Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: Term2 2025
Course Code: GEDU6077C
Course Title: Work with diverse people
School: 535T Social Care and Health
Campus: City Campus
Program: C4411 - Certificate IV in Tertiary Preparation
Course Contact: Tracey Salter
Course Contact Phone: +61 3 9925 4272
Course Contact Email: tracey.salter@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Natasha Biltoft
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no prerequisites or corequisites for this unit of competency
Course Description
This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
Skills development is supported by lectures on theory and underpinning knowledge, classroom discussions, group work, research and reflective practice.
On completion of this course you should be able to:
- Reflect on own perspectives
- Appreciate diversity and inclusiveness, and their benefits
- Communicate with people from diverse backgrounds and situations
- Promote understanding across diverse groups
Details of Learning Activities
Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• You will learn to apply your skills and knowledge during simulations, and classroom based learning.
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools your teacher and fellow students by using the online learning platform
Teaching Schedule
GEDU 6077C Work With Diverse People – Syllabus, Semester 2, 2025
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Week number
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Week beginning |
Topics |
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1 |
July 14 |
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2 |
July 21 |
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3 |
July 28 |
|
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4 |
Aug 4 |
|
|
5 |
Aug 11 |
|
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6 |
Aug 18 |
|
|
7 |
Aug 25 |
|
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Sept 1 |
Term Break |
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|
8 |
Sept 8 |
|
|
9 |
Sept 15 |
Begin Assessment Task 2 – Three Client Interactions |
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10 |
Sept 22 |
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|
11 |
Sept 29 |
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12 |
Oct 6 |
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13 |
Oct 13 |
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14 |
Oct 20 |
|
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15 |
Oct 27 |
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16 |
Nov 3 |
|
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17 |
Nov 10 |
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Learning Resources
Prescribed Texts
References
Other Resources
Resources for this course are provided in Canvas with further resources available from the RMIT library (https://www.rmit.edu.au/library)
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for Uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessment Tasks-
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment Task 1: Knowledge questions
Assessment Task 2: Client interaction videos
Competency based training requires you to be in attendance in order for assessment to be undertaken.
Feedback will be provided throughout the semester in class and/or online discussions.
Assessment Tasks
Assessment Tash 1: Knowledge Questions
This assessment comprises 27 short-answer questions which are aligned to the topics covered in this course. Students will submit this assessment online via CANVAS and will be assessed as Satisfactory/Not Satisfactory.
Assessment Task 2 - Three Client Interactions
Students are required to communicate with a client/ peer in a simulated environment that reflects workplace conditions. Note that this is one of three identical tasks. For each of the tasks students will choose a range of diversity characteristics, which may include age, gender, transgender, culture, race, ethnicity, spiritual beliefs, English as a Second Language (ESL) background, Aboriginal or Torres Strait Islander people, sexual orientation, disability, neurodivergence. Each interaction will be recorded t and will be submitted via Canvas. To assess students' competency, the assessor will use an observational checklist and students will also complete a self-reflection for each interaction. Students work will be assessed as Satisfactory/Not Satisfactory.Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
SEC: Stopped engagement in course
Resubmissions
For each assessment you will be given up to two (2) attempts, however, to be granted the second attempt at any assessment, your first attempt must be an appropriate attempt to try and gain a satisfactory outcome. For example, you must appropriately attempt each question or aspect of the assessment task. If your first attempt fails to meet the above standard, you may not be eligible for a second attempt at that task. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.
Other Information
Attendance
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. If you are sick you should submit a medical certificate to the course coordinator/teacher. If you miss an assessable practical class you need to provide a medical certificate (or other evidence) and need to apply for special consideration. Assessment catch ups are organised only for granted special consideration.
Information about your studies
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students (https://www.rmit.edu.au/students)
Extensions of time for submission of assessable work
If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days using the Assessment Extension tool in Canvas at least one working day BEFORE the due date. Eligibility criteria for application is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work (https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work)
Where an extension of greater than seven days is needed, you must apply for special consideration.
Special consideration
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration (http://www.rmit.edu.au/students/specialconsideration) or speak to your Program Coordinator.
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity (https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity)
Use of AI has certain restrictions in this course. Please refer to assessment instructions for guidelines on the conditions for the use of AI tools in assessments. Credit Transfer and Recognition of Prior Learning Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
Course Overview: Access Course Overview