Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: HWSS6101C
Course Title: Develop and implement service programs
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: bronwyn.tanti@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs
This course applies to workers coordinating or managing teams and operations in varied service delivery contexts.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007C Develop and implement service programs |
Element: |
1. Engage consumers in the analysis of service needs |
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Element: |
2. Develop programs |
Performance Criteria: |
2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
Element: |
3. Implement and monitor programs |
Performance Criteria: |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation |
Element: |
4. Evaluate programs |
Performance Criteria: |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course involves classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. Time is spent during allocated class time for students to work on developing and implementing programs.
Teaching Schedule
Topic 1 |
Introduction to the development of service programs · Principles of program design and development · The role of engagement and consultation in developing programs and working with clients · Conducting pre-planning research to begin analysing needs |
Topic 2 |
Developing engagement plans · Identifying and analysing stakeholders · Developing participation and engagement strategies · Implementing the plan |
Topic 3 |
Designing programs · Investigating needs with clients and other stakeholders · Developing program objectives · Identifying financial, human and physical resource requirements, and sources of funding |
Topic 4 |
Developing program plans · Developing supporting systems and procedures, monitoring and evaluation methods · Developing the implementation action plan · Confirming funding arrangements |
Topic 5 |
Implementing programs · Communicate roles and responsibilities to relevant stakeholders · Encouraging ongoing program participation · Monitoring changing client/client group needs, service delivery and own performance |
Topic 6 |
Monitoring programs and work · Monitoring service delivery · Monitoring own performance · Maintaining own momentum and stakeholder participation |
Topic 7 |
Evaluating programs and work · Seeking and evaluating feedback from consumers and other stakeholders to analyse performance against objectives · Identifying opportunities for program improvement · Modifying programs to improve outcomes |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment task 1: Group assessment
Assessment task 2: Group assessment
Assessment task 3: Individual assessment
Assessment Tasks
Assessment task 1: Prepare a stakeholder engagement plan.
Assessment task 2: Design a service program and plan for the program’s implementation.
Assessment task 3: Review a service program and report on the outcomes.
Assessment Matrix
Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview