Course Title: Relate to clients on a business level

Part A: Course Overview

Program: C5148

Course Title: Relate to clients on a business level

Portfolio: BUS

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG5491C	City Campus	TAFE	650T TAFE Business	Distance / Correspondence or Face-to-Face or Internet
MKTG7111C	VET in Schools	TAFE	650T TAFE Business	Face-to-Face or Internet

Course Contact: Michelle Edwards

Course Contact Phone: 99255936

Course Contact Email: michelle.edwards@rmit.edu.au

Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• promote professional client support through verbal and non-verbal communication
• work individually, and with others, in an organisation
• formulate and implement small service level agreements
• define and document reference material to use, support and maintain systems.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Participate in a team & individually to achieve organisational goals ICAITTW011B EMPL9658C
Communicate in the workplace ICAITTW002B COMM7164C
Create user and technical documentation ICAITD128A COMM 7278C

National Competency Codes and Titles

National Element Code & Title:	ICAITTW027B Relate To Clients On A Business Level
Elements:	Build and maintain business networks and relationships
	Monitor, adjust and implement procedures to maintain client focus
	Negotiate client support service costs
	Plan to meet internal and external client requirements

Learning Outcomes

See details under elements of competency.

Overview of Assessment

Assessment will incorporate a variety of methods including client requirements documentation, homework and in class exercises, written tests, practical problem solving exercises and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.
Final examination optional for RMIT grading purposes only.