Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2025

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

Please note that this course has compulsory in-person attendance requirements for some teaching and assessment activities. 

 

School: 535T Social Care and Health

Campus: City Campus

Program: C4432 - Certificate IV in Community Services

Course Contact: Bella Kelly

Course Contact Phone: 9925 4109

Course Contact Email: bella.kelly@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:


1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:


2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:


3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:


4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.  


Teaching Schedule

Semester 2, 2025
Week Topic Individual study Assessment Due Dates

1

 

Introduction to working with diverse people

Assessment overview

  • Social and cultural biases
  • Cultural identity
  • Cultural awareness
  • Cultural safety
  • Cultural competence

Preparation for Assessment Tasks 1 & 2: Client role plays 

 

 

 

  

2

 

Review of Week 1

  • Human rights
  • Rights of the child
  • Equal opportunity
  • Discrimination

Practice for Assessment Tasks 1 & 2: Client role plays 

    

3

 

Review of Week 2

  • Aboriginal and/or Torres Strait Islander people
  • Inclusive education
  • Gender identity and Transgender

Practice for Assessment Tasks 1 & 2: Client role plays 

  

 

 

 

4

 

Review of Week 3

  • English As a Second Language (EAL)
  • Refugees

Practice for Assessment Tasks 1 & 2: Client roleplays

  

Due Week 4 - Sunday

Assessment Task 3A: Knowledge Questions

Assessment Task 3B Scenario Questions

5

 

Complete Assessment Task 1 : Client role play in class

  

 

6

Complete Assessment Task 2: Client role play in class

  

Due Week 6 - Sunday

Assessment Task 1: Client role play - Avery

7

Complete Assessments: Client role play in class

  

Due Week 7 - Sunday

Assessment Task 2: Client role play - Adele


Learning Resources

Prescribed Texts


References


Other Resources

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students


Overview of Assessment

There are three individual assessment tasks consisting of case study analysis, role plays, and short answer questions. 


Assessment Tasks

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment task 1- Role play: 

In this task, students are required to communicate face-to-face with a new client within in a simulated environment that reflects workplace conditions. The clients will have different diversity characteristics.

Assessment task 2- Role play:

In this task, students are required to communicate face-to-face with a new client within in a simulated environment that reflects workplace conditions. The clients will have different diversity characteristics.

Assessment task 3- Scenario Questions:

This assessment task allows students to demonstrate their ability to reflect on their own culture, community, society and cultural awareness. Students will answer knowledge questions in relation to different case study scenarios.


Assessment Matrix

A marking rubric for each assessment task is located on Canvas

Other Information

You are required to attend a minimum of 80% of all classes to successfully complete each unit and all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

 

Course Overview: Access Course Overview