Course Title: Communicate in the workplace
Part A: Course Overview
Program: C5177
Course Title: Communicate in the workplace
Portfolio: DSC
Nominal Hours: 50.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5393C |
City Campus |
TAFE |
320T Design (TAFE) |
Face-to-Face |
Term1 2007 |
Course Contact: Jo Beckerleg
Course Contact Phone: 9925 4211
Course Contact Email: joanne.beckerleg@rmit.edu.au
Course Description
This unit encompasses the skills, knowledge and attitudes required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, reading and interpreting retail documents and using numbers in the workplace.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
WRRCS1B Communicate in the workplace |
Elements: |
Establish contact with customers |
Follow routine instructions |
|
Maintain personal presentation |
|
Process information |
|
Read and interpret retail documents |
|
Use numbers in the workplace |
|
Work in a team |
Learning Outcomes
1 Establish contact with customers
2 Process information
3 Work in a team
4 Maintain personal presentation
5 Follow routine instructions
6 Read and interpret retail documents
7 Use numbers in the workplace
Overview of Assessment
• Group presentations
• Reflective journaling
• Research project
• Workplace simulations
• Role plays
• Report writing