Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2024

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C4428 - Certificate IV in Allied Health Assistance

Course Contact: Tino D'Angelo

Course Contact Phone: +61 3 9925 4380

Course Contact Email: tino.dangelo@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This unit applies to all workers.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes



Details of Learning Activities

 

This unit is designed to be delivered via Blended Learning.

You can complete most of the modules in your own time, however you may have the opportunity to complete some of your work in class.

The resources, learning activities and assessment tasks are designed to be self-paced, which allows you to travel through the resources and activities at your own pace. It is advisable however, for students to complete learning activities relating to assessment tasks ahead of the respective dues dates. 

Classes are held every two weeks and are delivered either face-to-face on campus, online via Collaborate Ultra or self directed with teacher assistance (see class session weeks below). 

The first session (week 2) will be face-to-face on campus. Future face-to-face sessions will be discussed during class, and communicated through CANVAS announcements.

Please read announcements regularly for details.


Teaching Schedule

Topics:

  • Diversity in Australia
  • Aboriginal and Torres Strait Islander Diversity
  • Communication skills
  • Legal and Ethical Considerations
  • Communication and Cultural Barriers
  • Self-Reflection and Cultural Awareness

You will have a teacher to support you at all times. To further assist you, some online class sessions via collaborate ultra have been scheduled so you have the opportunity to interact with your teacher and fellow students.

 

The teacher will be available to discuss and provide support during the following weeks:

Week 1, 3, 5, 7, 9, 11, 13, & 15


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment methods may include any of the following:

  • role plays
  • case studies
  • group work
  • presentations
  • practical assessments
  • knowledge quizzes


Assessment Tasks

Assessment Task 1: Written Assessment

Assessment Task 2: Client Interactions x 3

 

You must be graded satsifactory on all assessment tasks to be deemed competent for the unit.

For each assessment you will be given up to two (2) attempts, however, to be granted the second attempt at any assessment, your first attempt must be an appropriate attempt to try and gain a satisfactory outcome. For example, you must appropriately attempt each question or aspect of the assessment task.If your first attempt fails to meet the above standard, you may not be eligible for a second attempt at that task.A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic


Assessment Matrix

Other Information

Attendance: 

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

If you are sick you should submit a medical certificate to the course coordinator/teacher. If you miss an assessable practical class you need to provide a medical certificate (or other evidence) and may need to apply for special consideration. Assessment catch ups are organised only for granted special consideration. 

 

Information about your studies: 

You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.

 https://www.rmit.edu.au/students

 

Extensions of time for submission of assessable work:

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for special consideration.

Special consideration:

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

Academic Integrity and Plagiarism:  

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. 

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity 

Use of AI has certain restrictions in this course. Please refer to assessment instructions for guidelines on the conditions for the use of AI tools in assessments.

Credit Transfer and Recognition of Prior Learning:  

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). 

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.   

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. 

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit 

 

For each assessment you will be given up to two (2) attempts, however, to be granted the second attempt at any assessment, your first attempt must be an appropriate attempt to try and gain a satisfactory outcome. For example, you must appropriately attempt each question or aspect of the assessment task.   If your first attempt fails to meet the above standard, you may not be eligible for a second attempt at that task.   A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic

Course Overview: Access Course Overview