Course Title: Support small scale ICT projects

Part B: Course Detail

Teaching Period: Term2 2025

Course Code: BUSM8885C

Course Title: Support small scale ICT projects

Important Information:


Please note that this course may have compulsory in-person attendance requirements for some teaching activities.

Please check your Canvas course shell closer to the course start date to see if this course requires mandatory in-person attendance.

The delivery method of the course might have to change quickly in response to changes in course requirements. It is advisable for students to keep in contact with their teachers regarding in-person course attendance.

School: 520T Future Technologies

Campus: City Campus

Program: C4410 - Certificate IV in Information Technology

Course Contact: Haroon Bhutta

Course Contact Phone: +61 3 9925 4612

Course Contact Email: haroon.bhutta@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course will provide you with the skills and knowledge required to support the management of low risk, straight forward Information and Communications Technology (ICT) projects within an organisation.

This course is clustered for delivery and assessment with the following unit:

ICTICT443- Work collaboratively in the ICT industry


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTPMG411 Support small scale ICT projects

Element:

1. Support project commencement

Performance Criteria:

1.1 Identify applicable organisational policies and procedures

1.2 Identify stakeholders and project sponsor

1.3 Identify project objectives and gather requirements

1.4 Prepare project documents and obtain approval from project sponsor

Element:

2. Support project plan development

Performance Criteria:

2.1 Break down requirements into individual project tasks

2.2 Identify and gather resources required for project

2.3 Compile schedule of project tasks

2.4 Allocate task responsibilities to project team members

2.5 Discuss and agree on risk management process with project sponsor

2.6 Finalise project plan and obtain sign off from required personnel

Element:

3. Support project completion

Performance Criteria:

3.1 Discuss and confirm project activities meet timeframe, scope, cost and quality expectations with project team

3.2 Monitor and manage project risks and issues according to risk management procedures

3.3 Confirm all work tasks have been performed and project deliverables meet project requirements

3.4 Initiate and complete sign off

3.5 Present project to stakeholders and train stakeholders in project outcomes if required

Element:

4. Support project closure

Performance Criteria:

4.1 Prepare ICT support and maintenance documents

4.2 Obtain final project sign-off from required personnel

4.3 Save and back up project documentation

4.4 Review and assess impact of support to small scale ICT project team performance

4.5 Document lessons learned and support project close

Learning Outcomes


On successful completion of this course the candidate will demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit.


Details of Learning Activities

  • Online lectures and discussion.
  • Class (face-to-face) practical work, discussion and demonstration.
  • Knowledge quizzes assessment to understand the importance of work collaboratively within the ICT industry and importance to support small scale ICT projects in industry.
  • Practical assessments (individual and group work as per given case study, how to work collaboratively within the ICT industry and how to support small scale ICT projects in industry).
  • Analytical thinking for ICT projects includes initiating, planning, executing, monitoring/controlling, and closing phases.
  • Preparation and discussion of different ICT project tools such as Charter, WBS, Gantt Chart, Budget, Resource Allocations, Risk Analysis etc. during the above five phases of ICT project lifecycle.
  • Use of Online Collaborative Tool for work collaboratively during ICT project.
  • Group work discussions
  • Extensive research work for different ICT projects execution.
  • Individual and group project tasks, and discussions.
  • Demonstration tasks and discussions.


Teaching Schedule

Week

Topic

Assessment / Learning Activities

Week #1

1. Introduction to project management

2. Basic project management concepts and terms

Week #2

1. Organisation culture, Project teams, team communication

2. Collaborative / Teamwork

Task 2 – Project 1 – Released Week #2 / Due Week #5

Week #3

1. Project Charter

Task 1 – Quiz 1 – Released Week #3 / Due Week #8

Week #4

1. Project Lifecycle, Management Methods and Tools

Week #5

1. Identify Stakeholders and gather requirements

2. Assumptions and constraints

Task 2 – Project 1 – Due Week #5

Week #6

Project Scope

Week #7

1. Define activities & understanding WBS

2. Creating a GANTT Chart

Task 3 – Project 2 – (Phase 1, 2 & 3 – Released Week #7) / Due Week #11, 13 & 15 respectively

Mid-Semester Break (01 September 2025 – 05 September 2025)

Week #8

1. Risk Management

Task 1 – Quiz 1 – Due Week #8

Week #9

Catchup session from week #1-week #8 specially, discussing regarding previous and coming assessments’ queries

Task 1 – Quiz 2 – Released Week #9 / Due Week #13

Week #10

1. Collaboration Tools and Protocols

Week #11

1. Managing a Project and Budgeting

2. SLA (Service Level Agreement)

Task 3 – Project 2 – (Phase 1) – Due Week #11

Week #12

1. IMPORTANT: Practical Assessment Discussion & Group Final Formation (Task 3 – Project 2 – Phase 3)

Week #13

1. Closing a project

Task 1 – Quiz 2 – Due Week #13

Task 3 – Project 2 – (Phase 2) – Due Week #13

Week #14

1. Train end users

Task 3 – Project 2 – (Phase 3) – Demonstration Due Week #14

Week #15

Course & assessment feedback

Task 3 – Project 2 – (Phase 3) – Demonstration & Document – Due Week #15

Week #16

Course & assessment feedback

Week #17

Re-submission if required

Week #18

Re-submission if required

*Please note that this timeline is subject to change based on semester requirements. We recommend checking your Canvas course shell regularly to stay updated with the latest schedule.

Student directed hours involve completing activities such as reading online resources, assignments, individual student/teacher course-related consultation. Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours.


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:

The Learning Lab:

https://www.rmit.edu.au/students/study-support/learning-lab

The Study Support Hub:

https://www.rmit.edu.au/students/study-support/study-support-hub


Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises and various types of assessments.

Full assessment briefs will be provided and can be found on CANVAS.


Assessment Tasks

  1. Assessment Task 1 - Knowledge Quizzes (Individual)

Quiz #1

Quiz #2

  1. Assessment Task 2 (Project 1) - Practical & Written Assessment Task (Individual)
  2. Assessment Task 3 (Project 2) - Practical & Written Assessment Task (Individual & Group)

Phase #1

Phase #2

Phase #3


Assessment Matrix

Element

Performance criteria

Assessment

Task 1: Online Quizzes

Assessment

Task 2: Project 1

Assessment

Task 3: Project 2

1. Support project commencement

1.1 Identify applicable organisational policies and procedures

Phase 1

1.2 Identify stakeholders and project sponsor

Phase 1

1.3 Identify project objectives and gather requirements

Task 1

Phase 1

1.4 Prepare project documents and obtain approval from project sponsor

Quiz 1 - Q-10

Quiz – 2 Q-2

Phase 1

2. Support project plan development

2.1 Break down requirements into individual project tasks

Quiz1- Q6

Phase 2: Section 2 – Task 1

2.2 Identify and gather resources required for project

Phase 2: Section 2 – Task 2

2.3 Compile a schedule of project tasks

Quiz1 - Q11

Phase 2: Section 2 – Task 4

2.4 Allocate task responsibilities to project team members

Phase 2: Section 2 – Task 4

2.5 Discuss and agree on risk management process with project sponsor

Quiz1-Q13

Phase 2: Section 2 – Task 6, 8

2.6 Finalise project plan and obtain sign off from required personnel

Phase 2: Section 2 – Task 8

3. Support project completion

3.1 Discuss and confirm project activities meet timeframe, scope, cost and quality expectations with project team

Phase 2: Section 2 – Task 5, 7, 8

3.2 Monitor and manage project risks and issues according to risk management procedures

Quiz 1 -Q14

Phase 3: Task 2b

3.3 Confirm all work tasks have been performed and project deliverables meet project requirements

Phase 3: Task 2b

3.4 Initiate and complete sign off

Phase 3: Task 5

3.5 Present project to stakeholders and train stakeholders in project outcomes if required

Phase 3: Task 2b

4. Support project closure

4.1 Prepare ICT support or maintenance documents if applicable

Quiz 2 -Q-1

Task 3

4.2 Obtain final project sign-off from required personnel

Task 5

4.3 Save and back up project documentation

Task 4

4.4 Review and assess impact of support to small scale ICT project team performance

Phase 3: Task 3c

4.5 Document lessons learned and support project close

Quiz 2 -Q-1

Phase 3: Task 4

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience, that is:

• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

To find more information about credit transfer and RPL, please refer to the following link: https://www.rmit.edu.au/students/my-course/enrolment/apply-for-credit

Study and Learning Support:

RMIT University Library provides free study support services and resources to help you build your academic skills.

Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:

• Assignment writing, thesis writing and study skills advice
• Math and science developmental support and advice
• English language development

To find more information about Study and Learning Support, please refer to the following link: https://www.rmit.edu.au/students/support-services/study-support

Equitable Learning Services (ELS):

The Equitable Learning Services team (ELS team) supports and creates equal opportunities for students with a disability, long-term illness and/or mental health condition. We also support primary carers.

ELS works in partnership with students to create an Equitable Learning Plan. Your plan is tailored to you, supports your needs and establishes how RMIT can provide ongoing assistance so you can access and participate in your studies. The ELS team can assist you to manage your Equitable Learning Plan.

To find more information about services offered by Equitable Learning Services (ELS), please refer to the following link: https://www.rmit.edu.au/students/support-services/equitable-learning

Extensions and Special Consideration

Extensions:

• Extensions are available for unforeseen circumstances of a short-term nature.

• Applications must be submitted to the school at least one working day before the due date of the assessment.

• Extensions can be approved for up to 7 days past the due date for an assessment. (Where students need an extension exceeding 7 days, they must instead apply for special consideration.)

Special Consideration:

• An application for special consideration is made in advance of an assessment wherever possible, but will normally be accepted within five working days after the assessment date. For more information, see the Special Consideration page of the RMIT website.

Plagiarism:

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails

Course Overview: Access Course Overview