Course Title: Respond effectively to behaviours of concern

Part B: Course Detail

Teaching Period: Term2 2025

Course Code: HWSS6123C

Course Title: Respond effectively to behaviours of concern

School: 535T Social Care and Health

Campus: City Campus

Program: C4428 - Certificate IV in Allied Health Assistance

Course Contact: Richa Verma

Course Contact Phone: +61 3 9925 4445

Course Contact Email: richa.verma@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

The unit applies to workers in any context exposed to difficult and challenging behaviour.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCCS020 Respond effectively to behaviours of concern
Element:	1. Identify behaviour and plan response
Performance Criteria:	1.1 Identify behaviours of concern in line with work role and organisation policies and procedures 1.2 Identify appropriate response to potential instances of behaviours of concern 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4 Give priority to safety of self and others in responding to behaviours of concern
Element:	2. Apply response
Performance Criteria:	2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern
Element:	3. Report and review incidents
Performance Criteria:	3.1 Report incidents according to organisation policies and procedures 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.4 Seek advice and assistance from legitimate sources as and when appropriate

Learning Outcomes

Details of Learning Activities

The course will provide skills and knowledge required to respond effectively to behaviours of concern. It will focus on the skills that are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. The course applies to workers in any context exposed to difficult and challenging behaviour.

Teaching Schedule

Week	Week beginning	Assessment / Learning activity
1	8 September	Topic 1: Introduction to Behaviours of Concern and assessment requirements Behaviours of Concern: Aggressive Behaviours
2	15 September	Topic 2: Dementia, Seclusion & Restraint, Reporting and Debriefing
3	22 September	Assessment Task 1 Respondus Lockdown Browser
4	29 September	Begin Task 2 Role Plays (In Class)
5	6 October	Continue Task 2 Role plays
6	13 October	Completion of Task 2

Student support

Your first point of contact for any support needs with your assessments should be your teacher and assessor. If you require further support, you should consider contacting the following support services at RMIT.

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Assessment adjustments

Students requiring support or adjustments for their formal assessments task or exams should contact Equitable Learning Services (ELS), for more information on the types of adjustments provided, access RMIT adjustments to assessment.

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Special consideration

If unexpected circumstances affect your ability to complete an assessment you can apply for special consideration. For more information access RMIT special consideration.

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Appeals

As an RMIT student you are entitled to seek a review of decisions that impact on your studies. For more information access RMIT appeals.

Learning Resources

Prescribed Texts

References

Other Resources

Online Learning materials will be provided, via canvas, during the course.

Overview of Assessment

Assessments may include any of the following:

• role plays
• case studies
• group work
• knowledge quizzes
• practical assessments

Assessment Tasks

Assessment Task 1	Knowledge Assessment
Assessment Task 2	Practical Assessment

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

SEC: Stopped engagement in course

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.

Other Information

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.): you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.

RESUBMISSIONS: Only one resubmission per assessment is permitted unless otherwise stated and resubmissions are at the discretion of the teacher and coordinator and are not automatically granted.

You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/ . All work submitted for assessment must be submitted electronically unless otherwise advised.

Students must keep a copy of all submitted assessments including electronic copies.
APA style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment

Course Overview: Access Course Overview