Course Title: Manage operational plan

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: BUSM7929C

Course Title: Manage operational plan

School: 650T Vocational Business Education

Campus: City Campus

Program: C5338 - Diploma of Leadership and Management

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT517 Manage operational plan


1. Develop operational plan

Performance Criteria:

1.1 Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers

1.2 Develop and/or implement consultation processes as an integral part of the operational planning process

1.3 Ensure the operational plan includes key performance indicators to measure oganisational performance indicators to measure organisational performance

1.4 Develop and implement contingency plans for the operational plan

1.5 Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources and seek specialist advice as required

1.6 Obtain approval for the plan from relevant parties and explain the plan to relevant work teams


2. Plan and manage resource acquisition

Performance Criteria:

2.1 Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation’s human resources management policies, practices and procedures

2.2 Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation’s policies, practices and procedures

2.3 Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services


3. Monitor and review operational performance

Performance Criteria:

3.1 Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets

3.2 Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance

3.3 Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation

3.4 Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources

3.5 Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups

3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements

Learning Outcomes

Details of Learning Activities

This course will cover a variety of activities which may include student presentations, discussions,  research, questionnaires and quizzes.  There will be an emphasis on in-class activities that contribute directly to assessment.

Teaching Schedule




Week Starting




6 Feb

Introduction: • Course requirements and support • Online Learning Hub (Blackboard) access • Accuracy of enrolment • Assessment requirements and Cover Sheets • Reminder re Plagiarism and Appeals • Extensions and Resubmissions • Feedback in this course • Getting help

Overview of Operational Plans



 13 Feb 

Operational Strategy and KPIs.
Legislative requirements



20 Feb


Internal policies and procedures for development of the Plan.
Consultation strategy and processes




27 Feb


Human, physical and other resources planning
Risk management and contingency planning


6 March


Strategy for monitoring and dealing with underperformance
Reporting and record keeping




13 March


Human Resource acquisition strategy
Using specialists





20 March


Purchasing strategy





27 March


Budget and financial analysis
Under performance overview




3 April


Coaching for efficient, effective and safe resource use



10a - Split week

Easter Break 13 April until 19 April Inclusive

10 April

Protecting intellectual property



10b - Split week


 17 AprilEaster Break 13/4 - 19/4 (No class 18/4) 




 24 April 

ANZAC Day - (No class 25/4)

Assessment 1 due

to be submitted by Sunday 30/4




 1 May


Monitoring and reporting





8 May


Responses to under performance





15 May


Negotiating variation to plans

Copy of Assessment 2 - to be submitted by Sunday 21/5




22 May


In class presentations





29 May


Re-submissions, and individual student consultation and feedback





Learning Resources

Prescribed Texts

Cole, K 2016 Management theory and practice, Cengage Learning Australia. (6th ed)


Other Resources

Learning Hub (Blackboard)

RMIT Library


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

◾develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
◾resource requirements
◾key performance indicators
◾monitoring processes
◾contingency plans
◾communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
◾develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
◾recruiting, inducting and developing personnel
◾acquiring physical resources and services
◾protecting intellectual property
◾making variations to the plan
◾monitoring and documenting performance.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

◾describe models and methods for operational plans
◾explain the role of an operational plan in achieving the organisation’s objectives
◾explain budgeting processes
◾list alternative approaches to developing key performance indicators to meet business objectives
◾outline the legislative and regulatory context relevant to the operational plan of the organisation
◾outline the organisation’s policies, practices and procedures that directly relate to the operational plan.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
◾relevant legislation and regulations
◾workplace documentation and resources
◾case studies and, where possible, real situations
◾interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Assessment Information

There are two assessments for this course. Students must demonstrate competency in both assessments to pass this course. (Both are individual assessments).

Assessment 1: Develop Operational Plan and Acquire Resources
In Assessment 1, students show they have the knowledge and skills to develop an operational plan, and acquire resources, both human and physical, for the production of goods or services.  In semester 2, students manage a major project.  Various policies and plans need to be developed to ensure this runs smoothly and successfully.  An Operational Plan is a normal part of the suite of company policies and plans, and can take many forms.  A template will be provided to help students develop the Operational Plan.

Student show they have the knowledge and skills to acquire physical and human resources, and provide for the protection of intellectual property in human and physical resources.

Due week 11

Assessment 2:  Monitor and review operational performance
Student show they have the knowledge and skills to monitor and review operational performance.  The form of the Assessment will be a class presentation and written report.  Individual student competency, skills and knowledge will be assessed.

Due week 14



Assessment Matrix

Other Information

NOTE: Details about specific tasks and assessment criteria will be included in the Assessment Record and Cover Sheets for each task

Submission Requirements
You should:
• Submit assessments on or before the due date
• Keep a hard and soft copy of your assessment
• When you submit work for assessment at RMIT University you need to use an Assessment Record and Cover Sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:
Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w
Form to use:

Resubmissions (VET Programs)
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31
Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. These are listed in the Assessment Record and Cover Sheet

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview