Course Title: Communicate with other people
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: EMPL5405C
Course Title: Communicate with other people
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)
Course Contact: Dinah van Ruyven
Course Contact Phone: (03) 9925 4287
Course Contact Email: dinah.vanruyven@rmit.edu.au@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Geraldine Walton
geraldine.walton@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency has no prerequisites.
Course Description
This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMLCOM300B Communicate with other people |
Element: |
Demonstrate appropriate interpersonal skills |
Performance Criteria: |
1 Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements |
Element: |
Provide appropriate information |
Performance Criteria: |
1 Deal with inquiries in accordance with enterprise customer service requirements |
Element: |
Receive and act upon instructions |
Performance Criteria: |
1 Listen attentively to instructions and respond appropriately |
Element: |
Receive and convey messages |
Performance Criteria: |
1 Receive verbal and written messages and respond appropriately |
Learning Outcomes
Details of Learning Activities
group work
research activities
presentations
worksheets
discussions
Teaching Schedule
Week | Date | Activity |
1 | 9/10 Feb | Introduction to course Library Tour |
2 | 16/17 Feb | Organise, analyse and present information |
3 | 23/24 Feb | Paraphrasing and Summarising |
4 | 2/3 March |
Interactive Communication How communication Works |
5 | 9/10 March | Interactive Communication Nonverbal communication & listening skills Interpersonal communication |
6 | 16/17 March | Communicating in the Workplace Receive & respond to instructions |
7 | 23/24 March | Give instructions |
8 | 30/31 March | Receive & convey messages |
6/7 April | Student vacation | |
9 | 13/14 April | No class exam week |
10 | 20/21 April | Communicating in the Workplace Speaking in public |
11 | 27/28 April | Oral Presentation |
12 | 4/5 May | Oral Presentation |
13 | 11/12 May | Workplace Relationships Negotiation skills and Conflict management |
14 | 18/19 May | Working in a team |
15 | 25/26 May | Leading a team - in-class activity |
16 | 1/2 Jun | Complete and submit Writing Portfolio |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
Assessment Tasks
Passes must be obtained in each of the assessment tasks in order to pass this course.
In-class worksheets 40%
Oral Presentation 30%
In-class Teamwork Activity 30%
Assessment Matrix
Other Information
Submission of work & late work- Students are required to submit work on the due date at the School Office using the cover sheets provided. The work will be accepted through the School Office and you will receive a receipt which you should keep as proof of submission. Students must NOT submit work directly to the teacher.
Late submission of work will incur a penalty of 5% of the maximum mark per day unless Special Consideration is applied for in writing using the required form. Marks can be deducted until the minimum pass mark is reached, after which no further marks will be deducted. Work will not be accepted more than 1 week after the due date.
Special Consideration- Any student who, because of illness or other circumstances beyond their control, has been prevented from attending a test, or whose performance in a test was affected by illness or other circumstances beyond their control may apply for Special Consideration. This must be done within 48 hours of the missed assessment/ assignment by lodging the appropriate form (available at the 6th floor office) with medical certificate or other supporting documentation at the Reception Office on Level 6, Building 51. If you are absent from a session nominated for a formal assessment and you have applied for special consideration, it is your responsibility to negotiate a replacement assessment with the teacher.
Plagiarism- Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited.
It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.
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