirements and practical application using more than one of the following assessment methods: • written and/or oral assessment of the learners required knowledge • documented observation of the learners implementation of appropriate requirements, procedures and techniques for the safe, effective, and efficient achievement of required outcomes • consistent achievement of required outcomes • first hand testimonial evidence of the learners working with others to understand and complete the performance evidence assessment requirements. Feedback Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions to obtain feedback on your understanding of the concepts and issues being discussed. You can also email or arrange an appointment with your teacher to gain further feedback on your progress. You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.Assessment Tasks
Assessment Task 1 - Folio (written report) Due Date: Week 9 , 07/09/2020
The aim of this assessment is for you to investigate the Australian legal system using primary and secondary sources and apply relevant principles of law. You will need to produce:
- a legal research report encompassing folio tasks which clearly address the issues raised and reference all important legal materials.
Feedback for this assessment will be provided in or before week 11.
Assessment Task 2 - Presentation (Multimedia & Oral Presentation) Due Date: Week 15, 19/10/2020
Legal regulation and conflict resolution is a very important part of business and other organisations. You must prepare a presentation explaining to prospective new members of an organisation why an understanding of the law is essential for a successful business or organisation while evaluating possible legal problems and appropriate responses through conflict management. You are welcome to research an area of future professional interest.
Feedback for this assessment will be provided in week 16.
You must successfully complete all assessments to be deemed competent in this course.
Assessment Matrix
o |
Name of Assessment Task |
Method of Assessment |
Elements Performance Criteria |
Foundation Skills |
Performance Evidence |
Knowledge Evidence |
Assessment Conditions |
1. |
Folio |
Written Report |
E1 PC 1.1-1.5 E2 PC 2.4 2.5 E3 PC 3.1-3.3
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1-3 |
1-3 |
1-9 |
NA |
2. |
Presentation
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Oral Presentation |
E1 PC 1.1 -1.5 E2 PC 2.1-2.3
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1-3 |
1-3 |
Other Information
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Submission Requirements
You should:
Late Submission Procedures You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work Where an extension of greater than seven days is needed, you must apply for Special Consideration. You must submit your application within five working days after your assessment date or due date. More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration Resubmissions (VET Programs): If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible. Adjustments to Assessment In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
Final Results
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
The following grades are available for this course: | ||
CA |
Competency Achieved |
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NYC |
Not Yet Competent |
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DNS |
Did Not Submit for Assessment |
Course Overview: Access Course Overview