Course Title: Implement effective workplace relationships
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: EMPL5408C
Course Title: Implement effective workplace relationships
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C5184 - Diploma of Food Science & Technology
Course Contact: Judi McCann
Course Contact Phone: +61 3 9925 8366
Course Contact Email: judith.mccann@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Geraldine Walton
geraldine.walton@rmit.edu.au
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Communicate in the workplace
Course Description
This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBFLM403B Implement effective workplace relationships |
Element: |
Collect, analyse and communicate information and ideas. |
Performance Criteria: |
1.1 Relevant information is collected from appropriate sources, analysed and shared with the work team to improve work performance |
Element: |
Develop and maintain networks and relationships. |
Performance Criteria: |
2.1 Networks are used to identify and build relationships |
Element: |
Develop trust and confidence. |
Performance Criteria: |
3.1 All internal and external contacts are treated with integrity, respect and empathy |
Element: |
Manage difficulties into positive outcomes. |
Performance Criteria: |
4.1 Difficulties are identified and analysed, and action is taken to rectify the situation within the requirements of the organisation and relevant legislation |
Learning Outcomes
Details of Learning Activities
Lectures
In-class discussions
Worksheets
In-class group activities/presentations
Teaching Schedule
Week | Date (week starting) |
Topic |
1 | 11 Feb | • Introduction to course |
2 | 18 Feb |
• Nonverbal Communication |
3 | 25 Feb |
• Interpersonal skills: Emotional intelligence, self-talk & assertiveness |
4 | 4 March |
• Networking |
5 | 11 March |
•Interpersonal skills: Listening, questioning & feedback |
6 |
18 March |
• Conflict Management & Negotiation Skills |
7 | 25 March |
• Oral Communication |
1 April | • MID-SEMESTER BREAK | |
8 | 8 April | Exams (No class) |
9 | 15 April |
• Oral presentation |
10 | 22 April | • Oral presentation |
11 | 29 April |
• Developing teams: in-class group work |
12 | 6 May |
• Developing teams: in-class group work |
13 | 13 May |
• Organise and Conduct a Meeting |
14 | 20 May |
*Organise and conduct a meeting: in-class activity |
15 | 27 May |
*Organise and conduct a meeting: in-class activity |
16 | 3 June | • EXAMS (No class) |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments for this course consist of:
• Class activities
• Assignments
• Presentations
• Exam
Assessment Tasks
As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.
Please refer to Course Guides (on RMIT website) for detailed explanation of assessment procedures required in order to pass this course.
A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Late work that is submitted without an application for an extension will not be corrected.
Assessment 1. Oral presentation
Assessment 2. Organise & Conduct a Meeting: in-class activity
Assesssment 3. Teamwork Group Task
Assessment Matrix
Course Overview: Access Course Overview