Course Title: Provide appropriate services, advice and products to clients
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: MKTG6075C
Course Title: Provide appropriate services, advice and products to clients
School: 650T TAFE Business
Campus: City Campus
Program: C5261 - Diploma of Financial Planning
Course Contact : Sam Tabit
Course Contact Phone: +61 3 9925 1446
Course Contact Email:sam.tabit@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Clem Simonetto: Senior Educator
clem.simonetto@rmit.​edu.au
Nominal Hours: 150
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites to this course but it is co-delivered with:
FNSASICZ503A Provide advice in financial planning
FNSFPL503A Develop and prepare financial plan
FNSFMK502A Analyse financial market products for client
Course Description
This course looks at client rapport through presentation of appropriate solutions.
Negotation skills are also addressed
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSIAD501A Provide appropriate services, advice and products to clients |
Element: |
Analyse client's needs, objectives and financial situation to identify appropriate solutions |
Performance Criteria: |
3.1. All information from the fact find process is used in analysing client needs and determine an appropriate strategy to provide for identified needs and outcomes |
Element: |
Complete and maintain necessary documentation |
Performance Criteria: |
6.1. Proposal and other documents are completed and, where appropriate, signed off |
Element: |
Create rapport with client |
Performance Criteria: |
1.1. Disclosure of capacity to client is consistent with code of practice requirements and client concerns, if any, are identified and responded to appropriately |
Element: |
Identify client's needs, objectives and financial situation |
Performance Criteria: |
2.1. The client is encouraged to express and clarify their attitudes, views, feelings and objectives |
Element: |
Negotiate effectively |
Performance Criteria: |
5.1. Decisions are clearly explained to the client in accordance with company policy and they are assisted to make appropriate decisions regarding solutions to their needs and objectives |
Element: |
Present appropriate solutions to client |
Performance Criteria: |
4.1. Recommendations and features of the client advice record are explained and discussed with the client in a clear and unambiguous way with product knowledge appropriate for the service or advice offered demonstrated |
Element: |
Provide after sales service |
Performance Criteria: |
7.1. After sales service to be provided is clearly defined, and is communicated to the client and executed as needed |
Learning Outcomes
Details of Learning Activities
Completion To achieve the learning outcomes of the course students are required to participate in the learning activities listed below:
• Attendance at and note taking during teacher directed learning (scheduled classes);
• Reading of and note taking from the prescribed textbook and other references;
• Completion of tutorial exercises prior to each workshop. Tutorial exercises consist of practical problems, short answer questions, multiple choice, case studies and extension exercises;
• Attendance, participation and discussion in class (tutorials);
• Optional consultation with academic staff;
Teaching Schedule
Week
|
Date | Topic | Assessment |
0 | 25th June | Introduction to Financial Planning
 The Concept of Financial Planning |
|
1 | 2nd July |
Financial Planning Skills
|
|
2 | 9th July | Introduction to Taxation • Income Tax • Capital gains Tax • Goods and Services Tax • Fringe Benefits Tax • Tax Effective Structures. |
Task 1-
Class based – Writing activity. |
3 | 16th July | Managed Investments
 Regulations |
|
4 | 23rd july | Direct Investments • Financial Products, including: o Cash and Fixed Interest o Property o Shares o Alternative investments |
|
5 | 30rd July | Student Study Week | 30 July - 6 Aug |
6 | 6th August | Analysis of Share Investments  Risk & Return  CAPM  Dividend Growth Model |
|
7 | 13th August | Analysis of Share Investments
 Risk & Return |
|
8 | 20th Aug | The Financial Planning Profession  The Role of the Financial Planner  The Steps in Preparing a Plan |
Task 2 Handout- Individual Assessment You will receive individual feedback. CA/ NCA |
Week 27th August | Mid semester break | ||
9 | 3rd September | Development of a Personal Plan  The Statement of Advice  Ethical Considerations  Effective Communication Planning for Implementation |
|
10 | 10th September | Development of a Personal Plan
 The Statement of Advice |
|
11 | 17th September | Social Security  Eligibility – Means Test  Assets Test  Deeming |
|
12 | 24th Sept | Social Security • Eligibility – Strategies to achieve benefits • Discussing Individual Needs • Types of Benefits |
Task 2 – Due – 24 September |
13 | 1st Oct |  Estate Planning  Wills & Probate  Taxation  Power of Attorney |
|
14 | 8th October | • Estate Planning • Intestacy • Trusts • Structures  Estate/Non estate assets |
|
15 | 15th tOct | Revision | |
16 | 22nd October | Final Assessment |
Assessment Task 3- In Class closed book |
17 | 29th October | Feedback & Re-submissions if required |
Learning Resources
Prescribed Texts
Students have access to RMIT’s Financial Planning Course Notes that will be utilised throughout the semester for class work and self study purposes. These can be downloaded from Blackboard. |
References
Other Resources
Students have acces to Blackboard which includes:
1- Online activities
2- Self paced learning
3- Readings
4- Course material and external resources to access
Overview of Assessment
Assessment may incorporate a variety of methods including written tests, a group assignment and final assessment.
Tests are closed book and consist of multiple choice, practical exercises and short answer questions.
The group assignment requires students to research the role and function of a financial institution or a major contemporary issue relating to the financial system and of concern to consumers.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment Tasks
Assessment Tasks
You are required to complete 3 tasks. You must successfully complete all 3 tasks to be deemed competent in this unit.
TASK 1 (Due Date: In class week 3)
For this Assessment Task you are required to sit a demonstrate knowledge of the financial planning industry by completing a number of short answer and multiple choice questions. This task will be Class based on Writing activity.
TASK 2 (Due Date: End of Week 10)
For this assessment task you are required to research and develop strategies based on a case study covering topics covered in from week 1 to week 9. This is an individual assessment.
TASK 3 (Due Date: End of Week 16)
For this assessment task you need to undertake a closed book class based assessments based on all material covered and element in this unit.
Assessment Matrix
Students will be provided of assessments that are linked to the elements for this unit of competency.
Other Information
Submission Requirements
Assessment tasks need to be submitted via Blackboard.
You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at http://rmit.edu.au/browse;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
•
Turnitin Assignment Software for submissions
Before handing in an assignment students are required to also submit their assessment through the turnitin software before final submission to the teacher. The teacher will provide more information and login details during the semester. http://turnitin.com/en_us/home
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:
1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to developing and maintaining an OHS system.
2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
We are looking for depth of understanding of the key concepts and knowledge required in managing an OHS system. You should be able to demonstrate a thorough understanding of all applicable OHS legislative requirements in all the assessment tasks.
3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in managing OHS systems and how these might be addressed.
4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
We expect to see ongoing uploading of information into Pebble Pad that is relevant to the unit, full utilisation of Pebble Pad and Blackboard as per course requirements and timely submission of all required assessment tasks.
5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
We expect to see contributions to relevant discussions and scheduled Collaborate sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to OHS management in the workplace.
Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
Course Overview: Access Course Overview