Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: Term2 2022
Course Code: HWSS6101C
Course Title: Develop and implement service programs
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: Melinda.Brown@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs
This course applies to workers coordinating or managing teams and operations in varied service delivery contexts.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007C Develop and implement service programs |
Element: |
1. Engage consumers in the analysis of service needs |
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Element: |
2. Develop programs |
Performance Criteria: |
2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
Element: |
3. Implement and monitor programs |
Performance Criteria: |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation |
Element: |
4. Evaluate programs |
Performance Criteria: |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course is delivered face to face with some online sessions.
Examples of Learning activities:
- practical demonstrations
- online Discussion Forums, Groupwork and Quizzes
- analysis/critique of relevant reading material
- workshops, group discussion
- group activities/projects
- peer learning
- guest lecture/presentation
- research activities
- independent project based work
- group activities/projects
- simulated workplace activities
Teaching Schedule
Course Schedule: Develop and implement service programs, Semester 2 2022 |
|
|
Week |
Topic |
Assessment due dates |
Week 1 |
Introduction to the development of service programs
|
|
Week 2 ONLINE |
Developing engagement plans
|
|
Week 3 |
Designing programs
Developing program plans
Implementing programs
|
Assessment 1 due |
Week 4 |
Assessment 2 workshop in class |
|
Week 5 |
Monitoring programs and work
Evaluating programs and work
|
Assessment 2 due |
Week 6 |
Assessment 3 Workshop in class |
|
Week 7 |
Unit review and Assessment catch-up |
Assessment 3 due |
*Teaching Schedule and topic/s subject to change at teachers discretion* |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment task 1: Engagement Plan/Role-play
Assessment task 2: Implementation Plan
Assessment task 3: Program Review Report
Assessment Tasks
Assessment task 1: Engagement Plan/Role-play demonstrating students ability to work collaboratively with stakeholders and provide them opportunity for participation and engagement
Assessment task 2: Implementation Plan demonstrating students ability to design and implement a service program for a specific group.
Assessment task 3: Program Review Report demonstrating students ability to review a service program and to suggest and plan for improvements.
Assessment Matrix
The assessment matrix is located in canvas at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview